Save Public Reply Without Emailing
It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.
13
votes
Shaun Smallwood
shared this idea
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Scott McDonald
commented
Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.