Settings and activity
15 results found
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461 votes
Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
Francis Lessard
supported this idea
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1,024 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Francis Lessard
supported this idea
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1,475 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Francis Lessard
supported this idea
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2,284 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Francis Lessard
supported this idea
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1,744 votesFrancis Lessard
supported this idea
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275 votesFrancis Lessard
supported this idea
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66 votes
An error occurred while saving the comment Francis Lessard
supported this idea
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23 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Francis Lessard
commented
At least - an easy fix would be to display them in alphabetical order. That way, we could workaround the missing order feature by naming them accordingly.
The sorted order should be applied in folder management and folder selection too.
Francis Lessard
supported this idea
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6 votesFrancis Lessard
supported this idea
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20 votes
An error occurred while saving the comment Francis Lessard
commented
Tested 04-2025
It does work. You do it by changing the contact on a ticket and you do have to have the right contact in the new customer.
- in the single ticket view
- search by name (not email)
- select new contact
- the customer will follow.Hope this helps !
Francis Lessard
supported this idea
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4 votesFrancis Lessard
supported this idea
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245 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Francis Lessard
supported this idea
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35 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Francis Lessard
supported this idea
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81 votes
We plan to expand our AV integrations in the near future. Thanks for your feedback!
Francis Lessard
supported this idea
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204 votesFrancis Lessard
supported this idea
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NinjaOne does it by just adding the serial number to the clipboard and sends you to the main vendors serial number check page.
A clever way to do it in Atera is to use a custom field with script. I have created GetWarrantyURL and posted it to the library. Sadly The script fields do not behave like custom text fields. If you put a URL in Notes or any other custom field, you get a nice open in a new tab button. A glitch in the UI does not give you that for Script Custom field.
The script would allow you to get the correct URL for each major manufacturer. If you copy the serial number before going to the url, you'll be good ;)
A better version of the script might get the actual warranty data ?