Settings and activity
15 results found
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464 votes
Francis Lessard
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1,026 votesFrancis Lessard
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1,480 votesFrancis Lessard
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2,289 votesFrancis Lessard
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1,754 votesFrancis Lessard
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303 votesFrancis Lessard
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69 votes
An error occurred while saving the comment Francis Lessard
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23 votes
An error occurred while saving the comment Francis Lessard
commented
At least - an easy fix would be to display them in alphabetical order. That way, we could workaround the missing order feature by naming them accordingly.
The sorted order should be applied in folder management and folder selection too.
Francis Lessard
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6 votesFrancis Lessard
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20 votes
An error occurred while saving the comment Francis Lessard
commented
Tested 04-2025
It does work. You do it by changing the contact on a ticket and you do have to have the right contact in the new customer.
- in the single ticket view
- search by name (not email)
- select new contact
- the customer will follow.Hope this helps !
Francis Lessard
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4 votesFrancis Lessard
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247 votesFrancis Lessard
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35 votesFrancis Lessard
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81 votes
We plan to expand our AV integrations in the near future. Thanks for your feedback!
Francis Lessard
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205 votesFrancis Lessard
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NinjaOne does it by just adding the serial number to the clipboard and sends you to the main vendors serial number check page.
A clever way to do it in Atera is to use a custom field with script. I have created GetWarrantyURL and posted it to the library. Sadly The script fields do not behave like custom text fields. If you put a URL in Notes or any other custom field, you get a nice open in a new tab button. A glitch in the UI does not give you that for Script Custom field.
The script would allow you to get the correct URL for each major manufacturer. If you copy the serial number before going to the url, you'll be good ;)
A better version of the script might get the actual warranty data ?