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19 results found

  1. API: Find out if a time entry has been invoiced

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Francis Lessard supported this idea  · 

  2. Email technician when they have been @ tagged on an internal note of a ticket

    325 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Francis Lessard supported this idea  · 
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    Francis Lessard commented  · 

    Two years and still at the same point. Just add notifications triggers to ticket automation workflow... How could that be so hard Atera team ?

  3. Allow for customization of columns on ticketing screen

    338 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Francis Lessard supported this idea  · 

  4. Add Software Inventory via API

    42 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Francis Lessard supported this idea  · 

  5. Office license type

    467 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Francis Lessard supported this idea  · 

  6. SNMP: MIB import instead of manual OID typing

    1,026 votes

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    22 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Francis Lessard supported this idea  · 

  7. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Francis Lessard supported this idea  · 

  8. Mobile Device Management

    2,291 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Francis Lessard supported this idea  · 

  9. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Francis Lessard supported this idea  · 

  10. Dark Mode

    307 votes

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    10 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Francis Lessard supported this idea  · 

  11. Serial number in device over view should take us to vendor support page with device information

    72 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Francis Lessard commented  · 

    NinjaOne does it by just adding the serial number to the clipboard and sends you to the main vendors serial number check page.

    A clever way to do it in Atera is to use a custom field with script. I have created GetWarrantyURL and posted it to the library. Sadly The script fields do not behave like custom text fields. If you put a URL in Notes or any other custom field, you get a nice open in a new tab button. A glitch in the UI does not give you that for Script Custom field.

    The script would allow you to get the correct URL for each major manufacturer. If you copy the serial number before going to the url, you'll be good ;)

    A better version of the script might get the actual warranty data ?

    Francis Lessard supported this idea  · 

  12. Arrangeable Customer Folders

    23 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Francis Lessard commented  · 

    At least - an easy fix would be to display them in alphabetical order. That way, we could workaround the missing order feature by naming them accordingly.

    The sorted order should be applied in folder management and folder selection too.

    Francis Lessard supported this idea  · 

  13. Sort folder names alphabetically in "Relations"

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  14. Change customer on a ticket

    20 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Francis Lessard commented  · 

    Tested 04-2025

    It does work. You do it by changing the contact on a ticket and you do have to have the right contact in the new customer.

    - in the single ticket view
    - search by name (not email)
    - select new contact
    - the customer will follow.

    Hope this helps !

    Francis Lessard supported this idea  · 

  15. Scripts should not need the API Key for custom fields

    5 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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  16. Edit Ticket Notes

    248 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Francis Lessard supported this idea  · 

  17. Ability to See Your Calendar In Atera

    35 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  18. Integration with More AV

    81 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  19. 3cx integration

    207 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Francis Lessard supported this idea  ·