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9 results found

  1. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mike Wright commented  · 

    There is too much space unused and theres no point in having columns there that are unused.

    Mike Wright supported this idea  · 
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    Mike Wright commented  · 

    The ability to remove column that aren't used on the ticket view. e.g. remove SLA column

  2. mangement overview

    8 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Mike Wright shared this idea  · 

  3. Free Dashboard Account

    944 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mike Wright supported this idea  · 

  4. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Mike Wright supported this idea  · 

  5. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mike Wright supported this idea  · 

  6. Filter in Ticket Queue To Not Be Limited To Max 10 Customers

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Mike Wright supported this idea  · 

  7. White label mobile app for your customers

    388 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Mike Wright supported this idea  · 

  8. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  9. Mobile Device Management

    2,297 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Mike Wright supported this idea  ·