Settings and activity

52 results found

1. Knowledge Base - Category Sorting

   5 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Jun 28, 2024

2. portal login

   11 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Jun 28, 2024

3. Seperation of knowledge base for department

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Jun 28, 2024

4. Option to require the AI assistant looks at the knowledgebase before anything else

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Jun 28, 2024

5. Single Sign on for all Plans

   35 votes

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   2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Paolo Zoglianti commented  ·  Jun 28, 2024  ·  Edit…  ·  Delete…

   SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
   Please ATERA make that available to all

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   Paolo Zoglianti supported this idea  ·  Jun 28, 2024

6. SSO as add-on feature

   5 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Paolo Zoglianti shared this idea  ·  Jun 28, 2024

7. Integration with UniFi Cloud

   983 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  May 17, 2024

8. Alert when agent uninstalled

   1,483 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  May 17, 2024

9. Additional information on why a script failed

   99 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  May 17, 2024

10. Teams plugin for customers or engineers to create tickets

    15 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Paolo Zoglianti commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

    This would be a great addition to the Atera services. Everyone uses Teams these days and it would make sense to have a channel, or a Tab where users could submit tickets and review their status.
    It could basically replicate the HelpDesk portal in some sort of iframe in Teams.
    I'm sure that it should not be too complicated since you already have all the pieces of the puzzle. Just need to find a way to put them together. lol

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    Paolo Zoglianti supported this idea  ·  May 17, 2024

11. ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams

    14 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  May 17, 2024

12. Add Microsoft Defender integration

    353 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  May 17, 2024

13. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Paolo Zoglianti commented  ·  Feb 14, 2024  ·  Edit…  ·  Delete…

    Ben, why don't you share your solution here? Even just the steps to connect the Atera API to PowerBI would help a lot!

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    Paolo Zoglianti supported this idea  ·  Feb 14, 2024
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    Paolo Zoglianti commented  ·  Apr 23, 2022  ·  Edit…  ·  Delete…

    Even just a Microsoft Power BI easy integration would be great!

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    Paolo Zoglianti commented  ·  Apr 23, 2022  ·  Edit…  ·  Delete…

    Integration with Microsoft Power BI

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14. MS Office Updates

    774 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Paolo Zoglianti supported this idea  ·  Feb 14, 2024

15. Ubiquiti Integration

    936 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Paolo Zoglianti supported this idea  ·  Feb 14, 2024

16. Combine configuration policies

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Paolo Zoglianti shared this idea  ·  Sep 16, 2022

17. Network documentation and diagrams section

    86 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Paolo Zoglianti shared this idea  ·  Aug 1, 2022

18. Network Discovery automated report export

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Aug 1, 2022

19. Select multiple devices from the Client->Devices->Folders

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Paolo Zoglianti shared this idea  ·  Apr 23, 2022

20. Overall improvement of Patch Management

    329 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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