Settings and activity
28 results found
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1 vote
Dave Webster
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25 votes
Hey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
Dave Webster
supported this idea
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804 votes
Hey all,
We're currently designing an integration of Microsoft Teams with Atera.
We'd love to hear what are your expectations from such an integration.
Please answer this 1-minute survey if you'd like to provide your feedback.
Looking forward to hearing your thoughts.
Thank you,
Yakov Gorbulsky | Product Manager
An error occurred while saving the comment An error occurred while saving the comment Dave Webster
commented
another +1 teams.
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991 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Dave Webster
supported this idea
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An error occurred while saving the comment Dave Webster
commented
I remember suggesting this back when we started using atera must be 2017/18 time.
Every so often I log in to the new ideas portal and see its still here getting kicked along.
I do actually like atera but sometime this wave of despair comes over me when I see things like this.And yes I am the OP!
:D -
416 votesDave Webster
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144 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
An error occurred while saving the comment Dave Webster
commented
careful what you wish for!!
I have sos subscription.
Also have full business subscription for customer usage before they added it to atera for twice the price.
My advice is don't bother.Splashtop business, if as client is signed in won't then let me sign in too along side them with splashtop RMM, the customer signed out first I login and then log back in.
So dumb raised this issue 4 years ago with both Atera and Splashtop and they just both blamed each other.
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675 votes
Hey all,
Happy to announce we are working on a way to archive contacts instead of deleting them.
Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf.
We will be sure to communicate once the feature is out.
Yakov
Dave Webster
supported this idea
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An error occurred while saving the comment Dave Webster
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Not having an archive option has been a nightmare for me for years.
its that much of a legal issue we have just had to leave customers running in perpetuity because of this as it applies to customers and contacts! -
562 votesDave Webster
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1,616 votes
An error occurred while saving the comment Dave Webster
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It would be nice wouldn't it.
Dave Webster
supported this idea
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An error occurred while saving the comment Dave Webster
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+1 most apps are now in dark mode as otherwise my eyes struggle by the end of the day.
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35 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dave Webster
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7 votesDave Webster
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34 votesDave Webster
shared this idea
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2 votesDave Webster
shared this idea
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673 votesDave Webster
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An error occurred while saving the comment Dave Webster
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I'm using the app more and more these days but one things that is a constant thorn in my side is customer passwords.
We have some complicated password that we need to login to systems.
So I have to have split screen setup on my phone so I can get what I need from the website to make the app useful!
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3 votesDave Webster
shared this idea
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128 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dave Webster
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1,190 votesDave Webster
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An error occurred while saving the comment Dave Webster
commented
365 integration would be nice. I'd be happy with a sharepoint > document library that just uses customer ID on a folder to keep it all organised that's what I do with most systems now.
Then we can integrate flow etc to do clever stuff straight off the back of it. -
267 votesDave Webster
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An error occurred while saving the comment Dave Webster
commented
When exporting to xero there is no due date, so every invoice has to be manually edited to add a due date.
To much time is devoted to this task.
we are actually now quicker to export to csv and then reimport.Maybe we could just add a 'terms' option to customers that can be used with whichever system is used for accounts.
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1,491 votes
An error occurred while saving the comment Dave Webster
commented
My last comment vanished so I'll post it again.
Put this into atera but obviously update it.
https://github.com/bwya77/O365-Admin-CenterYou should speak to the guy who made this he's really nice and I'm sure you could work with him to integrate and update it.
I'd post money to pay him again if you add this as he deserves paying like we did many years ago when he used to sell it before open sourcing it. -
3 votesDave Webster
shared this idea
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This has been under review for awhile now any updates?