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  1. 6 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Rob Riccio commented  · 

    Really, the ability to send a message to anyone other than the requester, without having to change the requester, would be a big step up. Currently the 'to' field is just always the requester and cannot be edited or removed.

    It is pretty standard to have external tech vendors these days for certain services and applications, and also pretty unusual that folks would want end users copied on those communications.

    Rob Riccio supported this idea  · 
  2. 15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Riccio supported this idea  · 
  3. 14 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Riccio supported this idea  · 
  4. 13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Riccio supported this idea  · 
  5. 546 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Riccio commented  · 

    Slack & GChat. SMS would be nice to have. A true integration with the ability to create tickets by sending a message to a particular profile, or create a ticket from an existing chat message / thread, add a comment / thread to existing ticket, send replies back to the user / channel / room / space and update statuses and other ticket data from within the Slack / Chat interface...or visa versa to choose Slack/Chat users/channels etc. from within Atera tickets and send related communications while capturing the thread in the ticket...Truly would add functionality and value.

    Rob Riccio supported this idea  · 
  6. 878 votes

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    Under Review  ·  30 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Rob Riccio supported this idea  ·