Settings and activity

23 results found

1. Chat feature from the mobile app.

   70 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

2. Mobile App Improvements

   742 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

3. chat

   10 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

4. Chat availability hours

   79 votes

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   1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

5. Multi-Site Support

   298 votes

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   13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

6. Documentation Management

   1,252 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

7. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

8. Create Custom Tags

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

9. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   REBOOT HELPDESK supported this idea  ·  May 23, 2022

10. Ticket Checklist

    302 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    REBOOT HELPDESK supported this idea  ·  May 23, 2022

11. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

12. Mobile Device Management

    2,297 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    REBOOT HELPDESK supported this idea  ·  May 23, 2022

13. Uninstall common software from multiple devices

    36 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

14. Install on iOS and Android

    133 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

15. Alert when an agent comes back online

    111 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

16. Enhanced White Label Branding

    88 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

17. Merge Agents

    168 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

18. Ability to archive retired devices

    311 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    REBOOT HELPDESK supported this idea  ·  May 23, 2022

19. Warranty Information Collection

    521 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK supported this idea  ·  May 23, 2022

20. Integration with Direct messages systems

    843 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    REBOOT HELPDESK commented  ·  May 23, 2022  ·  Edit…  ·  Delete…

    Teams integration

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