Create Custom Tags
Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.
Anders Bjånesøy
shared this idea
Hey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
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Superior IT Department
commented
+1 here. I want to ensure that the tag I create is used by everyone on the team, and not have them manually entering a tag that can easily be typoed.
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Anders Bjånesøy
commented
Hi Atera! This answer about adding tags manually completely misses the mark on the original suggestion. This isn't about being able to apply a tag to a ticket, it's about changing the tags that are available. Let's say we receive a ticket regarding sales - I would like to tag that as sales, but that tag isn't available.
As such, the suggestion is: let us create our own custom tags. Please update your answer.
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Damon Middleton
commented
Concur. The available tags are limited.