Allow AND and OR conditions
Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.
Hamid Siddiqi
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Cesar Gonzalez
commented
Option to add validation like "Technicians cant close ticket if doesnt have time Entrys"
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Pete Curtner
commented
We should have an OR operator in Ticket Automation conditions. At the moment, adding a second condition for the same Field means that both must match. Instead, let's have the option to add multiple OR statements: if title contains 'monitor' OR title contains 'laptop' OR title contains 'printer' etc.
Even better would be the ability to add two separate OR groups with an AND: IF title contains "new/second" AND title contains "printer/laptop/monitor" etc.