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  1. 6 votes

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    Pete Curtner commented  · 

    Also, this search criteria NEEDS to have a 'Contains' option, if not a regexp parser.

    Pete Curtner supported this idea  · 
  2. 3 votes

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    Pete Curtner shared this idea  · 
  3. 3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  4. 52 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    Just use the same checked/unchecked option that gets used for assigning a contact to a device.

    Pete Curtner supported this idea  · 
  5. 2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner shared this idea  · 
  6. 5 votes

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    Pete Curtner shared this idea  · 
  7. 8 votes

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    Pete Curtner shared this idea  · 
  8. 28 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  9. 5 votes

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    Pete Curtner supported this idea  · 
  10. 2 votes

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    Pete Curtner shared this idea  · 
  11. 139 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    An ideal dashboard would also be customizable: which modules to display and for how long.

    Also, must have dark mode.

  12. 328 votes

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    Pete Curtner commented  · 

    Add the option to automatically include the device name as the assigned or reported agent - put an end to 'my computer has a problem' or dealing with generic device names.

  13. 22 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    We should have an OR operator in Ticket Automation conditions. At the moment, adding a second condition for the same Field means that both must match. Instead, let's have the option to add multiple OR statements: if title contains 'monitor' OR title contains 'laptop' OR title contains 'printer' etc.

    Even better would be the ability to add two separate OR groups with an AND: IF title contains "new/second" AND title contains "printer/laptop/monitor" etc.

    Pete Curtner supported this idea  · 
  14. 37 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  15. 43 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Pete Curtner commented  · 

    Additionally, we need to be able to see the number of available patches per device - most other RMMs can do this.

    This way when onboarding a new customer or site, we can quickly focus on those devices that will require the most attention or time to bring into compliance.

    Pete Curtner supported this idea  · 
  16. 59 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  17. 6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner shared this idea  · 
  18. 6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  19. 4 votes

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    Pete Curtner shared this idea  · 
  20. 1,479 votes

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    Pete Curtner commented  · 

    Adding date(s) to an existing ticket, not just when creating a new ticket.

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