Settings and activity

  1. 3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Pete Curtner commented  · 

    Also, this search criteria NEEDS to have a 'Contains' option, if not a regexp parser.

    Pete Curtner supported this idea  · 
  2. 1 vote

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 3 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  4. 29 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    Just use the same checked/unchecked option that gets used for assigning a contact to a device.

    Pete Curtner supported this idea  · 
  5. 1 vote

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner shared this idea  · 
  6. 1 vote

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 3 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 17 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  9. 3 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 60 votes

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    5 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    An ideal dashboard would also be customizable: which modules to display and for how long.

    Also, must have dark mode.

  12. 238 votes

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    Under Review  ·  32 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Pete Curtner commented  · 

    Add the option to automatically include the device name as the assigned or reported agent - put an end to 'my computer has a problem' or dealing with generic device names.

  13. 12 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    We should have an OR operator in Ticket Automation conditions. At the moment, adding a second condition for the same Field means that both must match. Instead, let's have the option to add multiple OR statements: if title contains 'monitor' OR title contains 'laptop' OR title contains 'printer' etc.

    Even better would be the ability to add two separate OR groups with an AND: IF title contains "new/second" AND title contains "printer/laptop/monitor" etc.

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  14. 25 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  15. 8 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Pete Curtner commented  · 

    Additionally, we need to be able to see the number of available patches per device - most other RMMs can do this.

    This way when onboarding a new customer or site, we can quickly focus on those devices that will require the most attention or time to bring into compliance.

    Pete Curtner supported this idea  · 
  16. 27 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  17. 5 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner shared this idea  · 
  18. 4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Pete Curtner supported this idea  · 
  19. 3 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 751 votes

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    Under Review  ·  35 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Pete Curtner commented  · 

    Adding date(s) to an existing ticket, not just when creating a new ticket.

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