Settings and activity

126 results found

1. Option to assign multiple contacts to a ticket.

   22 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Darrell Couch supported this idea  ·  May 21, 2025

2. Multiple contacts for a single ticket

   23 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  May 21, 2025

3. password generator

   74 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  Feb 17, 2025

4. Password Manager

   154 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  Feb 17, 2025

5. Ability to export the password manager for a client.

   6 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  Feb 17, 2025

6. Export Ticket Information

   28 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  Feb 17, 2025

7. customer report

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Darrell Couch shared this idea  ·  Feb 3, 2025

8. customer report

   133 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Darrell Couch supported this idea  ·  Feb 3, 2025

9. abillity to run an assigned customer list by technician

   2 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Darrell Couch shared this idea  ·  Jan 29, 2025

10. second technician

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Jan 29, 2025

11. Ability to run a simple customer list that shows custom fields, i.e. assigned technician

    1 vote

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    0 comments  ·  Ideas and Feedback » Customers  ·  Edit…  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Jan 29, 2025
    Darrell Couch shared this idea  ·  Mar 30, 2023

12. assign default technician

    7 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Jan 29, 2025

13. White Label Login Portal For Technician

    23 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Aug 8, 2024

14. Enhanced White Label Branding

    88 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Aug 8, 2024

15. Multiple white label designs

    5 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  Aug 8, 2024

16. White label remote access portal

    18 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Darrell Couch commented  ·  Aug 8, 2024  ·  Edit…  ·  Delete…

    I requested this two years ago. all other systems have this. Get with the times please!

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    Darrell Couch supported this idea  ·  Aug 8, 2024

17. resend new technician invite

    2 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Darrell Couch commented  ·  May 28, 2024  ·  Edit…  ·  Delete…

    Please add a 'Resend Invite' so we can resend an invitation to a new technician who didn't login and let the invite expire. Renaming the technician and readding is not the answer because you then end up with a lot of disabled technicians.

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    Darrell Couch shared this idea  ·  May 28, 2024

18. FIlter by Custom fields

    18 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  May 28, 2024

19. Filter by Empty Custom field

    4 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  May 28, 2024

20. Network documentation and diagrams section

    86 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Darrell Couch supported this idea  ·  May 24, 2024