Executive customer report. Intended to be sent to the customer once a month.
This report should include the following;
How many tickets were opened, closed,
How many alerts were opened and closed,
How many updates/patches were installed
Status of AV,
Status of backup,
How much time technicians were in remote session
overall health of their systems.
This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Susannah Haley commented
Important for us. I currently have to do this manually.
Armin Crämer commented
This is exactly which is needed for all our customers. They want to get a report to see what we as an MSP have done for the customer in the last month. How many tickets get we fixed and how many are we working on. How many patches has been installed and how many warnings, alerts has been recognized and fixes. This report is general in NABLE - should be standard in Atera too.
Rose Sheppard commented
I agree, I need the reports for COMPLIANCE. With atera I need to login, export then upload to reporting email box.
Very cumbersome and not a good use of my time.
Allied Kim Harry commented
Yes Please customize per client and devices under that client ie. servers and stations can be done together or separately.
This needs votes.
Shane Gray commented
With how Atera is marketed and sold this really should already be a thing!