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77 votes2 comments · Ideas and Feedback » IT Automation and Patch Management · Flag idea as inappropriate… · Admin →
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Andrew
supported this idea
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90 votes3 comments · Ideas and Feedback » Customer Portal & Knowledge Base · Flag idea as inappropriate… · Admin →
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
While there are some scripts available to mostly achieve this, they aren't foolproof and really just a hack.
This should be a feature, Atera's white label feature set is rather weak in comparison to competing products and needs a LOT of innovation.
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84 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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637 votes
An error occurred while saving the comment Andrew
commented
This is taking far too long and we will be changing to a competing product if we don't see support prior to the end of this year.
Andrew
supported this idea
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77 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Andrew
commented
I was about to say something along the same lines as CSIA Helpdesk below, this is a monumental risk on so many levels and a very very bad idea.
Sounds like you need a better contract for your employee's that makes them liable for damages, not a password history.
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182 votes7 comments · Ideas and Feedback » IT Automation and Patch Management · Flag idea as inappropriate… · Admin →
Hey! I'm from Atera team and I'm glad to share that we started working on this idea you voted for. I would be happy to meet for a few minutes so I could learn what will make your job easier with this feature.
Thank you, you can book here:
Andrew
supported this idea
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210 votesAndrew
supported this idea
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An error occurred while saving the comment Andrew
commented
Reconciliation between billing and tickets, the ability to see if a ticket has been invoiced, and which invoice it was in. Right now there's really no link between the two, if we need to reconcile or find out which invoice a particular ticket was included in. This also means we cannot easily confirm if a ticket was actually invoiced.
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76 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
OR reduce the price until the features of network discovery have matured, a lower price will help uptake of the addon (eg; $2-5 per month per tech).
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6 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Andrew
commented
I was surprised that there is no dropdown/field that lets us specify the ticket source, this is a staple feature in all helpdesk/ticket platforms !
I'm sure they will add it... would be nice (if they read this) for them to allow us to define additional source types as well. This would cover your needs and a lot of others.
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6 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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186 votesUnder Review · 3 comments · Ideas and Feedback » Helpdesk Agent · Flag idea as inappropriate… · Admin →Andrew
supported this idea
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68 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
This needs votes.
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101 votes10 comments · Ideas and Feedback » Customer Portal & Knowledge Base · Flag idea as inappropriate… · Admin →
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Andrew
commented
I am shocked that this isn't implemented, or at the very least a priority.
Not only does it detract from the advertised whitelabel services Atera promises, but looks unprofessional to the customer and raises security concerns whenever they try to access it.
LetsEncryptSSL API is so easy to use and implement there's really no excuses!
Andrew
supported this idea
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10 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
shared this idea
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15 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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11 votes0 comments · Ideas and Feedback » Customer Portal & Knowledge Base · Flag idea as inappropriate… · Admin →
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
shared this idea
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6 votes0 comments · Ideas and Feedback » Customer Portal & Knowledge Base · Flag idea as inappropriate… · Admin →
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
shared this idea
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23 votes1 comment · Ideas and Feedback » Customer Portal & Knowledge Base · Flag idea as inappropriate… · Admin →
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Andrew
commented
Or at least have Atera's back end generate one using free LetsEncrypt SSL certificates. Pretty easy to implement.
Andrew
supported this idea
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34 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
I think this is extremely important.
In our case we want to only invite specific users to the customer portal, not have to automatically invite everyone, or no one.
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424 votes10 comments · Ideas and Feedback » IT Automation and Patch Management · Flag idea as inappropriate… · Admin →
Hey!
I'm from Atera team and I'm glad to share that we started working on this idea you voted for.
I would be happy to meet for a few minutes so I could learn what will make your job easier with this feature.
Thank you, you can book here:
Andrew
supported this idea
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This is very important, currently the entire patching interface operates against all logic. Turn off windows updates, and let Atera perform the exact same role (explicitly install all available updates on a schedule) makes no sense what so ever.
We need the ability to select which updates to install, and do it when we choose. Atera should not be blanket approving all available patches, with an exemption list.
Look at WSUS functionality as an example, this is ideally on a basic level what Atera should be offering, otherwise this feature is quite literally pointless and offers no value.