Settings and activity
16 results found
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1,033 votes
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Andrew
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commented
Not to reinvent the wheel, but given you already have a SNMP Template library, why not just add a MIB library.
This will allow for different regions to upload customised MIB's in different languages, or alternative translations etc.
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164 votesAndrew
supported this idea
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commented
While there are some scripts available to mostly achieve this, they aren't foolproof and really just a hack.
This should be a feature, Atera's white label feature set is rather weak in comparison to competing products and needs a LOT of innovation.
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174 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Andrew
supported this idea
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133 votes
An error occurred while saving the comment Andrew
commented
I was about to say something along the same lines as CSIA Helpdesk below, this is a monumental risk on so many levels and a very very bad idea.
Sounds like you need a better contract for your employee's that makes them liable for damages, not a password history.
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279 votesAndrew
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An error occurred while saving the comment Andrew
commented
Reconciliation between billing and tickets, the ability to see if a ticket has been invoiced, and which invoice it was in. Right now there's really no link between the two, if we need to reconcile or find out which invoice a particular ticket was included in. This also means we cannot easily confirm if a ticket was actually invoiced.
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169 votesAndrew
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An error occurred while saving the comment Andrew
commented
OR reduce the price until the features of network discovery have matured, a lower price will help uptake of the addon (eg; $2-5 per month per tech).
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7 votes
An error occurred while saving the comment Andrew
commented
I was surprised that there is no dropdown/field that lets us specify the ticket source, this is a staple feature in all helpdesk/ticket platforms !
I'm sure they will add it... would be nice (if they read this) for them to allow us to define additional source types as well. This would cover your needs and a lot of others.
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16 votesAndrew
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272 votesAndrew
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134 votesAndrew
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An error occurred while saving the comment Andrew
commented
This needs votes.
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171 votesAndrew
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An error occurred while saving the comment Andrew
commented
Lots of systems have multiple interfaces for monitoring, particularly enterprise hardware. As one example, we have the Agent installed on a HP server. The HP server also has an iLO interface, we would like to add OID's to monitor the array, disk smart status, temps etc.
Currently we have to duplicate servers, once with Agent install and again as a SNMP device to monitor hardware. This is not ideal as the device list gets messy.
In Zabbix you can add multiple monitoring methods to a single device (eg; Agent, SNMP, IPMI, etc etc).
An error occurred while saving the comment Andrew
commented
If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.
Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.
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40 votesAndrew
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23 votesAndrew
shared this idea
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16 votesAndrew
shared this idea
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50 votesAndrew
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An error occurred while saving the comment Andrew
commented
I think this is extremely important.
In our case we want to only invite specific users to the customer portal, not have to automatically invite everyone, or no one.
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36 votesAndrew
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An error occurred while saving the comment Andrew
commented
Voted, similar idea to mine. Allow us to manually sort the OID's.
If you import a shared template against a device, the OID order is lost (randomised) resulting in an untidy and potentially confusing layout.
Hard to believe I commented on this back in 2021 and this much needed feature still doesn't exist, though like many of the features submitted it will probably be paywalled.