Settings and activity
17 results found
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162 votes
Andrew
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139 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Andrew
supported this idea
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132 votes
An error occurred while saving the comment Andrew
commented
I was about to say something along the same lines as CSIA Helpdesk below, this is a monumental risk on so many levels and a very very bad idea.
Sounds like you need a better contract for your employee's that makes them liable for damages, not a password history.
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278 votesAndrew
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An error occurred while saving the comment Andrew
commented
Reconciliation between billing and tickets, the ability to see if a ticket has been invoiced, and which invoice it was in. Right now there's really no link between the two, if we need to reconcile or find out which invoice a particular ticket was included in. This also means we cannot easily confirm if a ticket was actually invoiced.
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166 votesAndrew
supported this idea
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An error occurred while saving the comment Andrew
commented
OR reduce the price until the features of network discovery have matured, a lower price will help uptake of the addon (eg; $2-5 per month per tech).
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7 votes
An error occurred while saving the comment Andrew
commented
I was surprised that there is no dropdown/field that lets us specify the ticket source, this is a staple feature in all helpdesk/ticket platforms !
I'm sure they will add it... would be nice (if they read this) for them to allow us to define additional source types as well. This would cover your needs and a lot of others.
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16 votesAndrew
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268 votesAndrew
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133 votesAndrew
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An error occurred while saving the comment Andrew
commented
This needs votes.
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33 votesAndrew
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39 votesAndrew
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22 votesAndrew
shared this idea
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16 votesAndrew
shared this idea
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50 votesAndrew
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An error occurred while saving the comment Andrew
commented
I think this is extremely important.
In our case we want to only invite specific users to the customer portal, not have to automatically invite everyone, or no one.
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1,026 votesAndrew
supported this idea
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An error occurred while saving the comment Andrew
commented
Not to reinvent the wheel, but given you already have a SNMP Template library, why not just add a MIB library.
This will allow for different regions to upload customised MIB's in different languages, or alternative translations etc.
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35 votesAndrew
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An error occurred while saving the comment Andrew
commented
Voted, similar idea to mine. Allow us to manually sort the OID's.
If you import a shared template against a device, the OID order is lost (randomised) resulting in an untidy and potentially confusing layout.
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20 votesAndrew
shared this idea
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While there are some scripts available to mostly achieve this, they aren't foolproof and really just a hack.
This should be a feature, Atera's white label feature set is rather weak in comparison to competing products and needs a LOT of innovation.