Settings and activity
17 results found
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162 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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138 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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131 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Andrew
commented
I was about to say something along the same lines as CSIA Helpdesk below, this is a monumental risk on so many levels and a very very bad idea.
Sounds like you need a better contract for your employee's that makes them liable for damages, not a password history.
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276 votesAndrew
supported this idea
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An error occurred while saving the comment Andrew
commented
Reconciliation between billing and tickets, the ability to see if a ticket has been invoiced, and which invoice it was in. Right now there's really no link between the two, if we need to reconcile or find out which invoice a particular ticket was included in. This also means we cannot easily confirm if a ticket was actually invoiced.
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164 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
OR reduce the price until the features of network discovery have matured, a lower price will help uptake of the addon (eg; $2-5 per month per tech).
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7 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Andrew
commented
I was surprised that there is no dropdown/field that lets us specify the ticket source, this is a staple feature in all helpdesk/ticket platforms !
I'm sure they will add it... would be nice (if they read this) for them to allow us to define additional source types as well. This would cover your needs and a lot of others.
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16 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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268 votesAndrew
supported this idea
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130 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
This needs votes.
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31 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
shared this idea
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39 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
supported this idea
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22 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
shared this idea
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16 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Andrew
shared this idea
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50 votes
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Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
I think this is extremely important.
In our case we want to only invite specific users to the customer portal, not have to automatically invite everyone, or no one.
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1,017 votes
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Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
Not to reinvent the wheel, but given you already have a SNMP Template library, why not just add a MIB library.
This will allow for different regions to upload customised MIB's in different languages, or alternative translations etc.
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35 votes
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Andrew
supported this idea
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An error occurred while saving the comment Andrew
commented
Voted, similar idea to mine. Allow us to manually sort the OID's.
If you import a shared template against a device, the OID order is lost (randomised) resulting in an untidy and potentially confusing layout.
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20 votes
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Andrew
shared this idea
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While there are some scripts available to mostly achieve this, they aren't foolproof and really just a hack.
This should be a feature, Atera's white label feature set is rather weak in comparison to competing products and needs a LOT of innovation.