Settings and activity

11 results found

1. one place for customer portal options

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Russ Grimmett shared this idea  ·  May 23, 2024

2. customer report

   133 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Russ Grimmett commented  ·  Jan 29, 2024  ·  Edit…  ·  Delete…

   is there any movement on this one becoming active? the reports for my monthly service reviews with clients are really hard to deliver when i can't give an average breakdown of tickets and give answers as to why SLA's were breached - it doesn't give this information and embarrassing

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   Russ Grimmett commented  ·  Nov 21, 2023  ·  Edit…  ·  Delete…

   this should include popular categories, and the sub categories of what common (if any) problems are being raised to be able to be more pro-active as an MSP

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   Russ Grimmett supported this idea  ·  Nov 21, 2023

3. Be able to breakh down the SLA report

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Russ Grimmett supported this idea  ·  Jan 29, 2024

4. A Monthly Service Desk Report Summary

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   0 comments  ·  Ideas and Feedback » Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Russ Grimmett shared this idea  ·  Sep 26, 2023

5. Consolidate Reports & Report Cosmetics

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Russ Grimmett supported this idea  ·  Sep 26, 2023

6. Need a report to tell me which devices for a customer are eligable for Windows 11

   409 votes

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   13 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Russ Grimmett supported this idea  ·  Sep 26, 2023

7. MS Office Updates

   774 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Russ Grimmett supported this idea  ·  Sep 26, 2023

8. Notifying end users of Remote Access Whilst on the machine

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Russ Grimmett shared this idea  ·  Sep 26, 2023

9. Mobile Device Management

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   
   

   Best regards,

   The Atera Team

   
   

10. Documentation Management

    1,251 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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11. Office 365 Integration

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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