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11 results found

  1. one place for customer portal options

    10 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Russ Grimmett shared this idea  · 

  2. customer report

    133 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Russ Grimmett commented  · 

    is there any movement on this one becoming active? the reports for my monthly service reviews with clients are really hard to deliver when i can't give an average breakdown of tickets and give answers as to why SLA's were breached - it doesn't give this information and embarrassing

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    Russ Grimmett commented  · 

    this should include popular categories, and the sub categories of what common (if any) problems are being raised to be able to be more pro-active as an MSP

    Russ Grimmett supported this idea  · 

  3. Be able to breakh down the SLA report

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Russ Grimmett supported this idea  · 

  4. A Monthly Service Desk Report Summary

    1 vote

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Russ Grimmett shared this idea  · 

  5. Consolidate Reports & Report Cosmetics

    6 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Russ Grimmett supported this idea  · 

  6. Need a report to tell me which devices for a customer are eligable for Windows 11

    405 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Russ Grimmett supported this idea  · 

  7. MS Office Updates

    770 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Russ Grimmett supported this idea  · 

  8. Notifying end users of Remote Access Whilst on the machine

    5 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Russ Grimmett shared this idea  · 

  9. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  10. Documentation Management

    1,249 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  11. Office 365 Integration

    1,569 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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