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  1. 36 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    James Coates commented  · 

    This would be good for website SSL when you host them.

    James Coates supported this idea  · 
  2. 2 votes

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    James Coates shared this idea  · 
  3. 4 votes

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    James Coates commented  · 

    This is already a feature, You can type the IP into the search, as long as the agent has sent the ip to the console it should find it.

  4. 63 votes

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    Hey all,

    I am happy to let you know we are working on the easing of creating KB articles using AI!

    We are currently implementing a way for technicians to be able to generate KB articles from tickets, allowing you to document resolutions and share the knowledge from tickets worked on with the entire organization.

    We will be sure to communicate once the feature is out.

    Best,

    Yakov

    James Coates supported this idea  · 
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    James Coates commented  · 

    I think it would be good, if you have worked on a ticket that, none of your team has seen before. There to be a button that will allow you to add the solution straight to the knowledge base. Maybe the AI could go through the ticket and generate the solution also from the email chain.

  5. 5 votes

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    James Coates supported this idea  · 
  6. 10 votes

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    James Coates supported this idea  · 
  7. 2,174 votes

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    James Coates commented  · 

    The following would be good.

    Remote install apps, Remote Access to Support. lock, erase. Unlink apple ID, update firmware.

    James Coates supported this idea  · 
  8. 9 votes

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    James Coates supported this idea  · 
    James Coates shared this idea  · 
  9. 127 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    James Coates supported this idea  · 
  10. 461 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    James Coates supported this idea  · 
  11. 25 votes

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    James Coates supported this idea  · 
  12. 19 votes

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