300 results found
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Portal Service - Fields editable from User's portal until ticket status is Open/Pending
When a ticket is created from the portal, the form may contain custom fields. The requester can edit them untill ticket status can be Open/Pending. This is important because the portal user cannot modify data after the ticket is Resolved/Closed, such as priority / title or other essential data
2 votesHi,
Please visit your idea page to see the latest response from our Product Marketing team.
What you have requested is already available in the Product.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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I'd like to be able to use the "Windows 11 eligibility" field in reports.
The device details page of a windows machine includes the field "Windows 11 eligibility", but that field is absent from Analytic Report Filters. I'd like to be able to include that field in my reports.
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users who have access to Analytical reports "Explore" features.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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AI Copilot Improvements
Let's have AI Copilot analyze your clients, devices, and other relevant factors, such as when those devices are mostly online and active. Then, we can ask AI Copilot to make recommendations on when to schedule patching or which scripts to use for the various alerts you are receiving. Is something like that on the roadmap?
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies-overview#Splashtopsettingsoverride
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Ticket type match custom forms
I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users. Please check the most recent Public Comment in the Idea thread to learn how to use it
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Scheduled reports to have customers name on them, as well as changes to default..
When reports are scheduled they are received with no indication of who the report is for, no specific customer name in the email subject or body. Also, the report is default and has no custom options set as to thresholds for computers. There needs to be a way to show the customers name and keep custom options for thresholds.
7 votesHi,
We're excited to inform you that the feature you suggested is available in Analytical reports for the following Plans: Master / Enterprise (ITD), Power / Superpower (MSP).
For more information, please access this link to read the most recent response from the Product Marketing team.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Granular Splashtop / Anydesk deployment
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Please check out the most recent public comment for more info and links to the respective KBs on the matter.
Best regards,
The Atera Team
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could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/360024233874-Define-a-retired-device
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Assign role to form template
We have setup a custom role in our environment and would like to have that role only have access to a specific form template.
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Please see the most recent comment from us in the Idea thread: http://atera.uservoice.com/forums/936306/suggestions/49170773
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Help Desk portal - easy ticket button
For the love of god put a Create Ticket button on the ticketing portal. There's only 2 things on this screen knowledge base and tickets. More than likely this person is on the tickets screen to put in a ticket. Place it at the top or above the categories for easy access. It's confusing that people have to click Tickets, to make a ticket when they are already on the tickets screen. It's just an unnecessary step.
5 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Software Patches on Patch Management
We now have the Patch Management Page on Atera, which is useful but it would be great if there were a tab within that for Software Patches, as we can already see something similar looking per device.
31 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users: KB Link
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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2 votes
Hi,
We're excited to inform you that the feature you suggested exists in the product.
KB #1 on the matter: https://support.atera.com/hc/en-us/articles/115000560228-Wake-on-LAN
KB #2 on the matter: https://www.atera.com/shared-script-library/enable-wake-on-lan/
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Return the Ability to Type and Search for Product in New Ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now is being gradually rolled to all users.
Key changes:
- Compact / expanded view
- Edit columns (like on Devices page)
- Fit to screen
- Keyboard navigation
- Parent-child tickets UI
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Don't force the horrid new ticketing page on us.
The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
Please don't force this new style page on us.
And lets not get started on the AI hotness you seem to think we need.In terms of issues on the new page.
The whole ticket writing is a mess.
-Formatting tools floating.- fixed but still not as good as the old page.
AI crud.…1 voteHi,
We're excited to inform you that the New ticket UI has been improved and is being gradually rolled out to all users as we speak.
Key improvements:
- Compact/Expanded view
- Displayed column selection / filtering by column
- Parent-child tickets UI improvements
- Fit table to screen/reset columns
Best regards,
The Atera Team
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SNMP Reports of OID Values
We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented, please review the most recent comment from us here:
http://atera.uservoice.com/forums/936306/suggestions/48447695
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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IPv6 feature for the IP login list
We use the 2FA feature to secure oure logins, but would like to use the IP whitelist feature too. Except this is curently not able with the use of IPv6, we would like too use this feature.
3 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Form temapltes ticket automation rules
Add the option in the ticket automation rules to auto assign a ticket template to New Ticket created.
2 votesHey,
Happy to let you know you can now create ticket automation rules with conditions and actions based on Form templates.
Feel free to read more about Atera's ticket automation rules here: https://support.atera.com/hc/en-us/articles/360018434920-Ticket-automation-rules
We hope you enjoy this new improvement and thank you for suggesting it!
Yakov
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Refresh 'Available Patches' & Status on all devices
I think there should be a button that force refresh on the Available Patches.
We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.
This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.
As some devices are just listed on the Devices list, but had been there without any refresh…
5 votesHi,
We're excited to inform you that the idea you suggested has been implemented and is now available to all users. Please check the most recent Comment from our Product Marketing.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Default form/template for tickets
I have created Ticket Form Templates. There is no way for the FORM selection to be mandatory. What good is the template if they just select none and type a description?
The selection of a Form Template must be a mandatory option.28 votesHey all,
The ability to set a default form for tickets is now avalibale. When viewing your form templates, you can select a deafult form which will be applied to all newly created tickets.
You can read more about it here: https://support.atera.com/hc/en-us/articles/10190669862428-Ticket-form-templates#Setdefaultformtemplate
We hope you enjoy this new addition!
Yakov
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Windows update roll back
It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.
Every product that I have used in the past offers this feature.
138 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB: https://support.atera.com/hc/en-us/articles/18960418262812-Patch-management-install-patches-and-software-updates#UninstallWindowspatches
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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