326 results found
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restricted technician access to knowledgebase
I want to restrict technician access to knowledgebase. Currently if a technician has access to rmm and tickets of 1 customer, still he can see the Knowledgebase of all customers. This is a security flaw.
1 voteHi,
We're excited to inform you that the feature you suggested already exists in Atera
KB: https://support.atera.com/hc/en-us/articles/217534178-Set-up-a-customer-facing-Knowledge-Base#Addcustomer-specificcategory
Best regards,
The Atera Team
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Add email snippet to put in a template that takes the agent to the ticket
Add email snippet to put in a template that takes the agent to the ticket
1 voteHi,
Please see the latest comment in the thread to see how to achieve what you have requested.
In the meantime, your feedback is forwarded to the Product team as we continue expanding the Snippets selection.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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We need an API to inject a Knowledge base article into Atera
We need an API to inject a Knowledge base article into Atera. Our organization has knowledge base sources in multiple places. It would be nice to be able to pass knowledge base articles from other sources into Atera's knowledge base so that the AutoPilot can use them.
1 voteHi,
We're excited to inform you that the feature you suggested is already available.
Please review the latest response from the Product Marketing Team.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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New Look Ticket View - Sorting is missing
The old ticket view had the ability to sort the records. Please bring this back! We don't always want the sort order to be the most recent modified first.
2 votesHi,
We're excited to inform you that the feature you suggested exists in the new Tickets page.
Please see the most recent comment from our Product Marketing Team.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Revamped Notification Center: real-time, user-specific notifications with history, CTAs
Today’s Notification Center doesn’t reliably support real-time workflows: notifications aren’t consistently user-scoped, history is limited, and many messages don’t include clear next actions—making it harder to respond quickly and confidently. This idea proposes rebuilding Notifications on a modern, cross-domain infrastructure that supports async process updates (patching, scripts, deployments), plus AI-triggered notifications from Copilot and Autopilot, with full history and actionable CTAs.
What we want to add (Multiple stages):
- User-specific notifications (permission-aware): only see what you’re authorized to see; eliminate “tenant-wide noise.”
- Real-time delivery + full history: a central hub to review past notifications (with retention, search, and filters). This aligns…
69 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
More details available here: https://support.atera.com/hc/en-us/articles/25381421604124-Release-Notes-2026
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Portal Service - Fields editable from User's portal until ticket status is Open/Pending
When a ticket is created from the portal, the form may contain custom fields. The requester can edit them untill ticket status can be Open/Pending. This is important because the portal user cannot modify data after the ticket is Resolved/Closed, such as priority / title or other essential data
2 votesHi,
Please visit your idea page to see the latest response from our Product Marketing team.
What you have requested is already available in the Product.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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I'd like to be able to use the "Windows 11 eligibility" field in reports.
The device details page of a windows machine includes the field "Windows 11 eligibility", but that field is absent from Analytic Report Filters. I'd like to be able to include that field in my reports.
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users who have access to Analytical reports "Explore" features.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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AI Copilot Improvements
Let's have AI Copilot analyze your clients, devices, and other relevant factors, such as when those devices are mostly online and active. Then, we can ask AI Copilot to make recommendations on when to schedule patching or which scripts to use for the various alerts you are receiving. Is something like that on the roadmap?
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Navigation bar resize / collapse to icons.
The side bar is text and Icons.
I'd suggest you pick one or the other.It should be text when full size and it should collapse to Icons.
See mock up on reddit.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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UI Ticket page. My feedback as on reddit.
See my post on Reddit for mock up picture.
/r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/Ticket’s page.
Remove duplication. Text or Icon. PICK ONE!
Contrast on objects. Make things stand out.
Resizing, things should be adjustable. (so we can see useful info.)
Dead space, so much is wasted.
Colour, even colour-blind people can see at least two colours and bits in between.
BAN GRAY! If it’s a primary action make it black or a high contract colour.
Columns would be nice if we could select / make our own page. (we can dream)1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
We have responded to you on Uservoice, please let us know if there's anything you would still like to see/change. We have mentioned Product Feedback thread, please join us to discuss:
http://atera.uservoice.com/forums/936306/suggestions/50922047
Best regards,
The Atera Team
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splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies-overview#Splashtopsettingsoverride
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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PDF Preview Window
It would be nice for attachments to have a preview window for common file types such as, .PDF, .docx, etc
175 votesHi,
We’re excited to inform you that the feature you suggested has been implemented and is now available to all users.
To share what’s new (including your requested feature), we’d love to invite you to our 2025 Feature Release Recap webinar today. We’ll walk through the latest releases, share what’s coming next, and discuss our longer-term plans — with live demos and time for Q&A.
RSVP details
Date: January 12, 2026 (today)
Time: 12:00 PM ET
Length: 60 minutes
Registration link: https://www.atera.com/webinars/product-updates-2025-recap-120126/
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Ticket type match custom forms
I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users. Please check the most recent Public Comment in the Idea thread to learn how to use it
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Need a report to tell me which devices for a customer are eligable for Windows 11
Need a report to tell me which devices for a customer are eligable for Windows 11
438 votesHi,
This request can already be achieved through the OS Overview report in Analytical Reports.
KB on the matter: LINK
We’re happy to provide a trial of a plan that supports report and filter customization. You will need Power (MSP) or Master (ITD) plan or higher to enable the report customization. We are happy to help you configure it for your use case. Please reach out to Support to initiate the request.
For more information and live Q&A, join us at https://community.atera.com so we can supply you with a more detailed how-to.
In the meantime, please watch the Analytical Reports Power User Workshop we posted on Atera YouTube channel.
Best regards,
The Atera Team
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Scheduled reports to have customers name on them, as well as changes to default..
When reports are scheduled they are received with no indication of who the report is for, no specific customer name in the email subject or body. Also, the report is default and has no custom options set as to thresholds for computers. There needs to be a way to show the customers name and keep custom options for thresholds.
7 votesHi,
We're excited to inform you that the feature you suggested is available in Analytical reports for the following Plans: Master / Enterprise (ITD), Power / Superpower (MSP).
For more information, please access this link to read the most recent response from the Product Marketing team.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Granular Splashtop / Anydesk deployment
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Please check out the most recent public comment for more info and links to the respective KBs on the matter.
Best regards,
The Atera Team
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could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/360024233874-Define-a-retired-device
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Assign role to form template
We have setup a custom role in our environment and would like to have that role only have access to a specific form template.
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Please see the most recent comment from us in the Idea thread: http://atera.uservoice.com/forums/936306/suggestions/49170773
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Help Desk portal - easy ticket button
For the love of god put a Create Ticket button on the ticketing portal. There's only 2 things on this screen knowledge base and tickets. More than likely this person is on the tickets screen to put in a ticket. Place it at the top or above the categories for easy access. It's confusing that people have to click Tickets, to make a ticket when they are already on the tickets screen. It's just an unnecessary step.
5 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Software Patches on Patch Management
We now have the Patch Management Page on Atera, which is useful but it would be great if there were a tab within that for Software Patches, as we can already see something similar looking per device.
31 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users: KB Link
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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