Give user permission to view other users tickets
Allow user to view open tickets by other users on the ticketing portal
2
votes
Uriel Sapir
shared this idea
Hey,
Happy to let you know that if you mark a user as a "main contact" they are able to see all the tickets by other users under the Site/Customer in the portal.
You can read more here: https://support.atera.com/hc/en-us/articles/215952857-Create-a-new-contact
Hope this helps,
Yakov