258 results found
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Option to run updates when Agent reconnects (for PCs that don't power on regularly)
I try to run an update automation but many of the PCs are not on at the time because of the type of office I support. (Day/Night and changing schedules)
It would be great to tell an Agent to run updates the next time it re-connects to Atera and report back.189 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can configure the setting to run on offline agents on a global level that will apply on all profiles, or for each profile separately.
For more information, please visit our knowledge base articles or contact our support team at support@atera.com.
Configuration for a single profile: https://support.atera.com/hc/en-us/articles/360001801568-Automate-patch-management-via-IT-automation-profiles#Setupautomatedpatchmanagement
Global configuration: https://support.atera.com/hc/en-us/articles/4477943130524-Patch-and-automations-settings-for-all-profiles
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AI Copilot Improvements
Let's have AI Copilot analyze your clients, devices, and other relevant factors, such as when those devices are mostly online and active. Then, we can ask AI Copilot to make recommendations on when to schedule patching or which scripts to use for the various alerts you are receiving. Is something like that on the roadmap?
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Active Directory integration for new users
Active Directory integration for new users
405 votesHey,
Atera holds an integration with AzureAD (Entra ID), the integration maps sites/departments to Atera.
The integration syncs licensed users, and has the option to import selected security groups.
On the Enterprise/SuperPower plan, the integration is ongoing.
You can read more about it here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Thank you
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Major Flaw - tickets get permanently deleted if a contact is deleted
This is a major flaw. We have no idea how many tickets we have lost because of this.
Tickets should be linked to the customer not the contact.
Contacts can be employees who might get fired, quit or come back.
If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.
And there should be a way to show deleted contacts incase the employee comes back.701 votesHey all,
I am happy to let you know we've added the option to deactivate contacts without deleting their tickets!
Once you deactivate/archive an end-user, their tickets will remain in the system, but you will see an indication on both their tickets and the end-user page that they are archived.
You will not be able to open new tickets on their behalf as long as they are deactivated, and of course you can always activate them back.
You can read more about the feature in this KB: https://support.atera.com/hc/en-us/articles/9357206583580-Manage-users#Deactivateuser
We hope you enjoy this new addition to Atera and as always, thank you for voting on ideas and shaping the product to be better and better with each new release.
Yakov
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Default form/template for tickets
I have created Ticket Form Templates. There is no way for the FORM selection to be mandatory. What good is the template if they just select none and type a description?
The selection of a Form Template must be a mandatory option.28 votesHey all,
The ability to set a default form for tickets is now avalibale. When viewing your form templates, you can select a deafult form which will be applied to all newly created tickets.
You can read more about it here: https://support.atera.com/hc/en-us/articles/10190669862428-Ticket-form-templates#Setdefaultformtemplate
We hope you enjoy this new addition!
Yakov
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AnyDesk Client Update
The AnyDesk used by Atera is currently on version 7.0.14. AnyDesk is stating that this version is over a year old. This has implications on IT-Security an privacy as we are using outdated software on over 1000 devices. Please update AnyDesk to the current version which is 8.0.6 up to now. Please accelerate the release cycle in the future. Thank you.
56 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
The Windows Anydesk custom client has been updated to version 7.0.15 and the Mac custom client has been updated to version 8.0.0.
The Linux custom client has yet to be updated so it is currently disabled until a new version is released.
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SSO for the users portal
Integration to allow for SSO.
551 votesHey all,
I am happy to announce we have introduced the possibility to log in via SSO to the service portal.
We support a single application connection, for both AzureAD applications and SAML-based IdPs.
The feature is currently available for our Enterprise customers using our IT department product. Down the line, we hope to introduce the SSO feature to our MSP customers as well.
If you'd like to read more, please follow this KB.
If you'd like to inquire about the Enterprise package, please reach out to your account manager or contact our customer success team (success@atera.com).
Thank you,
Yakov
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BitDefender auto-install
Bitdefender install automatically on new agents - via App Settins. Alternative - possibility to set BitDefender deplyoment on Client devices via some Policy.
26 votes -
Integrate AI into Knowledge Base
It would be helpful if AI were integrated into Settings/Knowledge Base it assist in writing out a knowledge base.
Use our own natural language and it would generate a KB we could work from and tweek for the end user to use.73 votesHey all,
I am happy to let you know we've added the option to generate KB articles from tickets using AI.
This allows you an easy way to document knowledge in the organization and share it will both technicians and end-users.
The feature works best when documenting a "resolution" on the ticket (our AI model will better understand the neccessary steps for resolution out of the ticket context).
Down the line, the Knowledge base will be connected to our AI suggestions and will be used to feed your private Atera instance with your unique organizational knowledge, so this could be a great point to start documenting.
To read more about the feature feel free to check this support article: https://support.atera.com/hc/en-us/articles/12955402321564-Ticket-resolutions#CreateanAI-generatedknowledgebasearticle
We hope you enjoy this new addition!
Yakov
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Add last reboot time as threshold
Add threshold for last reboot time so we can filter wich clients got high uptime.
642 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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BitLocker reporting
Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off
588 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report.
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Atera Agent Silent Installer
Silent agent installer! [It was fine before, but since the last update we have to acknowledge a privacy message]
477 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Notification on Ticket Assignment
When a technician assigns a ticket to another tech, it would be useful to send a notification that a ticket has been assigned to them. We are struggling with finding a straightforward solution when time-sensitive tickets need to be responded to by another tech quickly because of a lack of notification options.
84 votesHey,
This is possible via Atera's ticket automation rules using the "Ticket assignment changed" trigger and the "Send email to technician action", allowing you to send an email to a technician upon assignment.
For more on ticket automation rules please see this KB: https://support.atera.com/hc/en-us/articles/360018434920-Ticket-automation-rules
Hope this helps!
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Windows 11 patching
Windows 11 patching
110 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see our KB for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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"Restart pending" visible
Have a “Restart pending” if needed visible on the device page in the customer section as well.
79 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Multiple Ticket-Tabs within Atera
It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.
7 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Patch management Policy - add prompt user to reboot
Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working
Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device
370 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the Windows Updates restarts options here: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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IT Asset Management
It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.
We'd need below asset management features
- Setting custom field per device type
- Allocation devices to new employees
- Monitoring and submission of assets at the time of employee exit
- Managing the stock of IT assets
- Adding a Location Field and an Asset ID fieldIf then these fields can be used in the Device views then it…
859 votesWe're excited to share that Asset management has been successfully implemented in Atera! Thank you for your votes, your vote has been instrumental in making this happen.
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SSO for the Customer Portal
Hi,
As an MSP, customers are turned off from the absence of SSO to the customer portal. We need an integrated SSO solution to Google and AzureAD for the customer portal.
15 votesHey all,
I am happy to announce we have introduced the possibility to log in via SSO to the customer portal.
We support a single application connection, for both AzureAD applications and SAML-based IdPs.
The feature is currently available for both our Enterprise & SuperPower customers.
If you'd like to read more, please follow this KB.
If you'd like to inquire about the SuperPower package, please reach out to your account manager or contact our customer success team (success@atera.com).
Thank you,
Yakov
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Form temapltes ticket automation rules
Add the option in the ticket automation rules to auto assign a ticket template to New Ticket created.
2 votesHey,
Happy to let you know you can now create ticket automation rules with conditions and actions based on Form templates.
Feel free to read more about Atera's ticket automation rules here: https://support.atera.com/hc/en-us/articles/360018434920-Ticket-automation-rules
We hope you enjoy this new improvement and thank you for suggesting it!
Yakov
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