263 results found
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Supporting a private custom software repository
Chocolatey and Homebrew have over 5000 apps, and pushing in new apps is also easy.
However, we heard that some of you would like their own software package repository and install software only from there.
Tell us what you think1,197 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base article for more information: https://support.atera.com/hc/en-us/articles/8883471350556-Private-software-repository
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Linux agent
The ability to install Agents on Linux devices and start to support and monitoring them
949 votesWe’re excited to announce the availability of the Atera Linux agent allowing you to manage Linux-powered devices.
The new Linux agent allows you to:
- View device health information and get alerted on CPU, memory, and disk utilization
- Set alerts by using a pre-set Threshold Profile or by creating your own
- Access the terminal and remotely send commands to your Linux-powered devices
- Get notified when a device goes offline
- Monitor agents through the mobile app
- Remote-in with AnyDesk (coming soon)
- Deploy scripts to optimize your workflows (coming soon)
You can learn more about installing the agent and its complete list of capabilities in this article.
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IT Asset Management
It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.
We'd need below asset management features
- Setting custom field per device type
- Allocation devices to new employees
- Monitoring and submission of assets at the time of employee exit
- Managing the stock of IT assets
- Adding a Location Field and an Asset ID fieldIf then these fields can be used in the Device views then it…
859 votesWe're excited to share that Asset management has been successfully implemented in Atera! Thank you for your votes, your vote has been instrumental in making this happen.
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Major Flaw - tickets get permanently deleted if a contact is deleted
This is a major flaw. We have no idea how many tickets we have lost because of this.
Tickets should be linked to the customer not the contact.
Contacts can be employees who might get fired, quit or come back.
If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.
And there should be a way to show deleted contacts incase the employee comes back.701 votesHey all,
I am happy to let you know we've added the option to deactivate contacts without deleting their tickets!
Once you deactivate/archive an end-user, their tickets will remain in the system, but you will see an indication on both their tickets and the end-user page that they are archived.
You will not be able to open new tickets on their behalf as long as they are deactivated, and of course you can always activate them back.
You can read more about the feature in this KB: https://support.atera.com/hc/en-us/articles/9357206583580-Manage-users#Deactivateuser
We hope you enjoy this new addition to Atera and as always, thank you for voting on ideas and shaping the product to be better and better with each new release.
Yakov
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View multiple screens on Splashtop at the same time.
Allow the Splashtop version with Atera to view multiple screens on at the same time.
676 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information about Splashtop Premium: https://support.atera.com/hc/en-us/articles/115001957308-Splashtop-remote-access#SplashtopPremium
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Add last reboot time as threshold
Add threshold for last reboot time so we can filter wich clients got high uptime.
642 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Eset Integration
An integration with Eset, a global leader in cyber-security.
Let us know what do you think about it.601 votesWe’re excited to announce that the ESET PROTECT platform and its solution tiers are officially accessible from the Atera App Center! You’ll now be able to activate, provision, and deploy ESET’s products directly from the Atera platform.
The ESET PROTECT platform provides endpoint & server security, endpoint detection & response, advanced sandboxing, Microsoft 365 app protection, full disk encryption, and more — enabling a comprehensive security package.
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BitLocker reporting
Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off
588 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report.
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Schedule Agent Reboot \ Shutdown \ Loggoff
Schedule a one time reboot, shutdown or logoff.
At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.
585 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more in our knowledge base: https://support.atera.com/hc/en-us/articles/215284908-Log-out-restart-and-shut-down-devices#Scheduleshutdownactions
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SSO for the users portal
Integration to allow for SSO.
551 votesHey all,
I am happy to announce we have introduced the possibility to log in via SSO to the service portal.
We support a single application connection, for both AzureAD applications and SAML-based IdPs.
The feature is currently available for our Enterprise customers using our IT department product. Down the line, we hope to introduce the SSO feature to our MSP customers as well.
If you'd like to read more, please follow this KB.
If you'd like to inquire about the Enterprise package, please reach out to your account manager or contact our customer success team (success@atera.com).
Thank you,
Yakov
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Atera Agent Silent Installer
Silent agent installer! [It was fine before, but since the last update we have to acknowledge a privacy message]
477 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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hardware inventory report
ability to create a report for all the hardware per client.
468 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Improved Device Dashboard
This is totally open ended. What features and functionalities should we add here?
442 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Network Discovery: Workgroup scanning
In addition to retrieve any device assigned to AD inside a given domain\s, a workgroup scan may be added.
Do you think it's essential or redundant? Does the majority of your customers are using DC inside a secured domain\s?
Please provide examples and use cases
428 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Read more:
https://support.atera.com/hc/en-us/articles/360031190514-Network-Discovery-We appreciate and rely on your amazing ideas and suggestions! So please keep them coming!
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Active Directory integration for new users
Active Directory integration for new users
405 votesHey,
Atera holds an integration with AzureAD (Entra ID), the integration maps sites/departments to Atera.
The integration syncs licensed users, and has the option to import selected security groups.
On the Enterprise/SuperPower plan, the integration is ongoing.
You can read more about it here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Thank you
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Native Mobile App
Brand new native mobile app that will support the following:
1. Push notification for chat messages, alerts and other notifications
2. Technician GPS tracking
3. Scheduler (Shifts, holidays, sick leave etc.)
4. Task management
5. Remote connections including ScreenConnect, TeamViewer and Splashtop402 votes -
Customizable Reports
The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…
390 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Patch management Policy - add prompt user to reboot
Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working
Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device
370 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the Windows Updates restarts options here: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Network Discovery: Scheduled scans
The ability to schedule discovery scans on an given interval basis (Every day, week, month etc).
Do you think it's a must have feature? Nice to have one?
Please add your specific use case.
323 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about "scheduled scans" and additional security scanning capabilities here:
https://support.atera.com/hc/en-us/articles/4755735768860#SetSecurityScan
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Script library
Adding useful, Atera built-in scripts, as well as a community script repository.
317 votes
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