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233 results found

  1. Supporting a private custom software repository

    Chocolatey and Homebrew have over 5000 apps, and pushing in new apps is also easy.
    However, we heard that some of you would like their own software package repository and install software only from there.
    Tell us what you think

    1,197 votes

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    40 comments  ·  IT Automation and Patch Management  ·  Admin →
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  2. Linux agent

    The ability to install Agents on Linux devices and start to support and monitoring them

    949 votes

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    34 comments  ·  Agent  ·  Admin →
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    Released  ·  Dor N. responded

    We’re excited to announce the availability of the Atera Linux agent allowing you to manage Linux-powered devices.


    The new Linux agent allows you to:

    • View device health information and get alerted on CPU, memory, and disk utilization
    • Set alerts by using a pre-set Threshold Profile or by creating your own
    • Access the terminal and remotely send commands to your Linux-powered devices
    • Get notified when a device goes offline
    • Monitor agents through the mobile app
    • Remote-in with AnyDesk (coming soon)
    • Deploy scripts to optimize your workflows (coming soon)


    You can learn more about installing the agent and its complete list of capabilities in this article.

  3. IT Asset Management

    It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.

    We'd need below asset management features
    - Setting custom field per device type
    - Allocation devices to new employees
    - Monitoring and submission of assets at the time of employee exit
    - Managing the stock of IT assets
    - Adding a Location Field and an Asset ID field

    If then these fields can be used in the Device views then it…

    860 votes

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    25 comments  ·  Admin & Core  ·  Admin →
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  4. Major Flaw - tickets get permanently deleted if a contact is deleted

    This is a major flaw. We have no idea how many tickets we have lost because of this.
    Tickets should be linked to the customer not the contact.
    Contacts can be employees who might get fired, quit or come back.
    If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.

    And there should be a way to show deleted contacts incase the employee comes back.

    679 votes

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    17 comments  ·  Tickets  ·  Admin →
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    Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    I am happy to let you know we've added the option to deactivate contacts without deleting their tickets!


    Once you deactivate/archive an end-user, their tickets will remain in the system, but you will see an indication on both their tickets and the end-user page that they are archived.

    You will not be able to open new tickets on their behalf as long as they are deactivated, and of course you can always activate them back.


    You can read more about the feature in this KB: https://support.atera.com/hc/en-us/articles/9357206583580-Manage-users#Deactivateuser 


    We hope you enjoy this new addition to Atera and as always, thank you for voting on ideas and shaping the product to be better and better with each new release.


    Yakov


  5. Eset Integration

    An integration with Eset, a global leader in cyber-security.
    Let us know what do you think about it.

    601 votes

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    33 comments  ·  3rd Party Integrations  ·  Admin →
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    Released  ·  AdminRoy (RoyB, Atera) responded

    We’re excited to announce that the ESET PROTECT platform and its solution tiers are officially accessible from the Atera App Center! You’ll now be able to activate, provision, and deploy ESET’s products directly from the Atera platform.


    The ESET PROTECT platform provides endpoint & server security, endpoint detection & response, advanced sandboxing, Microsoft 365 app protection, full disk encryption, and more — enabling a comprehensive security package.

  6. BitLocker reporting

    Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off

    588 votes

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    11 comments  ·  Reports  ·  Admin →
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    Released  ·  AdminProduct Team (Product Team, Atera) responded

    Thanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report. 

  7. Schedule Agent Reboot \ Shutdown \ Loggoff

    Schedule a one time reboot, shutdown or logoff.

    At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.

    585 votes

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    17 comments  ·  Agent  ·  Admin →
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  8. SSO for the users portal

    Integration to allow for SSO.

    551 votes

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    37 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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    Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all, 


    I am happy to announce we have introduced the possibility to log in via SSO to the service portal.

    We support a single application connection, for both AzureAD applications and SAML-based IdPs.

    The feature is currently available for our Enterprise customers using our IT department product. Down the line, we hope to introduce the SSO feature to our MSP customers as well.


    If you'd like to read more, please follow this KB.

    If you'd like to inquire about the Enterprise package, please reach out to your account manager or contact our customer success team (success@atera.com).


    Thank you,

    Yakov

  9. Atera Agent Silent Installer

    Silent agent installer! [It was fine before, but since the last update we have to acknowledge a privacy message]

    477 votes

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    12 comments  ·  Agent  ·  Admin →
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  10. hardware inventory report

    ability to create a report for all the hardware per client.

    468 votes

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    7 comments  ·  Reports  ·  Admin →
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  11. Improved Device Dashboard

    This is totally open ended. What features and functionalities should we add here?

    442 votes

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    40 comments  ·  Dashboard  ·  Admin →
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  12. Network Discovery: Workgroup scanning

    In addition to retrieve any device assigned to AD inside a given domain\s, a workgroup scan may be added.

    Do you think it's essential or redundant? Does the majority of your customers are using DC inside a secured domain\s?

    Please provide examples and use cases

    428 votes

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    16 comments  ·  Network Discovery  ·  Admin →
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  13. Native Mobile App

    Brand new native mobile app that will support the following:
    1. Push notification for chat messages, alerts and other notifications
    2. Technician GPS tracking
    3. Scheduler (Shifts, holidays, sick leave etc.)
    4. Task management
    5. Remote connections including ScreenConnect, TeamViewer and Splashtop

    402 votes

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    Released  ·  0 comments  ·  Mobile App  ·  Admin →
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  14. Customizable Reports

    The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…

    390 votes

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    15 comments  ·  Reports  ·  Admin →
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  15. Patch management Policy - add prompt user to reboot

    Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working

    Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device

    370 votes

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    12 comments  ·  IT Automation and Patch Management  ·  Admin →
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  16. Network Discovery: Scheduled scans

    The ability to schedule discovery scans on an given interval basis (Every day, week, month etc).

    Do you think it's a must have feature? Nice to have one?

    Please add your specific use case.

    323 votes

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    4 comments  ·  Network Discovery  ·  Admin →
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  17. Script library

    Adding useful, Atera built-in scripts, as well as a community script repository.

    317 votes

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    Released  ·  0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  18. Offline Software Inventory

    For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

    If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

    311 votes

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    8 comments  ·  Devices  ·  Admin →
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    Released  ·  Dor N. responded

    Cached software inventory is Live! 

    Thanks to your feedback Atera is now better than before.

    You can now see the cached version of the software inventory for 'offline' devices! Learn more

  19. Agent Dashboard: Adding HDD & SSD Information

    Per each device in the report there should be shown the following details:

    HDD

    1. Manufacturer

    2. Model

    3. Media type (e.g Fixed hard disk media)

    4. Serial number

    5. Interface (e.g ATA, SCSI, SATA etc.)

    6. Size (in GB) - Exists

    7. Bytes per sector

    8. Partitions

    9. S.M.A.R.T errors

    SDD

    1. Manufacturer

    2. Model

    3. Media type (e.g Fixed hard disk media)

    4. Serial number

    5. Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)

    6. Size (in GB)

    7. Partitions

    8. S.M.A.R.T errors

    9. Lifetime value (%)

    268 votes

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    Released  ·  0 comments  ·  Agent  ·  Admin →
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  20. Option to NOT send an email to client when opening a ticket

    Ability to open a ticket and NOT send an email to that customer.
    Or ability to add contacts to the same email address and send the ticket email to that email address.

    252 votes

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    6 comments  ·  Tickets  ·  Admin →
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    Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey everybody,


    The ability to open tickets without sending an email to clients actually exists in the system and depends on the automation rules you have set. 

    We made a short video to help you achieve this: https://www.youtube.com/watch?v=zthRPdv9E-4 

    In general - Atera will not email the end-user when you or they open a ticket unless you have an automation rule set up.

    If you'd like, you can also make this setting more granular by creating customization around "silent tickets", please see this KB in order to achieve that: https://support.atera.com/hc/en-us/articles/234995088-Create-a-Silent-Ticket-

    Please note the attached video above also covers that.


    Last, if you'd like to email someone else/ change the requestor, you may change them by clicking the little pencil next to the requestor's name. 


    Hope this helps, but please feel free to contact our support team via email/ live chat if you'd like more assistance.


    All the best,

    Yakov

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