View multiple screens on Splashtop at the same time.
Allow the Splashtop version with Atera to view multiple screens on at the same time.
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Kevin Court commented
This is very frustrating! Please add this. Remote PC does this.
Robert Mathias commented
Many of our office based clients "discovered" the benefits of multiple screens on their desks and were successfully using MS Remote Desktop when remoting in during the pandemic. For security reasons we've been forcing them to use Splashtop and they are very unhappy they can't view multiple screens simultaneously with Atera/Splashtop. I enquired, but as others have mentioned Business Splashtop won't integrate with Atera..... yet!
Wow nearly a year later and this problem still exists.
As a new customer this is one of the most annoying things coming from a stand alone remote system like teamviewer into an all in one rmm like atera. Feels like I've gone backwards 20 years.
Please implement this basic functionality asap.
David Lafferty commented
We need this Multiple Monitor Support Natively to Splashtop as it’s a is necessity, Im new to Atera and come to find out that the Atera Version of Splashtop is not available, hence now as a MSP in the Clients perspective I’m look bad. Now I have to find another Remote Desktop Solution as the MSP we are paying the price for not having the feature available to us. I had to contact Splashtop Support and to find out that they have Splashtop for Business, and it supports that feature. Now its cumbersome to configure and to the clines perspective it difficult to deal with. We need this fast PLEASE!! I don’t understand why this is not an option with the WORK AT HOME module and charging 5.00 per user where the user cannot us multi monitor support. This should already have been here.
kingreg kingreg commented
I just put this same request under User Interface. Atera needs to step up on this one. It would greatly simplify support tasks in a world where multiple monitors are the norm and not an exception.
Lee Mayzes commented
Atera just needs to pay the fee's for the better version. Atera support said it was a limitation of Splashtop but its actually Atera not paying for the premium version.
Billy W commented
considering screenconnect(conectwise) has done this for years it does seem an odd omission.
it can make you look a bit stupid constantly having to flick between screen
Tom Schulze commented
This is an important feature for me as a remote admin to be able to work on multiple monitors without having to rotate through them.
David Donohue commented
This is very important to my clients.
Dawn Gwinn commented
I know that Splashtop has the ability to do a dual monitor viewer.
Keith Boddy commented
Bump for this as well. A Tiered pricing model would work for me as well!
hauge james commented
The other commenter is right. I would even bet if you put that in as an option for the higher priced Power Account or even made it a $10 per month per user fee instead of a $5 per month to have that option, I bet a bunch of people would do it. I know i would. I'm currently looking for a solution for a client that'll do exactly this and can't use atera remote work because it doesn't work for multi-monitors...
Hi, I spoke to Splashtop and they said that the only reason simultaneous multi monitor support wasn't included is that Atera doesn't want to pay for it. they said that they quoted Atera and you guys don't want to buy it. There is nothing for you to develop, just pay splashtop.