Settings and activity

46 results found

1. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter D shared this idea  ·  Oct 10, 2022

2. Ability to see a ticket in an e-mail

   6 votes

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   Under Review  ·  0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

3. Ability to email a technician when a ticket is about to breach SLA

   15 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

4. Add 'last technician note' as a snippet for email templates

   26 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

5. Technician email alerts from internal notes

   23 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

6. Possibility of having same email address for 2 contacts

   10 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

7. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Peter D supported this idea  ·  Oct 10, 2022

8. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Peter D supported this idea  ·  Oct 10, 2022

9. Option to Remove Seconds

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Peter D supported this idea  ·  Oct 10, 2022

10. Public Notes in ticket - don't send email

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

11. Multiple contacts for a single ticket

    21 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

12. Plain Text Support

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

13. Automatically close tickets upon resolved alerts

    78 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey,

    
    

    We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

    
    

    If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

    
    

    Thank you,

    Yakov

    Peter D supported this idea  ·  Oct 10, 2022

14. White Label custmer facing ticket schedule

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

15. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

16. Ticket Rounding - 5 minutes | 10 minutes

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

17. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

    
    

    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

    
    

    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call
    

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

    
    

    All the best,

    Yakov

    Peter D supported this idea  ·  Oct 10, 2022

18. firefox compability

    2 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

19. Atera technical support via phone

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

20. Option to turn off / hide unwanted/unused features

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022