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46 results found

  1. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D shared this idea  · 

  2. Ability to see a ticket in an e-mail

    6 votes

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    Under Review  ·  0 comments  ·  Ideas and Feedback  ·  Admin →
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    Peter D supported this idea  · 

  3. Ability to email a technician when a ticket is about to breach SLA

    14 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Peter D supported this idea  · 

  4. Add 'last technician note' as a snippet for email templates

    24 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  5. Technician email alerts from internal notes

    23 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Peter D supported this idea  · 

  6. Possibility of having same email address for 2 contacts

    10 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Peter D supported this idea  · 

  7. Ability to split out email into a new ticket

    34 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Peter D supported this idea  · 

  8. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Peter D supported this idea  · 

  9. Option to Remove Seconds

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Peter D supported this idea  · 

  10. Public Notes in ticket - don't send email

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  11. Multiple contacts for a single ticket

    18 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  12. Plain Text Support

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  13. Automatically close tickets upon resolved alerts

    71 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  14. White Label custmer facing ticket schedule

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  15. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  16. Ticket Rounding - 5 minutes | 10 minutes

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter D supported this idea  · 

  17. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Peter D supported this idea  · 

  18. firefox compability

    2 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Peter D supported this idea  · 

  19. Atera technical support via phone

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Peter D supported this idea  · 

  20. Option to turn off / hide unwanted/unused features

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Peter D supported this idea  · 
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