Settings and activity

46 results found

1. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter D shared this idea  ·  Oct 10, 2022

2. Ability to see a ticket in an e-mail

   6 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

3. Ability to email a technician when a ticket is about to breach SLA

   15 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

4. Add 'last technician note' as a snippet for email templates

   26 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

5. Technician email alerts from internal notes

   23 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

6. Possibility of having same email address for 2 contacts

   10 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

7. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

8. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

9. Option to Remove Seconds

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter D supported this idea  ·  Oct 10, 2022

10. Public Notes in ticket - don't send email

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

11. Multiple contacts for a single ticket

    21 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

12. Plain Text Support

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

13. Automatically close tickets upon resolved alerts

    78 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

14. White Label custmer facing ticket schedule

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

15. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

16. Ticket Rounding - 5 minutes | 10 minutes

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

17. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

18. firefox compability

    2 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

19. Atera technical support via phone

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022

20. Option to turn off / hide unwanted/unused features

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Peter D supported this idea  ·  Oct 10, 2022