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Ideas and Feedback: IT Automation and Patch Management

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- Ideas and Feedback 5,021 ideas

Ability to email a technician when a ticket is about to breach SLA

Ability to email a technician when a ticket is about to breach SLA

15 votes

Jesse Alvarado shared this idea · Oct 28, 2021 · Report… · Admin →

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Lawrence Yau commented · August 2, 2022 10:59 PM · Report

And then reminders after SLA has been breached to remind the tech that the ticket is outstanding would be great too

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