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Ability to email a technician when a ticket is about to breach SLA

Ability to email a technician when a ticket is about to breach SLA

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Jesse Alvarado shared this idea  ·   ·  Report…  ·  Admin →
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  • Lawrence Yau commented  ·   ·  Report

    And then reminders after SLA has been breached to remind the tech that the ticket is outstanding would be great too