Skip to content

← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: IT Automation and Patch Management

CATEGORIES
All ideas
My feedback
3rd Party Integrations 359 ideas
Acronis 16 ideas
Admin & Core 203 ideas
Agent 341 ideas
Alerts 276 ideas
Asset management 10 ideas
Billing 162 ideas
Bitdefender 16 ideas
Change management 1 idea
Customer Portal & Knowledge Base 132 ideas
Customers 224 ideas
Dashboard 144 ideas
Devices 410 ideas
Helpdesk Agent 81 ideas
IT Automation and Patch Management 384 ideas
ITSM 2 ideas
Mobile App 65 ideas
Network Discovery 74 ideas
PSA Tools 46 ideas
Reports 365 ideas
Roles and Permissions 58 ideas
Security 74 ideas
Tickets 778 ideas
User Interface 207 ideas
Webroot 12 ideas
Work From Home 50 ideas

Searching…

No results.
Clear search results

- Ideas and Feedback 5,016 ideas

Ability to email a technician when a ticket is about to breach SLA

Ability to email a technician when a ticket is about to breach SLA

15 votes

Jesse Alvarado shared this idea · Oct 28, 2021 · Report… · Admin →

An error occurred while saving the comment

Lawrence Yau commented · August 2, 2022 10:59 PM · Report

And then reminders after SLA has been breached to remind the tech that the ticket is outstanding would be great too

Submitting...