Settings and activity

56 results found

1. knowledge Base Organization per customer

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Markus Mohr supported this idea  ·  February 14, 2024

2. View multiple screens on Splashtop at the same time.

   634 votes

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   33 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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   Markus Mohr commented  ·  November 29, 2023  ·  Edit…  ·  Delete…

   please bring it. think the problem that 2 people can connect at the same time is also a version problem…

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   Markus Mohr supported this idea  ·  November 29, 2023

3. Mobile App Improvements

   679 votes

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   Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Markus Mohr commented  ·  November 29, 2023  ·  Edit…  ·  Delete…

   any updates here? the app is really not the best

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   Markus Mohr supported this idea  ·  February 02, 2022

4. Atera Dark Mode

   1,625 votes

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   Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  November 29, 2023

5. Improved Customized Dashboard

   1,509 votes

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   Under Review  ·  48 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  November 29, 2023

6. increase the number of articles shown on preview for each section from 5 to 10.

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  November 29, 2023

7. Knowledge Base Sub Sections

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  November 29, 2023

8. Annouments Board in Customer Portal

   26 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Mohr supported this idea  ·  November 29, 2023

9. Customer Portal New Password Prompt

   21 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Mohr supported this idea  ·  November 29, 2023

10. Knowledge Base Customization

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

11. Restore previous version of KB

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

12. Manage Portal Password Complexity or MFA

    11 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

13. Password access in the portal

    40 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Markus Mohr supported this idea  ·  November 29, 2023

14. White Label service desk URL

    41 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Markus Mohr supported this idea  ·  November 29, 2023

15. Knowledge base overhaul + Numbering and sequence

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

16. Atera Customer Portal Wordpress Plugin

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

17. Customer portal contact password stored in insecure manner

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

18. Ability to change the wording in the customer portal

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

19. Ability to view KB attachments.

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023

20. Search inside knowledge base on category

    15 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  November 29, 2023