Settings and activity

54 results found

1. knowledge Base Organization per customer

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Markus Mohr supported this idea  ·  Feb 14, 2024

2. Mobile App Improvements

   714 votes

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   Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Markus Mohr commented  ·  Nov 29, 2023  ·  Edit…  ·  Delete…

   any updates here? the app is really not the best

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   Markus Mohr supported this idea  ·  Feb 2, 2022

3. Atera Dark Mode

   1,688 votes

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   Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  Nov 29, 2023

4. Improved Customized Dashboard

   1,543 votes

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   Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  Nov 29, 2023

5. increase the number of articles shown on preview for each section from 5 to 10.

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  Nov 29, 2023

6. Knowledge Base Sub Sections

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  Nov 29, 2023

7. Annouments Board in Customer Portal

   28 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Mohr supported this idea  ·  Nov 29, 2023

8. Customer Portal New Password Prompt

   21 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Mohr supported this idea  ·  Nov 29, 2023

9. Knowledge Base Customization

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Markus Mohr supported this idea  ·  Nov 29, 2023

10. Restore previous version of KB

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

11. Manage Portal Password Complexity or MFA

    11 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

12. Password access in the portal

    41 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Markus Mohr supported this idea  ·  Nov 29, 2023

13. White Label service desk URL

    41 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Markus Mohr supported this idea  ·  Nov 29, 2023

14. Knowledge base overhaul + Numbering and sequence

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

15. Atera Customer Portal Wordpress Plugin

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

16. Customer portal contact password stored in insecure manner

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

17. Ability to change the wording in the customer portal

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

18. Ability to view KB attachments.

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

19. Search inside knowledge base on category

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023

20. Add a support contact number in the Customer Portal

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Markus Mohr supported this idea  ·  Nov 29, 2023