Knowledge Base Customization
Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.
I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.
Taylor Anderson
shared this idea
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Jeroen Van den Boogaart
commented
We regularly collaborate with clients who have their own in-house IT administrators. In these cases, we create dedicated user accounts so they can access only their own customer data within our environment. However, we have noticed that these users currently have full visibility of our entire knowledge base, including internal documentation.
To support secure collaboration, it would be highly beneficial to have more granular permission controls within the knowledge base. Ideally, this would allow:
Restricting access to the knowledge base on a per-user or per-role basis
Limiting visibility to specific folders or articles
Marking certain knowledge base sections as internal-only
This functionality would enable us to collaborate more effectively with external IT administrators while ensuring that internal documentation remains protected. We believe this would not only benefit our organization but also other MSPs working with co-managed IT environments.