314 results found
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Macos Sonoma
Support for Sonoma is in urgent need!
2 votes -
Auto-assign Agent to a contact
Use AI to auto assign a device to a contact based on the usage. I think auto-assign might be bit aggressive at time, but it will be good if there is a landing page which will show tentative contact for each device and Admin can just use confirm all to assign devices to contacts.
Devices are rotated during onboarding or office shuffle. Its pointless to manually change when Atera can use user login info to determine the user for the device.
8 votes -
agent deployment
Have a way to customize parameters for Agent deployment. With Splashtop company's package deployment, you can customize many things when building the deployment package. But when using Atera to so the same, it builds a basic package and you cannot customize anything about it. Specifically we are looking to deploy the Atera agent but have the Splashtop settings for Enable Direct Connection be turned OFF, instead of the default of ON... Any help with this would be appreciated.
2 votes -
registry
Need Accesst to Registry Current User. Can you enable this in a future release. Currently that Tree and subtree is not available in your agent. Every other key is. Very surpised that it is not available as every other RMM I have used we can get to it.
5 votes -
Notifications for Alerts
The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.
Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.
Thanks
2 votes -
Atera Agent Version
Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.
A system report for this would also be helpful, but is not as essential.
This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
We…1 vote -
Change monitoring agent in bulk
I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
Thanks.1 vote -
Assign Device Search
When assigning an agent to a contact, it would be nice to be able to start typing the agent in to help find it. It would stop the endless scrolling of all the scattered agents allocated to a company.
1 vote -
Mac OS Diskspace improve reporting
Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.
Atera Agent should be able to differentiate this data type to more accurately report available disk space.
1 vote -
Linux
Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.
1 vote -
It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
API Connector agent/device information (IT Automation Profile)
The ability for the api/v3/agents API call to retrieve what agent/devices IT Automation Profile is currently applied.
2 votes -
Support for Linux Monitoring Agent - For Linux Based Servers to monitor other devices
Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.
1 vote -
View "Date Modified" for File Transfer Window
I would be helpful to view the date modified for files on endpoints using the file transfer feature.
2 votes -
Generic or branded agent name
Agent should be generic name or allow branding
White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.
Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.
Branding…
14 votes -
Enhancing Remote Access Management: Integrating Atera Agent for HTML-based Device Control
The ability to remotely access devices such as ILOs, Switches, Copiers, etc., directly from the console via the Atera agent would be greatly appreciated. This feature would enable more efficient and simplified management of these devices, thereby providing a smoother and more productive user experience.
1 vote -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
13 votes -
agent name update
When a monitored device changes name, reflect the change also to the agent name.
2 votes -
Agent Status
Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.
If agent is online:
- user is logged in and active (actively working)
- user is logged in and inactive (idle)
- user is not logged in15 votes -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes
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