Ideas and Feedback

Ideas and Feedback

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  1. The ability to monitor mobile devices and tablets.
    Please let us know what features you would like to see!

    1,141 votes

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    Under Review  ·  40 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Updating the dashboard to be fully customizable and tailored to individual preferences.

    882 votes

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    Under Review  ·  31 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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  3. What would your perfect Office 365 integration look like?
    Let us know what do you think about it.

    754 votes

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    Under Review  ·  35 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?

    622 votes

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    Under Review  ·  12 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  5. We'll scan any given network and asses the security focus on:

    1. Installed Antivirus

      1. AV 1 (version, last scan)
      2. ...........
      3. AV n (version, last scan)
    2. Anti Spyware

    3. Firewall

    4. Open ports (both workstations/servers and SNMP devices)

    What would you like to see in addition?

    578 votes

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    Under Review  ·  13 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  6. How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

    546 votes

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    Under Review  ·  51 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  7. A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
    (and conserve battery)

    507 votes

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    Under Review  ·  41 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  8. An integration with Eset, a global leader in cyber-security.
    Let us know what do you think about it.

    484 votes

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    Under Review  ·  22 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

    453 votes

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    Under Review  ·  3 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  10. An integration with Sophos, a global leader in cyber-security

    409 votes

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    Under Review  ·  12 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    297 votes

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    28 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

    250 votes

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    Under Review  ·  0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  13. ability to create a report for all the hardware per client.

    243 votes

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    6 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    239 votes

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    Under Review  ·  33 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  15. There's sometimes a need to restart servers out of hours. Would be good to schedule a restart out of hours without having to setup a one-time IT Automation profile. That is, on the restart option, have a box to select a date/time to do the restart (or now).

    211 votes

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    6 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

    210 votes

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    Under Review  ·  26 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  17. What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    186 votes

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    Under Review  ·  3 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    180 votes

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    Under Review  ·  11 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    177 votes

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    14 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    172 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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