Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information
Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.
Hi,
We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Gaston
commented
I posted this long time ago:
https://community.atera.com/discussion/comment/4243#Comment_4243
I think this option is CRITICAL in today's world. It is critical to be able to refresh software inventory on the fly since we are constantly updating programs. e noticed that software inventory updates every 8-10 hours, but we do push software updates from time to time and the only way to see if those updates were pushed successfully is to manually go into each device and force the refresh.
The Software Inventory report seems to grab the data from the most recent update and it doesn't update the devices on-the-fly.
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Bronson Smith
commented
Subject: Feature Request – Global / Bulk “Software Inventory Refresh” for Online Devices > > As a customer managing many endpoints, I need a way to refresh the Software Inventory for all currently online devices in bulk, instead of opening each device, going to Live Manage → Software Inventory, and clicking Refresh individually. > > Ideal behavior: > - In the Devices view, allow selecting all Online devices and choosing an action like “Refresh Software Inventory” from the top action bar. > - The refresh can be queued and executed when each device next checks in / sends a heartbeat, so it’s resilient even if some go offline mid‑operation. > - Once completed, reports should reflect the updated software state across all targeted devices without requiring per-device manual intervention. > > Why this matters: > - I rely on software reports to verify that specific applications have been uninstalled across my tenant. > - Today, some machines still show software that should be removed simply because their Software Inventory hasn’t been manually refreshed, even though the devices are online. > - Manually forcing a refresh one device at a time is extremely time‑consuming and slows down bulk management work. > > A bulk / scheduled software inventory refresh tied to device check‑ins would significantly improve accuracy of reporting and reduce operational overhead for managing multiple devices.
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Mike Scheerer
commented
This is certainly a feature that should be available in Atera, individually refreshing software inventories for devices is not a suitable option.
IT Teams need to be able to ensure that a routing to uninstall a specific package from all devices has been completed without having to refresh each individual device or having to wait 24 hours for the agents to refresh the Software inventories.
If this function was at least available on Site level or by selecting devices in a batch that would be far better than what is currently available.
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Ryan Witts
commented
Option to bulk update all software installations on one or more devices. Currently you can only update software one by one per device. An option to "update all" on a selected device and an option to select a software let's say "Chrome" and "Update on all devices"... with options to select device type (server, workstation) and customer.
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OpenDoorTravis
commented
Finding a lot of these requestes all phrased a little differently but all asking for a way to bulk request software inventory updates. I'm trying to vote for all of them because it's crazy there isn't a way to do it.
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OpenDoorTravis
commented
I'm finding all the posts for bulk software inventory operations and updating them. It's so tedious to go agent to agent and run inventories so you know your reports are accurate for thsoe devices.
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OpenDoorTravis
commented
This is sorely lacking. There are multiple reports to view installed software, but no way to poke agents to ensure that data is accurate. Even if it were via a script or something, anything is better than the nothing we have now.
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Timothy Wehse
commented
Adding this function would be a big help to us in our regular, proactive work on behalf of our clients. Thanks!
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Chad Watson
commented
Super critical that we get a quicker representation of our software inventory while we are deploying software, reporting for compliance, and much more.
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Timothy S. Wilkey
commented
This functionality is critical when trying to meet compliance deadlines.
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Davis Clark
commented
Atera has a way to refresh software inventory on each device manually. However, it can be a little frustrating after running a script on several of computers because you have to refresh all Software Inventory on one* device at a time instead of all of them simultaneously. This would be very helpful when you trying to filter out what computers now have this software installed and how many more don't have the software installed.
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Brian Smith
commented
The platform is missing the option to update software inventory manually in bulk.
Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
For example after attempting to remove an application or list of applications from all devices and checking the results.
An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices page to go to another device to check. -
Geoffrey Bargerbos
commented
I think an option to manually run a 'software audit' or similar to fetch the info would be a good alternative.
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Daniel Laffien
commented
Yes, and show us a timestamp of the current inventory. So it is easy to guess if something went wrong or if the inventory is just outdated.