Settings and activity

15 results found

1. Include active ticket time entries in contract remaining hours before ticket resolution

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   0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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   Ryan Witts shared this idea  ·  Apr 26, 2026

2. Ability to bill time entries rather than entire ticket

   31 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Ryan Witts supported this idea  ·  Apr 26, 2026

3. Ability to be notified, Emailed when an agent is online.

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ryan Witts supported this idea  ·  Apr 26, 2026

4. Ability to mark devices as "Inactive"

   44 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Ryan Witts supported this idea  ·  Apr 26, 2026

5. Improve SNMP module (consolidated)

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   183 votes

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   59 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Ryan Witts supported this idea  ·  Apr 26, 2026

6. Request for Robust Agent Self-Upgrade Mechanism

   61 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ryan Witts supported this idea  ·  Apr 26, 2026

7. Dark Mode

   1,927 votes

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   123 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

   Ryan Witts supported this idea  ·  Apr 26, 2026

8. Need a report to tell me which devices for a customer are eligable for Windows 11

   433 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan Witts supported this idea  ·  Apr 26, 2026

9. Portal / Form Ticket Template - Improvements (consolidated)

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Ryan Witts supported this idea  ·  Feb 23, 2026

10. Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information

    74 votes

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    14 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652

    
    

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    Ryan Witts supported this idea  ·  Dec 23, 2025
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    Ryan Witts commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

    Option to bulk update all software installations on one or more devices. Currently you can only update software one by one per device. An option to "update all" on a selected device and an option to select a software let's say "Chrome" and "Update on all devices"... with options to select device type (server, workstation) and customer.

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11. Improve adding Manual Time Entries

    225 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Witts supported this idea  ·  Dec 18, 2025

12. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    816 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Ryan Witts supported this idea  ·  Dec 18, 2025

13. Less AI, more fixing existing issues?

    55 votes

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    8 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Ryan Witts supported this idea  ·  Dec 18, 2025

14. Custom Ticket Activity Status

    45 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Witts supported this idea  ·  Sep 3, 2025

15. Limit Customers from changing ticket status and types

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Witts supported this idea  ·  Sep 3, 2025