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30 results found

  1. Ticket queues / Technician groups

    Hello Atera Community,

    I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.

    Why Ticket Queues?

    Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.

    Assigning Tickets to Queues

    Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we…

    54 votes
    13 comments  ·  Tickets  ·  Admin →
    How important is this to you?
    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

  2. Splashtop connection banner

    The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data

    18 votes
    0 comments  ·  Security  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. link to a ticket on mobile opens the app rather than web page

    When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

    11 votes
    Planned  ·  0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  4. Splashtop SOS

    For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

    As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
    Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

    I'm pretty sure Atera can fulfill this dream ;-)

    https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

    218 votes
    9 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  5. Use Local Time Zone for Automation Profiles

    The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right…

    54 votes
    3 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  6. Executive Summery Report for Security Reports

    It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed

    45 votes
    Planned  ·  2 comments  ·  Network Discovery  ·  Admin →
    How important is this to you?

  7. Splashtop session recording

    Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.

    23 votes
    Planned  ·  1 comment  ·  Agent  ·  Admin →
    How important is this to you?

  8. Reboot required - know when we really need a reboot

    The new feature that shows that devices have a "reboot required" is good, but has some issues as implemented. Actually, it shows that a reboot is required reading a lot of registry entries, which are not critical. Only a few registry entries show when a reboot is really necessary. On the actual "Devices" view, we keep restarting our computers and they never get out of the "reboot required" status. When I check, some very old and unnecessary entries are still shown in the registry that cause this behavior.

    24 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  9. Customize Dashboard and Reports

    Customize Dashboard and Reports

    51 votes
    3 comments  ·  Reports  ·  Admin →
    How important is this to you?
    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  10. Select multiple devices from the Client->Devices->Folders

    Currently, when in the Client->Device->Folders the filtered view doesn't show the checkboxes to select specific device, or all of them to run automation, scripts etc... We should basically see the same view as in the main Devices when filtered.
    I know we can create specific views by customer and filter by folders but I think we should be able to select the devices in the Customer Folders as well

    14 votes
    2 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  11. We want use WINGET

    Is it possible that Atera also supports WINGET

    30 votes
    9 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  12. Integration with More AV

    Integration with more antivirus solutions, Eset for example.

    81 votes
    6 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  13. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    53 votes
    1 comment  ·  Acronis  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

  14. Acronis per seat

    Would like to see option for pricing per seat rather than per GB/m especially for local backup. It is hard to convince a client to use when costs are not consistent per month.

    25 votes
    Planned  ·  0 comments  ·  Acronis  ·  Admin →
    How important is this to you?

  15. Work from home user activity

    To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    86 votes
    2 comments  ·  Work From Home  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  16. Add More Payment Type

    I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    30 votes
    3 comments  ·  Billing  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  17. Deploy agent from network discovery

    Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

    123 votes
    4 comments  ·  Network Discovery  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ’

    ll update you

    once it

    ’

    s been implemented and released!

  18. Increase 3rd Party Patch Library Regardless of Install Source

    Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.

    10 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea!

    We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching

    If you have any additional requests, please drop them in the feature or reach out to the team.


    Thank you.

  19. Overall improvement of Patch Management

    This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    …

    326 votes
    Planned  ·  13 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  20. Add Bios date in Auditor Report - help create list of replacement PC

    In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    41 votes
    9 comments  ·  Reports  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

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