32 results found

1. Portal / Form Ticket Template - Improvements (consolidated)

   1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

   2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

   3. Core fields flexibiltiy -
      Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

   4. Default field value -
      Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

   5. Save prefilled templates -
      Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

   6. Click to move
      Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

   7. Show Fields
      Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

   1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

   2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

   42 votes

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   15 comments  ·  Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

2. link to a ticket on mobile opens the app rather than web page

   When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

   14 votes

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   Planned  ·  0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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3. Dynamic groups for Devices / Agents

   Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles (not limited to) to those devices.

   69 votes

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   12 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   Best regards,

   The Atera Team

   
   

4. API Key Manager / API Security / Expanding capabilities / OpenAPI compliance

   Ability to create and manage multiple API keys per account.
   Detailed API key management with read, write, and delete permissions.
   Restrict access by IP address.
   Set expiration dates for API keys to enforce temporary access.
   Updated, OpenAPI-compliant documentation for easier integration.

   Enhanced security and reduced risk of misuse.
   Flexible access control with multiple API keys for different integrations.
   Clear, modern, and standardized documentation for IT technicians..
   Easier management and auditing of API keys.

   125 votes

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   32 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   [For major features only–] You can also follow this in our Pubic Roadmap.

   Best regards,

   The Atera Team

   
   

5. Splashtop SOS

   For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

   As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
   Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

   I'm pretty sure Atera can fulfill this dream ;-)

   https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

   225 votes

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   9 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

6. Add API Calls for Assets

   Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.

   30 votes

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   1 comment  ·  Delete…  ·  Admin →
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   Planned  ·  Gil Givoni responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation, however this will require a longer duration than Q3 '25.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap - API endpoint - get asset.

   Best regards,

   The Atera Team

   
   

7. Executive Summery Report for Security Reports

   It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed

   46 votes

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   Planned  ·  2 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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8. Apply SNMP template on creation of device

   When creating an SNMP template you set the device type to e.g. "switch". Now you would like to add a SNMP device and apply the template. For that you have to manually add the template onto the device.

   It would be very helpful when the template would be applied to the SNMP device directly (if equal device types then apply template)

   Else I don't get why there is an option to choose "device type" when creating a SNMP template because you can enter a name and description as well.

   5 votes

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   1 comment  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   Best regards,

   The Atera Team

   
   

9. Customize Dashboard and Reports

   Customize Dashboard and Reports

   53 votes

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   3 comments  ·  Reports  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

   Hello,

   I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

   We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.

   Stay tuned for our Product Release notifications

10. Select multiple devices from the Client->Devices->Folders

    Currently, when in the Client->Device->Folders the filtered view doesn't show the checkboxes to select specific device, or all of them to run automation, scripts etc... We should basically see the same view as in the main Devices when filtered.
    I know we can create specific views by customer and filter by folders but I think we should be able to select the devices in the Customer Folders as well

    16 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

11. We want use WINGET

    Is it possible that Atera also supports WINGET

    30 votes

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    9 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

12. Multiple devices per contact

    Create contact and assign multiple devices to that contact

    146 votes

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    21 comments  ·  Devices  ·  Delete…  ·  Admin →
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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

13. Approval process workflows

    A major feature for any helpdesk is the ability to create workflows for ticket requests or changes. This can be automatic, so if this is requested, please email this user in contacts for approval, or the approver can be manually selected on the ticket/request ie software install, file share access or new equipment. IT facilitates and implements company/business decisions. Having an approval process would go a long way in helping a company meet ITIL framework requirements.

    58 votes

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    8 comments  ·  Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    Best regards,

    The Atera Team

14. Integration with More AV

    Integration with more antivirus solutions, Eset for example.

    83 votes

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    6 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    We plan to expand our AV integrations in the near future. Thanks for your feedback!

15. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    56 votes

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    2 comments  ·  Acronis  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

16. Acronis per seat

    Would like to see option for pricing per seat rather than per GB/m especially for local backup. It is hard to convince a client to use when costs are not consistent per month.

    26 votes

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    Planned  ·  0 comments  ·  Acronis  ·  Delete…  ·  Admin →
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17. Work from home user activity

    To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    90 votes

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    2 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

18. Add More Payment Type

    I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    30 votes

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    3 comments  ·  Billing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

19. Deploy agent from network discovery

    Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

    133 votes

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    4 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ’

    ll update you

    once it

    ’

    s been implemented and released!

20. Increase 3rd Party Patch Library Regardless of Install Source

    Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.

    10 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea!

    We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching

    If you have any additional requests, please drop them in the feature or reach out to the team.

    Thank you.