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31 results found

  1. Hello Atera Community,

    I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues.

    Why Ticket Queues?

    Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that each ticket reaches the right team swiftly. This could dramatically improve our response times and service quality.

    Assigning Tickets to Queues

    Imagine being able to route tickets to a specific queue with one click; just assign the queue just like you do contacts. However, make the queue a contact as well. So we…

    46 votes

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    13 comments  ·  Tickets  ·  Admin →
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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

  2. Add threshold for last reboot time so we can filter wich clients got high uptime.

    642 votes

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    7 comments  ·  Alerts  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

    As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
    Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

    I'm pretty sure Atera can fulfill this dream ;-)

    https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

    180 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  4. Have a “Restart pending” if needed visible on the device page in the customer section as well.

    79 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  5. Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .

    I would like the option to place a check mark to turn on Password protection.

    1,574 votes

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    28 comments  ·  Agent  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  6. Add custom fields on advanced reports

    36 votes

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    Planned  ·  2 comments  ·  Reports  ·  Admin →
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  7. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    667 votes

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    33 comments  ·  Agent  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  8. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    711 votes

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    Planned  ·  36 comments  ·  Mobile App  ·  Admin →
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  9. When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

    10 votes

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    Planned  ·  0 comments  ·  Mobile App  ·  Admin →
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  10. It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed

    42 votes

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  11. This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    317 votes

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  12. NinjaOne (formerly NinjaRMM) has a feature called Activity Stream which shows all of the relevant events for a device on the device page. It would be really great to have something similar in Atera.

    I'd like to be able to see a history of alerts, scripts run on the endpoint, date added, date retired, user login/logoff, reboots (or shutdown/start events), apps installed/updated, patches applied, and any other metrics relevant to RMM.

    87 votes

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    5 comments  ·  Devices  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  13. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    399 votes

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  14. Customize Dashboard and Reports

    47 votes

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    2 comments  ·  Reports  ·  Admin →
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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  15. Integration with more antivirus solutions, Eset for example.

    71 votes

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  16. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    208 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  17. Greatly improve search bar engine and search results to provide better experience throught the webapp

    285 votes

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    Planned  ·  16 comments  ·  Admin & Core  ·  Admin →
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  18. Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

    115 votes

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    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ll update you

    once it

    s been implemented and released!

  19. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    51 votes

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    1 comment  ·  Acronis  ·  Admin →
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    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

  20. To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    81 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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