29 results found

1. Veeam Backup Integration

   Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

   565 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   20 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Veeam integration is planned.

   Thank you for helping us improve Atera!

2. Overall improvement of Patch Management

   This needs an overhaul and the following additional features would be an improvement.

   Scheduled Device Scan for Updates

   After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

   After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

   Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

   Approve or Reject updates and set priority for security and critical updates based on the CVE.

   See status of patching without having to run a report on each customer. Under the customer there should be the option to see devices with failed, installed, pending updates etc. and color coded for ease of use.

   Updates for 3rd Party applications that have not been installed with chocolaty.

   These improvements i think would make a big difference to managing clients day to day without the need for full blown vulnerability scanning.

   Thanks

   This needs an overhaul and the following additional features would be an improvement.

   Scheduled Device Scan for Updates

   After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

   After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

   Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

   Approve or Reject updates and set priority for security and critical updates based on the CVE.

   … more

   344 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Planned  ·  13 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. "Work from Home" Simultaneous Dual-Monitor Support

   Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

   237 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   14 comments  ·  Work From Home  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

4. Splashtop SOS

   For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

   As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
   Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

   I'm pretty sure Atera can fulfill this dream ;-)

   https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

   226 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   9 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

5. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.

   194 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   31 comments  ·  Customers  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

6. Deploy agent from network discovery

   Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

   134 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The

   feature you requested is currently being

   considered for development. Please be patient

   as the process can take a while or even stall to

   make way for other features. We

   ’

   ll update you

   once it

   ’

   s been implemented and released!

7. Role management

   How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!

   132 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Planned  ·  30 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Adding Notes - Documentation

   Bigger space to add notes for proper documentation.

   98 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   4 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

9. Work from home user activity

   To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

   90 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Work From Home  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

10. Integration with More AV

    Integration with more antivirus solutions, Eset for example.

    85 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    6 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    We plan to expand our AV integrations in the near future. Thanks for your feedback!

11. Dynamic groups for Devices / Agents

    Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles (not limited to) to those devices.

    80 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    17 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    Best regards,

    The Atera Team

    
    

12. Request for Robust Agent Self-Upgrade Mechanism

    I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

    Current Problems
    When upgrading agents via:

    MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

    Triggers Error 2753 (corrupted installer state) or GPO conflicts.

    Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

    No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

    No built-in rollback: Failures leave devices in a broken state.

    Suggested Solutions: Agent Self-Upgrade Module!
    Embed a standalone updater within the agent (like Chrome/Firefox/NinjaONE auto-updates).
    Validate the new version before removing the old one.

    Fallback Mechanism: Retain the old agent if the new version fails to install.

    Silent Upgrades: Support seamless upgrades without GPO/MSI dependencies (e.g., HTTP-based binary patches).

    NIS2 Compliance: Broken agents = gaps in asset inventory (a compliance risk).
    IT Overhead: Manual fixes (like PowerShell cleanups) waste hours.
    User Impact: Failed upgrades disrupt workflows and erode trust.

    Example Scenario:

    Atera Support advised me to run:
    Get-WmiObject -Class Win32Product | Where-Object {$.Name -eq "AteraAgent"} | Remove-WmiObject
    followed by CURL reinstall. This is error-prone and unsustainable.

    Request
    Please prioritize a native, fault-tolerant upgrade system to replace the current fragile methods. Many competitors (e.g., NinjaRMM, Datto RMM) handle this elegantly.

    Thanks for considering!

    I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.

    Current Problems
    When upgrading agents via:

    MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).

    Triggers Error 2753 (corrupted installer state) or GPO conflicts.

    Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.

    No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).

    No built-in rollback: Failures leave devices in a broken… more

    74 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    7 comments  ·  Agent  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    
    

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    
    

    Best regards,

    The Atera Team

13. Patch Dashboard View

    Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.

    63 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Dashboard  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

14. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    57 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Acronis  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

15. Customize Dashboard and Reports

    Customize Dashboard and Reports

    55 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Reports  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.

    Stay tuned for our Product Release notifications

16. Executive Summery Report for Security Reports

    It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed

    47 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Planned  ·  2 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Portal / Form Ticket Template - Improvements (consolidated)

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

    3. Core fields flexibiltiy -
       Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

    4. Default field value -
       Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

    5. Save prefilled templates -
       Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

    6. Click to move
       Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

    7. Show Fields
       Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

    43 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    17 comments  ·  Tickets  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

18. Add Bios date in Auditor Report - help create list of replacement PC

    In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    42 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    9 comments  ·  Reports  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

19. Invoice as PDF to email address

    Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.

    30 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    
    

    As we advance with integrating the Atera Billing with Stripe, the requested feature will become available as soon as the transition is finished.

    
    

    
    

    Best regards,

    The Atera Team

20. Add API Calls for Assets

    Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.

    30 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation, however this will require a longer duration than Q3 '25.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap - API endpoint - get asset.

    Best regards,

    The Atera Team