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185 results found

  1. Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
    I have tested this and it does not show in Atera which is very inconvenient.

    11 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  2. API Calls: add a data filter option for Tickets

    11 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  3. Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?

    11 votes

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  4. Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.

    11 votes

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  5. Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.

    Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.

    11 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. It would be very useful if we would be able to select an asset when creating (or working on) a ticket.

    We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.

    10 votes

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  8. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  9. First: I want to delete a Registry Key, but this is unavailable. I can only delete a registry value.
    Secondly: It would be great to search a registry key/value.
    Thanks.

    10 votes

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  10. This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not…

    10 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.

    10 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Activity logs for IT Automation + Threshold Profiles

    9 votes

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  13. I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
    Thanks

    9 votes

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  14. Would like in API that there was a coupling between invoices, contracts and customers.

    would be nice to see which contracts / contractID an invoice/invoice line was based on ..
    and to have a clientID in the billing information

    9 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.

    Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.

    9 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  16. AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet

    8 votes

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  17. I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.

    8 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  18. Install agent activity on activity log

    8 votes

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  19. The option to have a central signature where you can put variables like %AGENTNAME%, %EMAILADDRESS%, %FUNCTION% and the like. That way we don't have to update the signatures manually for every employee, but centrally change it.

    8 votes

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  20. The SNMP library is becoming bloated with low effort / Low quality templates. Mostly clones of clones. Perhaps some moderators are needed to keep things cleaned up. I also suggest disabling the share to library function for cloned scripts in order to prevent multiple copies of the same script being uploaded to the library. Additionally, it would be great to have a language field so users can filter by their native language!

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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