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185 results found

  1. I would like to be able to set up a primary reply email address for each customer.
    To give an appearance of in house IT Support.
    Each customer when replying to ticket or support would be replying to a support email in their domain.

    6 votes

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  2. I wrote a simple script to delete a shortcut off the desktop of the logged in user, but no commands work! I can't do anything as simple as 'unlink ~/Desktop/<filename>' , unlink '/Users/$USER/Desktop/<filename> , unlink $HOME/Desktop/<filename>'....even cd commands to those locations don't work . None of those paths are recognized either in a script or in the Terminal interface in Atera. Script version won't work running as System, and if run as Current User I get a "user is not logged in" error

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Activity log for when we disable a technician

    5 votes

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  4. Is it possible to add an option that will execute for example .ps1 script after user logon?

    5 votes

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  5. I’ve been an Atera Customer for a few years now and I’m still getting frustrated with the lack of progress with the development of Atera.
    I get sick of finding an issue with Atera and then being told to log it as a feature request when its obviously a development oversite.
    The basics that your opposition does is a feature request for Atera.
    So can we all vote on a feature request for Atera to start to get their act into gear.

    5 votes

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  6. Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Currently can only admins create etc, SNMP and TCP devices. It should be fair if non Atera admin could do that general technician task.

    5 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.

    Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.

    4 votes

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  9. Atera needs to let us know when things like URL formats are changed.
    Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.

    4 votes

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  10. Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.

    4 votes

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  11. When making changes to IT automation schedules, make sure this is recorded into the audit logs.

    4 votes

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  12. Search feature:
    just try to find tickets, it searches ticket title. All of our tickets are raised by email mostly and different subject matter in the email. When you do search, the way of timeline of things, is not all that helpful.
    o Search by keywords
    o Search by users
    o Search by date or at least see the actual date.

    4 votes

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  13. For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
    For example if we wanted:

    Value: Request Type = Computer
    Child Value:Hardware
    Sub Value -> Monitor
    Keyboard
    Mouse
    Etc.
    Child Value:Software
    Sub Value -> Adobe
    Sub Sub Value -> Reader DC
    Pro
    PhotoShop
    Etc.
    Sub Value -> Microsoft
    Sub Sub Value -> Outlook
    Word
    Excel
    PowerPoint
    Etc.

    4 votes

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  14. Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.

    4 votes

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  15. We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes

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  16. It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera

    4 votes

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  17. Under patch summary report, we can see agents that are offline or are not responsive. Is there anyway we can access offline/ unresponsive agent right from the report screen?

    Idea is to get working on the machines that are non responsive when running patches.

    4 votes

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  18. Business hours: being able to add more than a certain time entry for Monday for example. Want in the morning and afternoons

    4 votes

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  19. Have a breadcrumb to make it easier to return to the step just before and facilitate navigation in each menu - Avoir un fil d'Ariane afin d'avoir plus facile a revenir a l'étape juste avant et faciliter la navigation dans chaque menu

    4 votes

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  20. Allow for SAML2.0 connections to OneLogin.

    4 votes

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