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Customize sent from address for emails

We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

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Darrin Wills shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  Nir Gilbert responded  · 

Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Amar Khan commented  ·   ·  Report

    Custom reply email based on Teams (Support, Sales, Projects) instead of using just the primary support email address which is set as support@

    this is so it is clear to our customers which team is replying, at the moment, all ticket replies will appear as suppport@

    this was achievable in Zendesk where support@ would appear as support and projects@ would appear as projects and sales etc

  • Jason Francis commented  ·   ·  Report

    In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.

  • steve vos commented  ·   ·  Report

    When you working with multiple inbound addresses..
    If you answer now on a ticket it is always end out with the "default ticket address". It would be nice if a customer send to sales@ the replies come back from sales@..
    If he sends to support@ the replies come from support@...

  • ATOMIC BIT commented  ·   ·  Report

    I agree this would be great we could do on a customer by customer basis also so 3rd party ticketing systems can allocate to the correct customer.

  • Patrick Veldboer commented  ·   ·  Report

    Hi, Some customers would like to have there own internal email address for support purposes, now we could forward this our auto-generated email adres but it would be superb if we are able to respond with this email adres, so our servicedesk is fully intergrated in the customers environment

  • Brett McNerney commented  ·   ·  Report

    would be nice if this was done on a customer by customer basis so can have different emails/accounts for each customer.

  • Brett McNerney commented  ·   ·  Report

    this would be great if could do on a customer by customer basis.

  • Alexander Lepley commented  ·   ·  Report

    We do a lot of white label work and its very difficult to have a true white label experience when we cannot send or receive emails from anything other than our primary email. We would love the ability to create a different email connector for each of our clients so that we could truly white label our services.