Settings and activity
29 results found
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6 votes
Jason Francis
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867 votesJason Francis
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145 votesJason Francis
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22 votesJason Francis
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1,562 votesJason Francis
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74 votesJason Francis
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29 votesJason Francis
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162 votesJason Francis
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387 votesJason Francis
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35 votesJason Francis
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128 votesJason Francis
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137 votesJason Francis
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162 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Jason Francis
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In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.