Settings and activity
29 results found
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6 votes
Jason Francis supported this idea ·
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62 votes
An error occurred while saving the comment Jason Francis supported this idea ·
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867 votes
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269 votes
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144 votes
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1,562 votes
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29 votes
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942 votes
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74 votes
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106 votes
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162 votes
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43 votes
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387 votes
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35 votes
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128 votes
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137 votes
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160 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Jason Francis supported this idea ·
In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.