Settings and activity
29 results found
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6 votes
Jason Francis
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869 votesJason Francis
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271 votesJason Francis
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796 votesJason Francis
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22 votesJason Francis
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1,564 votesJason Francis
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30 votesJason Francis
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948 votesJason Francis
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74 votesJason Francis
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87 votesJason Francis
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107 votesJason Francis
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31 votesJason Francis
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163 votesJason Francis
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43 votesJason Francis
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389 votesJason Francis
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36 votesJason Francis
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130 votesJason Francis
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138 votesJason Francis
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172 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Jason Francis
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In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.