Settings and activity

29 results found

1. Customer Satisfaction results in API

   6 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  May 10, 2024

2. Customize sent from address for emails

   62 votes

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   8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Jason Francis commented  ·  Jan 18, 2024  ·  Edit…  ·  Delete…

   In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.

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   Jason Francis supported this idea  ·  Jan 18, 2024

3. Employee Onboarding/Offboarding Feature

   864 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

4. Send system information with Helpdesk Agent support tickets

   268 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

5. Asset labels & QR codes

   142 votes

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   6 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

6. show date and time of scheduled reboot

   22 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

7. Improved Customized Dashboard

   1,559 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

8. It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously

   28 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

9. Free Dashboard Account

   920 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Jason Francis supported this idea  ·  Jan 18, 2024

10. password generator

    72 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

11. Network documentation and diagrams section

    85 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

12. The ability to have several sites for one customer

    106 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

13. Customers with multiple office locations

    29 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

14. Change management

    160 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

15. White Label service desk URL

    43 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

16. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

17. Single Sign on for all Plans

    34 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

18. Hypervisor monitoring and management

    127 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

19. Admin account without licence, licensing only for management.....

    137 votes

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    9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024

20. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jason Francis supported this idea  ·  Jan 18, 2024