Settings and activity
29 results found
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6 votes
Jason Francis
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An error occurred while saving the comment Jason Francis
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871 votesJason Francis
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272 votesJason Francis
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802 votesJason Francis
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22 votesJason Francis
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1,564 votesJason Francis
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30 votesJason Francis
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952 votesJason Francis
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74 votesJason Francis
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87 votesJason Francis
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107 votesJason Francis
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31 votesJason Francis
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163 votesJason Francis
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43 votesJason Francis
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389 votesJason Francis
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36 votesJason Francis
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130 votesJason Francis
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139 votesJason Francis
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175 votes
Hi,
Great news! The feature you suggested is going through final QA stages and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
Jason Francis
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In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.