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29 results found

  1. Customer Satisfaction results in API

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Jason Francis supported this idea  · 

  2. Customize sent from address for emails

    61 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Jason Francis commented  · 

    In our MSP, we have multiple "teams" that deal with different types of tickets. For example, we have an IT Helpdesk with one email address and a "Web Support" helpdesk that deals with tickets specifically around Web Hosting & DNS. We'd like the ability to "send" from any of these teams AND for the system to be able to autoreply from the correct email address when customers raise a ticket. Currently, the system only allows one "sending" address, so whichever team a customer sends their enquiry to, the central sending address is used to send them their ticket reference etc.

    Jason Francis supported this idea  · 

  3. Employee Onboarding/Offboarding Feature

    848 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Jason Francis supported this idea  · 

  4. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Jason Francis supported this idea  · 

  5. Asset labels & QR codes

    138 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 

  6. show date and time of scheduled reboot

    20 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Jason Francis supported this idea  · 

  7. Improved Customized Dashboard

    1,545 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Jason Francis supported this idea  · 

  8. It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously

    27 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Jason Francis supported this idea  · 

  9. Free Dashboard Account

    884 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Jason Francis supported this idea  · 

  10. password generator

    69 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 

  11. Network documentation and diagrams section

    83 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Jason Francis supported this idea  · 

  12. The ability to have several sites for one customer

    101 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 

  13. Customers with multiple office locations

    27 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Jason Francis supported this idea  · 

  14. Change management

    156 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jason Francis supported this idea  · 

  15. White Label service desk URL

    42 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 

  16. White label mobile app for your customers

    378 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Jason Francis supported this idea  · 

  17. Single Sign on for all Plans

    32 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Jason Francis supported this idea  · 

  18. Hypervisor monitoring and management

    127 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 

  19. Admin account without licence, licensing only for management.....

    136 votes

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    9 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 

  20. open an attachment rather than having to download each time.

    137 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jason Francis supported this idea  · 
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