Customers with multiple office locations
Should be able to add additional locations/addresses for customers with more than one office.
Doug Knapfel
shared this idea
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Alex Noce
commented
Oldest idea on this topic, please merge everything: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/45629074-how-to-setup-customer-with-multiple-locations-c
We have several clients with multiple locations, and furthermore we have some clients with multiple buildings/suites on a single address.
This isn't a "wish" or an "idea" - this is actually a bug in your software. The RMM needs to have the ability to EMULATE reality, you do not get to dictate how we - the paying customer - operate our systems/companies.
Related topic: SUBFOLDERS!
So many feature ideas in this system, and many would likely share the same code or are simply just as obvious as 'breath-in to stay alive'.
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Joshua Micksch
commented
Similar issue, except that I am not an MSP, but an internal IT department.
We have users who oversee multiple sites and need to create and view tickets across these locations. Currently, Atera restricts users to a single site, which complicates workflows—especially with SSO enabled. Please consider adding support for multi-site user access, or group-based permissions, so users can manage tickets across all their assigned sites without needing multiple accounts or elevated technician roles. This would greatly improve efficiency and align with modern SSO practices. Solutions that were floated include creating new user accounts for each of the sites the users need to access. I mean, come on, especially since we are using SSO. The other solution was to make these users technicians. Seriously!?!? That would amount to another $3k per year per user. -
Alex Noce
commented
Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46324183-option-for-multiple-sites-for-customers