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Customers with multiple office locations

Should be able to add additional locations/addresses for customers with more than one office.

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Doug Knapfel shared this idea  ·   ·  Report…  ·  Admin →
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  • Joshua Micksch commented  ·   ·  Report

    Similar issue, except that I am not an MSP, but an internal IT department.
    We have users who oversee multiple sites and need to create and view tickets across these locations. Currently, Atera restricts users to a single site, which complicates workflows—especially with SSO enabled. Please consider adding support for multi-site user access, or group-based permissions, so users can manage tickets across all their assigned sites without needing multiple accounts or elevated technician roles. This would greatly improve efficiency and align with modern SSO practices. Solutions that were floated include creating new user accounts for each of the sites the users need to access. I mean, come on, especially since we are using SSO. The other solution was to make these users technicians. Seriously!?!? That would amount to another $3k per year per user.