Settings and activity
26 results found
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171 votes
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10 votes
Alex Noce
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76 votes
An error occurred while saving the comment Alex Noce
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14 votesAlex Noce
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31 votes
An error occurred while saving the comment Alex Noce
commented
Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46324183-option-for-multiple-sites-for-customersAlex Noce
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10 votes
An error occurred while saving the comment Alex Noce
commented
Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47348174-customers-with-multiple-office-locationsAlex Noce
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1 voteAlex Noce
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1 voteAlex Noce
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108 votes
An error occurred while saving the comment Alex Noce
commented
It would be nice for this to be built-in, but I understand managing the API's for all potential device vendors/manufacturers would be very cumbersome. Perhaps integration with a third-party that already does this, but very specifically allowing two-way sync so Atera can retrieve this information without the need of a third-party portal.
As much as I would prefer not to pay more for this feature, it is certainly helpful enough so that we can include this information along with an invoice when new computers are procured and added to the system.
Alex Noce
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2 votesAlex Noce
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8 votesAlex Noce
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6 votesAlex Noce
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310 votes
An error occurred while saving the comment Alex Noce
commented
One very specific scenario is a laptop missing or stolen, or even termination of remote employees.
Alex Noce
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311 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
An error occurred while saving the comment Alex Noce
commented
You must consider this more seriously... we have a major gap in our device tracking. We should be able to generate a report of all decommissioned hardware should our clients ever require this information. This has happened to us in the past, and we thankfully kept a spreadsheet tracking basic computer information and serial numbers for an auditable report.
Please also consider that when the Atera agent is uninstalled from a device, whether intentionally or by accident, these should be identifiable for reinstallation or archival. Not all devices are physically recycled when we need to remove them from our active management.
In that regard, when an agent is reinstalled, Atera creates a DUPLICATE instead of attaching to the existing device record... this obliterates all hope of device history... absolutely unacceptable, this must be addressed immediately.
Alex Noce
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8 votesAlex Noce
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49 votes
An error occurred while saving the comment Alex Noce
commented
An error occurred while saving the comment Alex Noce
commented
I personally would love to see Subfolders AND Tags as entirely separate feature... We like organization, and a bunch of disjointed folders to not facilitate a hierarchy of folders which more accurately represent the reality of devices we support.
I would like to see subfolders, folder sorting, and global folders (basically folder templates that exist for all clients by default).
In addition to these obvious changes to folders, tags is a great idea - something a bit more powerful than custom fields that cannot be changed in bulk. Tags could honestly replace the idea behind global folders, as tags would naturally be something that fits across multiple customers as they are often just a single word to quickly categorize a large pool of objects.
Alex Noce
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40 votesAlex Noce
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39 votesAlex Noce
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136 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
An error occurred while saving the comment Alex Noce
commented
Greetings! I think you need to consider a many to many relationship between devices and contacts, here is a related idea: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44832964-assign-multiple-contacts-for-a-single-device
Alex Noce
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28 votesAlex Noce
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Related and multiple main contacts per customer:
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46937404-assign-a-contact-to-multiple-customers-a-contact
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46324183-option-for-multiple-sites-for-customers
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47348174-customers-with-multiple-office-locations