Settings and activity

8 results found

1. Integration with UniFi Cloud

   979 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Amar Khan supported this idea  ·  Dec 12, 2024

2. Documentation Management

   1,250 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Amar Khan supported this idea  ·  Dec 12, 2024

3. Alert when agent uninstalled

   1,480 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Amar Khan supported this idea  ·  Dec 12, 2024

4. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Amar Khan supported this idea  ·  Dec 12, 2024

5. Atera Dark Mode

   1,756 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Amar Khan supported this idea  ·  Dec 12, 2024

6. New UI Customer View - Favorites Needs to be its own section

   28 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Amar Khan supported this idea  ·  Dec 12, 2024

7. Email technician when they have been @ tagged on an internal note of a ticket

   323 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Amar Khan supported this idea  ·  Mar 28, 2024

8. Customize sent from address for emails

   62 votes

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   8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Amar Khan commented  ·  Mar 28, 2024  ·  Edit…  ·  Delete…

   Custom reply email based on Teams (Support, Sales, Projects) instead of using just the primary support email address which is set as support@

   this is so it is clear to our customers which team is replying, at the moment, all ticket replies will appear as suppport@

   this was achievable in Zendesk where support@ would appear as support and projects@ would appear as projects and sales etc

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   Amar Khan supported this idea  ·  Jan 18, 2024