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  1. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Amar Khan supported this idea  · 

  2. Customize sent from address for emails

    61 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Amar Khan commented  · 

    Custom reply email based on Teams (Support, Sales, Projects) instead of using just the primary support email address which is set as support@

    this is so it is clear to our customers which team is replying, at the moment, all ticket replies will appear as suppport@

    this was achievable in Zendesk where support@ would appear as support and projects@ would appear as projects and sales etc

    Amar Khan supported this idea  ·