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8 results found

  1. Integration with UniFi Cloud

    954 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Amar Khan supported this idea  · 

  2. Documentation Management

    1,234 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Amar Khan supported this idea  · 

  3. Alert when agent uninstalled

    1,443 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Amar Khan supported this idea  · 

  4. Password protect the Atera agent from end-user uninstalls

    1,581 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Amar Khan supported this idea  · 

  5. Atera Dark Mode

    1,707 votes

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    Under Review  ·  97 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Amar Khan supported this idea  · 

  6. New UI Customer View - Favorites Needs to be its own section

    27 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Amar Khan supported this idea  · 

  7. Email technician when they have been @ tagged on an internal note of a ticket

    290 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Amar Khan supported this idea  · 

  8. Customize sent from address for emails

    61 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Amar Khan commented  · 

    Custom reply email based on Teams (Support, Sales, Projects) instead of using just the primary support email address which is set as support@

    this is so it is clear to our customers which team is replying, at the moment, all ticket replies will appear as suppport@

    this was achievable in Zendesk where support@ would appear as support and projects@ would appear as projects and sales etc

    Amar Khan supported this idea  ·