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8 results found

  1. Integration with UniFi Cloud

    986 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Amar Khan supported this idea  · 

  2. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Amar Khan supported this idea  · 

  3. Alert when agent uninstalled

    1,486 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Amar Khan supported this idea  · 

  4. Password protect the Atera agent from end-user uninstalls

    1,611 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Amar Khan supported this idea  · 

  5. Dark Mode

    1,888 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  6. New UI Customer View - Favorites Needs to be its own section

    28 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Amar Khan supported this idea  · 

  7. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Amar Khan supported this idea  · 

  8. Customize sent from address for emails

    62 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Amar Khan commented  · 

    Custom reply email based on Teams (Support, Sales, Projects) instead of using just the primary support email address which is set as support@

    this is so it is clear to our customers which team is replying, at the moment, all ticket replies will appear as suppport@

    this was achievable in Zendesk where support@ would appear as support and projects@ would appear as projects and sales etc

    Amar Khan supported this idea  ·