Settings and activity

48 results found

1. Increased API functionality

   30 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

2. API Report Custom Fields

   48 votes

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   3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

3. Tickets API Calls

   16 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

4. Save Public Reply Without Emailing

   14 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

5. Customer Portal / Service portal suggested improvements (consolidated)

   167 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

6. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

7. merging tickets

   63 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

8. Emails to other than the requester

   70 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Darrin Wills supported this idea  ·  Feb 25, 2025

9. Alert for when a device has been online for X amount of days.

   1 vote

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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10. Improved Time entries display on timesheet report

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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11. First Response from Automated Replies or Changing Status

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Darrin Wills shared this idea  ·  Jun 7, 2023

12. Timesheet / Work Order customizable reports

    4 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  May 18, 2023

13. Passbolt integration

    2 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Add spell check in ticket input

    72 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  May 18, 2023

15. Customer Contact

    81 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  May 18, 2023

16. Customize Satisfaction survey

    66 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  May 18, 2023

17. Edit Ticket Notes

    299 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  Nov 16, 2021

18. Dark Mode

    1,943 votes

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    125 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Darrin Wills supported this idea  ·  Oct 19, 2021

19. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  Oct 19, 2021

20. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Darrin Wills supported this idea  ·  Oct 19, 2021