Change Main Site Contact or Certain user permissions to view all tickets.
We need the ability to change Main Site Contact or allow certain users to be able to see all tickets.
Currently for certain users to see all tickets they need to be marked as a "Main User" but this can also make them a "Main Site Contact". If tickets come from Atera Alerts this will use the "Main Site Contact" to email from, generating tickets by that user who was last assigned as a "Main User" rather than a generic ITsupport user account instead.
3
votes
Michael Brine
shared this idea
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abigael abigael
commented
Wants ability for main contact of one site to be able to see all tickets from all sites on the service portal.
(CTO for ex wants to be able to see all tickets opened by the various sites)