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  1. It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.

    It seems like a essential feature for this software to be able to have an inventory of a client

    588 votes

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    6 comments  ·  Reports  ·  Admin →
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  2. Report to show computers that do not meet the requirements for Windows 11

    374 votes

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    6 comments  ·  Reports  ·  Admin →
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    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

  3. Overview

    Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.

    Proposed Solution

    I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient…

    2 votes

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  4. On the Atera Roadmap (https://www.atera.com/roadmap/) there is a functionality "Reports in main dashboard" coming soon.

    This would allow to create Tickets queues on the main dashboard like "Display all open tickets assigned to me" or "Due open tickets in my team".
    The report could look like (example):
    Ticket ID Ticket URL Ticket Title

    The ID and title can easily be added via advanced reports.
    The Ticket URL must be added via a custom dimension field.

    concat("https://app.atera.com/new/ticket/",${tickets.ticket_id})

    The problem is that the URL is not clickable.
    Google Looker allows to add links as described here: https://cloud.google.com/looker/docs/reference/param-field-link
    This…

    2 votes

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  5. The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

    Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

    2 votes

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  6. When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.

    also nice Features:
    - Report for all Devices wich not installed actual Version
    - Marker for Offline Devices during creation the report
    - Export Function for all version results

    3 votes

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  7. It would be nice to be able to see of a specific device's (workstation, laptop etc) the history of the users they had it to their account and also the different names it had.

    1 vote

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  8. Request to modify the Hardware Inventory report to include a filter for the endpoint creation date in the console, enabling the selection of a specific day, month, or year when the device was added. This is needed for billing purposes.

    2 votes

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  9. Request to adjust the Customer Health report to show not only alerts within a specific period, but also the number of devices monitored during that time. Currently, the report only provides a summary of all devices currently assigned to a customer.

    2 votes

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  10. Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!

    2 votes

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  11. Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :

    1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...

    2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.

    Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette…

    2 votes

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  12. In the Satisfied Customers Report, we can scheduled to sent Report to technician.
    However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.

    2 votes

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  13. When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.

    Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.

    6 votes

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  14. It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.

    11 votes

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  15. Ability to Email Detailed Excel Reports for Software Inventory

    Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving

    1 vote

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  16. Request .xlsx reports using the Atera API for integration with Power BI.

    1 vote

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  17. It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.

    For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.

    4 votes

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  18. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    262 votes

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    7 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.

    4 votes

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  20. We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.

    3 votes

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