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4973 results found

  1. Automatically assign tags based on server roles so that it is possible to control update times based on tags.
    For example, Hyper-V servers receive the tag “Hyper-V” DHCP servers receive the tag “DHCP” etc.

    1 vote

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  2. Tags bassiert auf Serverrole automatisiert zuordnern. damit es möglicht ist update Zeite basierent auf Tags zu stuern.
    zum beispiel Hyper-V Server erhalten Tag "Hyper-V" DHCP Server erhalten Tag "DHCP" usw.

    1 vote

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  3. I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Hello,

    It would be great if the ticket request could be simpler for end users, a form should open via a pop-up and not via a web page with a request to connect to the customer area. That would be much simpler and more ergonomic.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  5. Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. When opening up the Devices view from the menu, add the ability to include additional fields in the columns, such as
    - Contact (so that we can see which user is assigned to the device, without clicking into it)
    - Warranty Expiration Date (this can be looked up via API based on the Serial Number, and is included in many other RMMs already)

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  7. We have the alerts activated by mail when there is a problem or it is resolved.

    Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).

    We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.

    Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?

    I receive emails with individual alerts but also receive emails…

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  8. Currently, I have to remote connect to a PC to export the Application and Security logs to a CSV file. Then, I upload these CSV files into ChatGPT (or another AI system) for them to read and let me know if there is a problem with the PC and how to repair it. Atera has no way to export the log files; it can only view them.
    It would be great if Atera could have an "AI Analyze" function. With one press, the AI would automatically read all the log files from a PC and report any issues and how…

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  9. We would like a more advanced integration of Linux in Atera, specifically the ability for a Linux computer to retrieve SNMP information (like a Windows computer/server). Additionally, the integration of Splashtop on Linux is cumbersome and wastes a lot of time; it needs to be simplified. In our case, we use the RASPBERRY PI for controls, and being able to use the RASPBERRY as an SNMP listening device would be fantastic. Also, we cannot take control via Splashtop on this type of device. We need to be able to do that!

    1 vote

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  10. Create a new checklist form so we can select multiple configuration items at the ticket.

    1 vote

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  11. I am coming from Logmein Central and GotoResolve and they both had an icon in the systray to show they were running (green icon). Could we please get an option to have a systray icon if we wanted it?

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  12. It would be great to let the search bar index the custom fields of devices. We have Notes and other custom fileds that help us identify some devices. It would be great if we could quickly find them through the custom field values.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  13. To be able to synchronise invoice numbers between Atera and Quickbooks, once the Quickbooks integration is done with the Atera account

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  14. Schedule batch invoice export to Quickbooks in order to automate the process

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  15. If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  16. When sharing a link to a ticket with another member of the team, if they're not already logged into Atera, when they click the link, it takes them to the login page, but once logged in, the original URL isn't passed through, so they have to go find the link again and click a second time to actually open the ticket they wanted.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
    Example:

    1. Is this change request part of an existing project?
    Check box option is Yes or No.

    Dependencies would now be an option if choosing "Yes"
    Text Box 1: to enter project name
    Text Box 2: Ticket number of project.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. In the Auditor report, it is possible to generate only per customer. we need to be able to generate for all customers at once.

    1 vote

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  19. Some RMMs allow for uploading of a file that can be deployed to an agent if the vendor does not provide a link to install. Is this possible?

    1 vote

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  20. Please add Core Count of processor to the Excel export of Auditor.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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