5045 results found
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Tagging knowledge to tickets
Have the option to tag related existing articles to existing tickets customers have opened.
Allowing managers or leads to tag possible related articles to tickets to expedite troubleshooting or client resolutions.
Might even suggest a step further, where you can suggest an existing article as a built in response within your reply. Essentially, "Hey customer- have your tried #tag existing article here, as a resolve?".1 vote -
Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
1 vote -
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
1 vote -
Option to stop receiving duplicate tickets for an existing open ticket
For example when a customers device sends an alert for hard disk usage at 95% it creates a ticket automatically, which is good. However, when the device drops below 95% then back to 95% it creates another ticket for the same issue. So in our ticket page we have hundreds of duplicate tickets. There needs to be an option that can see that there is already a ticket for that exact alert and it doesn't re-trigger and create the duplicate ticket.
1 vote -
What are the steps to download and install the QuickBooks Migration Tool?
To download and install the QuickBooks Migration Tool for moving from the Online platform to QB Desktop, go to your QBO account and sign in. Then, click on the Gear icon and select Export Data. Now, go to the Export Overview section and select Download tool. Lastly, launch the installer file and follow the guide on your screen.
https://proadvisorsolutions.com/blog/quickbooks-migration-tool/
1 vote -
time increments
Allow the setting of time sheet increments specific to a customer, some customers are billed in 15 minute increments while others in 20 or 30 minute increments, increments per customer can vary based on onsite or remote work, some customers have travel time for onsite work,
1 vote -
Allow more choices in ticket increments specific to each customer or group of customers
Not all customers have the same billing incremetns, some are in 15 minute increments some are in 20 minute increments, also some have minimum time charge per tickets, allow the entry by customer of these options
1 vote -
Zapier new trigger-based on Entry of a new time entry to a ticket
Zapier new trigger-based on Entry of a new time entry to a ticket
1 vote -
Please add zapier integration trigger new time entry
Please add a new trigger based on a new time entry being entered
1 vote -
Add / Remove agents from Automation Profiles
Add / Remove individual agents directly from the Automation Profiles Assignment page.
1 vote -
GLOBAL DEVICE FOLDERS!!!!
HOW IS THIS NOT A THING?
1 vote -
minimize
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
1 vote -
How to fix the QuickBooks payroll update error PS038?
If you want to fix QuickBooks error PS038, check if there are any online paychecks that might be stuck; if there are, then resend them. Alternatively, you can use the Verify and Rebuild Data utility on QB application to fix any underlying issues. If the payroll update error persists, then confirm that you have an active payroll subscription. To verify the validity of payroll subscription, click on the Employees menu and select My Payroll Service.
https://proadvisorsolutions.com/blog/quickbooks-error-ps038/
1 vote -
Show device count of all customers in one report
So far getting this information needs manual filtering of the manually downloaded "All devices" file. It is crucial to have a report which can just print all the device counts per customer in the whole atera environment.
1 vote -
Feature Request – Ticket Numbers with Leading Zeros
Hello Atera Team,
Currently, ticket numbers in the system are displayed without leading zeros, for example 2025-3.
For our internal workflows and improved readability, it would be very helpful if ticket numbers could be standardized to four digits, e.g. 2025-0003 instead of 2025-3.
Further to this, the year value would be nice as a prefix too.
We would greatly appreciate it if this functionality could be added in a future version of Atera, either as a configurable ticket number format or through placeholders (padding).
Thank you very much for considering this feature request.
Best regards,
1 vote -
Atera agent install window
The new agent install wizard window is rather large and when running split windows, even in 1080 resuoution, the "next" and "back" buttons are offscreen. It's just a minor annoyance, but would save a lot of time in the long run if the window was more compact.
1 vote -
QuickBooks Payroll Calculator: Simplify Employee Pay with Accuracy
QuickBooks payroll calculator helps businesses calculate wages, deductions, and taxes with precision. It automates complex payroll tasks, reducing errors and saving time. Employers can easily manage overtime, benefits, and compliance with tax regulations. By streamlining payroll calculations, QuickBooks ensures employees are paid accurately while improving efficiency for businesses of all sizes.
Read about:- https://asquarecloudhosting.com/quickbooks-payroll-calculator/1 vote -
Script Secrets Management
I would like to propose another type of variable for scripts that is more secure, for things like API keys.
There could be a secrets manager area with names for each secret, for example, "atera-api-key". Then the script could have something like {[secret=atera-api-key]}.
This would help us automate scripts that have sensitive information and ensure those keys aren't saved in plain text within the script.
1 vote -
How do I download and install the QuickBooks Tool Hub safely?
To download and install the QuickBooks Tool Hub, first download the most recent version (1.6.0.8) of it from the official website. Then, open the QuickBooksToolHub.exe file you downloaded, and follow the guide on your screen to install it.
1 vote -
Add Patching Status to the Public API for Dashboard Integration
We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.
1 vote
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