4784 results found
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Windows Toast Notifications with Automation Progress
Add an option to display an interactive Windows Toast notification on the end-user device when a script or automation profile is being executed.
We’d like to have a simple tick box/checkbox that can be enabled when deploying a script or automation profile, allowing Atera to display a Windows Toast notification to the user on the affected device.
Suggested functionality
When enabled, the user would see a Windows notification such as:
IT Helpdesk (or Atera) Automation in Progress
An automated task is currently running on your device.Progress: 65%
█████████████░░░░░░Current task: Installing Windows Updates
The notification could dynamically update as…
1 vote -
Decimal Time Entry
We’d like Atera to support entering time using decimal hours rather than requiring users to enter hours, minutes, and seconds in the HH:MM:SS format.
For example:
0.25 = 15 minutes
0.50 = 30 minutes
0.75 = 45 minutes
1.00 = 1 hour
1.50 = 1 hour 30 minutes
1.75 = 1 hour 45 minutes
Why this would be usefulDecimal time entry would make logging time much faster, easier, and less error-prone, particularly when entering a large number of time entries.
Currently, having to enter something like 01:45:35 is cumbersome when the actual requirement is simply to record approximately 1.75…
1 vote -
Ticket automation rule export
I'd like to be able to export our ticket automation rules into a csv or similar file. This would help with designing automations and with training new technicians that will also be developing automation rules.
4 votes -
ticket automation out of hours response
In the ticket automation should be able to send an auto reply if the ticket arrives out of hours, this way we can direct them appropriately.
Therefore we need a way to trigger the ticket depending on the time of day it arrives.
1 vote -
Per-Customer breakdown of subscription costs
Atera supports multiple customers. That's why we use it.
Different subscriptions are applied to different customers. But some subscriptions are applied to multiple customers.
Whoever uses Atera gets a bill, and with some digging, can find the breakdown of the monthly cost of each subscription... but we bill customers based on their part of the subscription. The bill we get only shows a total cost. I can see X total seats in use, but not X seats for customer A, Y seats for customer B, Z seats for customer C, etc.
It would be extremely helpful--necessary, actually--to see a per-customer…
1 vote -
Copilot has only been effective approx 35-40% of the time. I am forced to continue prompts, lead it towards a solution. Waste of time.
Copilot Developer feedback list: 1) Give the AI secure, read‑only access to ticket‑linked mailboxes, 2) Add URL sandbox/reputation checks for every link in a message, 3) Expose more endpoint automations so fewer answers fall back to “manual,” 4) Reduce tool‑call overhead so technicians get direct actions, not workflows, 5) Improve accuracy/coverage so the assistant is useful >90% of the time, 6) Make limitations explicit in‑product so techs don’t waste time discovering them.
1 vote -
Availability alert machine status unknown
I’m starting to implement SNMP monitoring for switches, NAS devices, firewalls, etc., as well as availability monitoring for several clients.
I’m currently receiving a lot of “machine status unknown” alerts. The availability monitoring alert time interval is set between a minimum of 90 seconds and up to 5 minutes, depending on how devices communicate with Atera servers.
I’m wondering if it’s possible to add the option to customize this time.
Thank you,
Fabio4 votes -
convert Public comment to internal note
Please create the option, to convert a public comment to an internal note.
2 votes -
GUI-based local user and group management directly in Atera
It would be extremely helpful if technicians could manage local users and groups of an endpoint directly from Atera – similar to
lusrmgr.msc, but integrated into the Atera interface. Ideally, there would be an entry under Manage (or More Tools), such as “User Management”, where we can view, create, modify, disable, and delete local users and groups without needing scripts or additional remote tools.1 vote -
Mobile App notification routing issue and incorrect timestamp (Year 2032)
I am experiencing two recurring issues with the Atera mobile app on android.
Incorrect Navigation from Notifications:
When I tap on a notification regarding a ticket, the app redirects me to the "Alerts" tab instead of opening the specific ticket. Once in the Alerts section, the UI freezes/navigation breaks completely, making it impossible to navigate back or click anywhere. I have to force close the app and manually open it to access the ticket.Incorrect Timestamp on Notifications:
When viewing incoming ticket notifications, the time elapsed indicator shows incorrect futuristic dates (e.g., displaying "Year 2032" or similar far-future timestamps instead…
1 vote -
Unread tickets
It would be helpful if tickets that receive a reply but have not yet been viewed by the assigned technician were visually highlighted in the ticket list.
For example, unread tickets could appear in bold or display a colored background, similar to how email clients distinguish unread messages. This would make it much easier for technicians to quickly identify tickets that require attention.
1 vote -
Edit tickets
This is getting so frustrating. I'm human and I make typos or accidentally post to the wrong ticket. Please give admins in atera the ability to edit tickets. I'm so frustrated with this that I am looking for a better ticketing solution.
1 vote -
Create a User object within a device's details
Within the devices details, where a user can be assigned to the device, please allow creation of a User object within here. Otherwise, if the user is not created, it involves going to a site, creating a user, then navigating back to the device.
1 vote -
Sort by users on Devices page
Add a sort criteria to sort the entire list by the "User" field. I'd like to do this to put all the blanks at the top to more easily find unassigned devices.
1 vote -
API key for specific customers
The new granular API keys are a great improvement and definitely a step in the right direction. One enhancement I’d like to suggest is the ability to restrict a key to specific customers when creating it. We use technician accounts that only have access to one or a few customers, and currently we can’t issue API keys to those users without unintentionally granting access to data beyond their assigned customers.
1 vote -
Save a ticket reply as an editable draft, unsent, for review before it goes to the end user
Atera offers exactly two states for a technician's ticket message: a public reply, which is immediately visible to the end user and sends an email, and an internal note, which is never sent. There is nothing in between — no way to compose a reply, save it unsent, and return to it later. The same gap exists in the API: CreateTicketCommentDTO carries no draft or status flag, and "draft" appears nowhere in the v3 specification.
The use case: a junior technician drafts an answer, the ticket owner or a senior colleague reviews and edits it, and only then does it…
1 vote -
Dynamic date filter for tickets
I would like to have a ticket filter that says "older than xy days"
We use a filter that says "older than 1 month", but I have to adjust it manually every month because that option does not exist.
1 vote -
unlock purchase date and warranty in the asset inventory for dell computers
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage…
2 votes -
More "snippets" available
Beginning to use approval requests in tickets and would like to be able to list who the selected approvers are when sending out an email to let people know who is approving or denying their request. Expanding on that more available options to use as snippets when sending a form email would be helpful.
1 vote -
support proxmox host
a modifyed client that supports proxmox host, with all the standard proxmox services
1 vote
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