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  1. Regarding the "Devices" view, under Filters > Advanced Filters, we’d like to have an additional option in the dropdown for "is in", allowing us to provide a comma-separated list of terms to filter the result set we need.

    This functionality becomes especially useful when we require more granular control, as is often the case in administrative tasks. We frequently reach a point where we need to generate very specific lists in order to assign tasks to devices in a more targeted way.

    A good example is when assigning Automation Profiles. If we need to do this on a per-agent basis,…

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. This website is all but ignored by the dev team. just kill it so we do not get false hope.

    the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere

    2 votes

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  3. I'd like to suggest an improvement for the Customer > Devices view. It would be very helpful if the "Private IP" address could be added as an optional column via the "Edit Columns" feature. Currently, this information isn't available in the list view, and having quick access to it would streamline diagnostics and device management.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  4. Vaultwarden_RS is a free/open source implementation of BITWARDEN. - an awesome password/note management system

    well worth including as an app

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  5. To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. When replying to a ticket, the CC field is off to the right side and in order to use it, it has to be selected first. If it could show under the To field by default, that would be helpful and save us time.

    1 vote

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  7. Please integrate with Incident IQ for K12 inventory.

    1 vote

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  8. Enhanced notifications could provide more clarity. Displaying the requester's name would be a valuable improvement. This would allow for quicker identification of the notification's source. A personalized approach often leads to a more efficient workflow. Thank you for considering this helpful suggestion.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  9. Integration of the Enpass Manager on a user and MSP basis.
    This makes it possible to retrieve personal passwords and centrally manage those provided by the company.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  10. Customers should be able to submit a ticket via WhatsApp. The ticket will be assigned directly to the customer based on a phone number or email address.

    It would be great if the customer was informed via WhatsApp when there was new information about the issue.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  11. issue:
    Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.

    Feature required:
    Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Why not have an integration with connect secure for easier compliance integration into ticketing system and monitor.

    1 vote

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  13. Integarte EVO Security as part of your available apps

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  14. I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.

    2 votes

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  15. Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.

    1 vote

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  16. It would be great if users could create scheduled tickets themselves.
    For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."

    Currently, we have to create these tickets for them, which is time-consuming.
    Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. alert titles are often irrritating

    I create a treshold item for the device uptime and named it "no restart for about 60 days"
    But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offline

    I create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
    But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707

    It would be much more clear, if the alert gets titled by the name of the triggering treshold item.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  18. Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
    A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
    At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python

    1 vote

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  20. Preview updates exclusion

    Currently, there doesn’t seem to be an option to exclude “preview updates” in Atera Patch Management. The only way to do this now is to manually add an exclusion for the unwanted updates in the Automation profiles every month.

    We need a setting for the automatic exclusion of “preview updates”.

    1 vote

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