4692 results found
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Many to One - Device to User
We have a couple organizations that issue laptops and desktops to people as well as Macs and iPads/iPhones. It would be nice to be able to assign more than one device to a user.
1 vote -
Option to bulk update all software installations on one or more devices
Option to bulk update all software installations on one or more devices. Currently you can only update software one by one per device. An option to "update all" on a selected device and an option to select a software let's say "Chrome" and "Update on all devices"... with options to select device type (server, workstation) and customer.
1 vote -
Add Customizable Fields to the "Rank" field ie: "Managed" "Network Only" "Break/Fix"
Add Customizable Fields to the "Rank" field ie: "Managed" "Network Only" "Break/Fix"
1 vote -
Availability Monitoring
We frequently rely on the Availability Monitoring widget in the web app. I'd love to see this as a tab or page in the mobile app as well.
1 vote -
Assigned Group Feature Needed
Hi, I need a way to group tickets by assigned category, such as Security, Networking, Printers and Scanners, Hardware, Software, etc. This would allow for better analysis of the data. Is it possible to add this feature? Thank you!
1 vote -
Logical Stacking/Grouping of Patch Versions
Feature Request: Patch Management Improvements
1. Logical Stacking / Grouping of Patch Versions
Issue:
Patch Management currently displays multiple versions of the same patch as separate items, leading to:- A cluttered list
- Difficulty identifying the latest relevant version
- Confusing or inaccurate reporting
- Inefficient patch evaluation workflows
Requested Enhancement:
- Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
- Display only the latest applicable version by default.
- Allow users to optionally expand to see historical versions if needed.
2. Ability to Hide or Filter Out Specific Patches
Issue:
Customers cannot hide outdated or irrelevant…2 votes -
Automatic folder assignment
Automatic folder relations assignment based on filtered criteria, such as, Device Type, Operating System, Keywords etc. etc.
1 vote -
Insert link from knowledge database in ticket response
It would be very helpful to be able to link to an article in the knowledge base in a ticket response, so that the customer is taken directly to the article via this link.
Like NinjaOne
1 vote -
Improvements for SNMP management
Hello, I would like to suggest some changes to the SNMP management page. I am attaching some modified screenshots to give an idea.
- add the possibility to modify the OID monitors (currently you have to delete and start from scratch)
- make it possible to perform multiple deletions instead of one row at a time
- make the modification comprehensive, not just the description, but also the ability to change the OID, condition, and severity (in the case of a monitor), in other words, avoid having to re-enter everything from scratch each time
- have the possibility to decide…2 votes -
Notes field should be visible and searchable from the main devices page
It should be visible (selectable from Edit columns on Devices page) and searchable from the main devices page, so I can add something like the location (ex. Tom's Office) or who the user is and I can quickly find that computer based on my comment.
2 votes -
One account for everything (aka SSO)
Why do we have multiple accounts for different parts of Atera? Chat doesn't recognise us so we have to give it our name and email, every time. Feedback/Ideas is a different portal with a different login. Support is a different portal. We should be able to login once and that's it across the Atera estate.
2 votes -
Make all custom fields available in scripts
Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.
2 votes -
ActivityWatcher
Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.
1 vote -
Contacts should include a Department Field
We have clients that require us to bill by Department. It would be great if the Contacts screen had an additional field, that displays right under the the Cusomer Name, "Department", so it is viewable on on the Ticket details screen in the Contact info area.
2 votes -
Greater variety of basic reports for non power accounts
The ability to generate simple reports for a client based on a singular category such as OS Version or a specific hardware specification such as the companies devices RAM capacity.
1 vote -
A Check box for special users
I was looking for a way to mark some users for our customers as "special",
We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.
So I was looking for a way to mark the contacts for this purpous,
What I'm looking for is like the Main Contact function but that you can customiz in som regards,
So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.Cause then you could make…
1 vote -
Install Atera Agent through website
I want to be able to visit a website - like agent.atera.com - where I can log in with my credentials and view a list of all clients along with their associated profiles. From there, I want the ability to either download the appropriate MSI installer for each client or automatically install from the site. This would be great if you don't have the installer on hand, or are on site and need a quick way to get the agent on a machine.
2 votes -
Folders/Organization for Ticket Automations and Patch Automations
We have a lot of ticket automations and patch management automations set up as every customer needs things set up a little different. Over time, this adds up and makes the automation pages feel very cluttered. It would be nice to have a way to organize these, ideally by customer. For ticket automations in particular, if it's broken down by customer, the ticket automations would only run for that customer. So, you could have general ticket automations and customer-specific ticket automations.
2 votes -
ScreenConnect Customer Session Group Integration
It would be extremely helpful if Atera implemented syncing of customer devices to ScreenConnect session groups, so that groups were automatically created for new customers/devices that have ScreenConnect installed. Other platforms like SuperOps or HaloPSA allow specifying a "Session Group Name" in the ScreenConnect instance properties to sync to a specified group. This prevents having to search for an individual device/domain and instead allows all devices to be visible simply from the customer's session group.
1 vote -
Patch Management - Offline agent in different category
Please set a different category esp in the Patch Management console so I can see Patched / Needs patches / Needs patches but offline or some notation of been offline for a while, etc. It's very hard to tell if I am up to date or it's just offline PC's / outdated PCs. I have no way of telling whether I am close to being up to date or a few offline PCs are throwing all my stats a skew. Super helpful if it had a color bar for this in the graphs.
2 votes
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