Ideas and Feedback

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  1. We would like to see a option to have scripts assigned to certain technicians so not everyone can see all cloned scripts. We are looking to add customer technicians which allows them only to access tickets/devices for that customer with will work ok, but there is no option for segmentation of scripts. This technicians would be able to see all clones used for other customers. Same goes for Thresholds/IT Automation.

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  2. How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. You currently describe how to install by GPO. However GPO is old school and a lot of people are moving cloud only. How about providing instructions to install with current MDM platforms that people are using like Intune (Microsoft Endpoint Manager), Jumpcloud, JAMF etc.

    1 vote

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  4. There is only option to access business hours but there is no ability to add public holidays in the system which will impact SLA's.

    Ability to add public holidays either in the Business hours section or new page.

    1 vote

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  5. I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.

    1 vote

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  6. Allow us to turn off Knowledgebase access (togle on off) under roles for techs.
    Also give us the ability to assign "editing/posting" privileges to knowledgebase without full admin..

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Currently, any scheduled Patch Status Summary reports that are delivered to you via email have nothing in the report that shows what it is actually reporting on. Every one has the same name, "Patch Status Summary". Looking at the report, you have zero idea what this report is reporting on. If you have multiple reports, (one for Critical Patches, one for Security Patches, one for Service Pack Updates, etc.), they all come across exactly the same with the exact same body, Report Name, etc.

    When Scheduling the report, we have a field to create a Description. This description field should…

    1 vote

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  8. 1 vote

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  9. Customers should not be able to change:
    Ticket Status
    Ticket Priority
    Ticket Impact
    Ticket Type

    Unless main contact

    Sure this is common sense?

    1 vote

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  10. I would like the block contract rollover to only rollover hours for the last month rather than from the start of the contract. When I run a block contract report the hours for one that has been for 2 years have kept accumulating for the 2 year period which is not feasible at all.

    1 vote

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  11. Reports directly from customer portal for the clients

    1 vote

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  12. Go Back button under Customer. If I am under a specific customer and I want to go to all my customers' list, I need to click back on the search engine rather than a "back" button in Atera.

    1 vote

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  13. It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.

    1 vote

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  14. It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.

    1 vote

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  15. Multi-tenant customer management:
    Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
    Parent Company
    - Branch A

    Customer A
    Customer B

    • Branch B

      Customer A
      Customer B
      Customer C

    • Branch C

      Customer A
      Customer D
      Customer E
      Customer F

    It would also be helpful to have dashboard views and alerts that…

    1 vote

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  16. More devices visible in Customer
    As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
    Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
    Open the Devices page with a filter pre-applied for the customer you navigated from
    This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers

    1 vote

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  17. 1 vote

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  18. Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

    Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…

    1 vote

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  19. Allow some users to decide their own user interface without affecting the rest of the users of the account.

    2 votes

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  20. It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.

    1 vote

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