5021 results found
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roboshadow
Vulnerability management integration
1 vote -
roboshadow
Vulnerability management integration
1 vote -
Software audit that shows devices without specific software installed
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software so we can extract the report.
1 vote -
software inventory
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software.
1 vote -
Improve the emailed Patch & Automation Feedback Report
Include the customer and the report name in the subject line;
also send the evaluation / report as a PDF attachment.2 votes -
Ticket Forms - Description -
We would like to be able to create Ticket Templates where you can pre-fill the description area. So (just like with quick reply templates) you can make tickets for standardized situations like callbacks, repair requests etc. As an example if you can create this you'd select the Callback template and the Description area will be filled with:
Issue
Contact info
Phone number
Avaible to be called back between xx am - xx pmI realise that some of the info above is also available in a ticket, but the above is just an example.
1 vote -
Project tickets
Currently, when have a block of hours contract, the hours worked on a ticket for a particular client only counts the worked hours if the ticket is "closed" or "resolved" when we generate the "Block Contracts Balance" report, however it would be good to have a way to count the hours worked on a project that is not necessarily closed. For example: The job is to install 10 new computers on the network and the contract is for 5 hours per month. We spend 7 hours on the month but did not finish installing all computers so the ticket is…
1 vote -
Patch Management (New) - save a view or filters
Patch Management (New) - save a view or filters
It would be nice to save views that we have filtered in the new Patch Management section of the Atera Portal. It is causing a lot frustration Atera resets the filters I am using. especially hard when I have do my monthly IT Reports.1 vote -
Assign Folder to Department
It would be very helpful to have the ability to assign a device folder to a department. That way when we browse to a department we have a list of all devices that are currently associated with it. I know that you can assign a device to a user to achieve a similar effect, but that doesn't cover a few use cases like some users having multiple devices, devices that are used by multiple users, or public devices that are not associated to any specific user.
1 vote -
Customer hand-over
We would love to have a feature that allows transfer on ownership between MSPs.
We sometimes take over customers from other companies and it would be very beneficial if we could simply "take over" the account instead of being forced to remove all installations and reinstall our own agent.
Technically, it can be done like Granular persmissions in O365. One side starts the request, and the other approves it.1 vote -
Show knowledge base suggestion to end user or IT texh
Show most relevant knowledge base article related to ticket to end user AND IT technician
1 vote -
Automation profile | Delete computer
From the automation profile, it would be great to be able to delete a set of computers that were added one by one.
1 vote -
Exporting Alerts to CSV or Excel from the Alerts Section
Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.
1 vote -
Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
Text Message Alerts
I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.
4 votes -
Patch integration with Trend Micro Vision One
Further to integrating with Trend Micro, leveraging the Cyber Risk Index section of the Vision One product allows us to identify actively exploited software, what devices has out-of-date products and start the process of actively patching software that is at risk.
1 vote -
freepbx
Write an API to monitor calls in and out of freepbx so it can auto link to tickets and show the activity in the Ticket. Also could do popup notifications and click to call.
1 vote -
xcitium
Are we able to integrate Xcitium security platform
1 vote -
"Custom field updated successfully" warning for adding custom fields.
When adding a custom field for a ticket, etc., can the warning or prompt "Custom field updated successfully " just pop up for like a few seconds then go away? Of if the field creation fails, can that just pop up for a few seconds. It's really distracting when making a lot of fields you have to constantly click on that warning to make it go away. They just pile up in a list.
1 vote
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