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5024 results found

  1. I wish Atera could add an option to minimize the window when I open a PowerShell or CMD into a device, just to check on something in the background
    Also would be great to have a Multiwindow PowerShell/CMD

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. Ability to setup SLAs based on ticket types, tags, and custom fields.

    1 vote

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  3. Having more options to quick search would be helpful minimizing the time to look into each device detail.
    for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...

    1 vote

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  4. I need to give my colleague access to the SNMP library, but I don't want him to be an administrator. At the moment, I don't have the option to assign him permissions for this section only.

    It would be good to have more scalable permission levels for technicians.

    1 vote

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  5. This is an improvement idea next to custom fields.
    Custom fields only allow to set a field with a current value but does not keep history data.
    This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.

    It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
    This would allow to run detailed monitoring on server and workstation.

    The custom statistics counter should only allow numeric values, but…

    1 vote

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  6. As an improvement in Atera's communications, how about adding Gilgi to the operations parts of the portal to respond and triage?

    1 vote

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  7. Please allow us to remove AI from the column listing. I don't have the feature, don't want the feature and sick of seeing it on every expletive deleted application I use. I need to do work, not hide AI functionality all damn day.

    1 vote

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  8. Filter out event alerts based on matching event contents using regex or string pattern search.

    I.E. User A is an automated user.

    It logs on every 10 mins to computer A.

    I want to exclude User A Logins from the sign in or sign out event 4624 or 4625

    but I want to log every other user logon


    Another example.

    Filter out computer logon to domain by filtering out "\S+(.\$)"

    1 vote

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  9. It would be great if Atera offered multiple outgoing email domains with DKIM verification. To properly implement DMARC quarantine/reject, we would need to set up 2 outgoing email domains with DKIM verification.

    1 vote

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  10. The device details page of a windows machine includes the field "Windows 11 eligibility", but that field is absent from Analytic Report Filters. I'd like to be able to include that field in my reports.

    1 vote

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  11. I see that AI Insight offers way to create new knowledge base articles, but what about updating articles? This would be especially useful when a process has changed or if new steps are required as technology changes. It would be great for Copilot to suggest an additional step based on a technicians actions, or even maybe simplify them if the technician took more steps then they needed.

    1 vote

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    0 comments  ·  AI Copilot  ·  Admin →
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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  12. We have saved filters on the webpage for tickets , it would be nice for the techs using mobile app to see these filters too.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  13. It would be nice to have different default form templates for tickets created in the user portal vs. created in Atera by a technician without the tech having to remember to change the template. This would give the ability to add more technical fields automatically when the ticket is created by a tech. It would also allow more customization of ticket automation rules based on whether the ticket was created by a user or by a technician.

    1 vote

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  14. When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).

    Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and…

    2 votes

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  15. Add the private IP as a column to the devices console or to one of the reports.

    2 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  16. Dear,

    Within our organization, we have recently received our first AI-Ready laptop: an HP EliteBook Ultra G1q AI PC, equipped with a Snapdragon X Elite processor and based on the ARM64 architecture.

    We attempted to install the standard x64 agent (the one available for Windows 11), but it has caused multiple application-level errors due to platform incompatibility. Below is a sample error from the Event Viewer:

    • System

      • Provider

    [ Name] .NET Runtime

    • EventID 1023

    [ Qualifiers] 0

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2025-07-14T08:33:24.2974670Z

    EventRecordID 2040

    Correlation

    • Execution

    [ ProcessID] 13032
    [ ThreadID]…

    1 vote

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  17. Add true "device name" column option so that we can list devices by both Atera/friendly name and the PC name.

    I renamed a computer in Atera to be more easily identified, but the devices table only shows the custom name. It would be helpful to have them side by side.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  18. At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.

    2 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  19. I need to be able to manually mark Devices at "Inactive". Want to keep them for inventory, but don't want them to show up in sites or take scripts/patches. Also, this is different from retired devices, because I want it to be a manual process and just because a device hasn't been used in "X" amount of days doesn't mean it's inactive.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  20. For servers or computers that are used for specific purpose such as VEEAM or other reason like keeping a computer on older Windows versions for specific reasons, these computers are omitted from patch profiles and are not patched. These computers need to have an option to filter out of the patching dashboard and reports as they affect the reporting inaccurately due to this business practice.

    1 vote

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