4702 results found
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Custom fields in views
Unable to see customer fields in ticket views. They appear in advanced filtering but can’t addd them to default views.
1 vote -
Custom fields in views
Unable to see customer fields in ticket views. They appear in advanced filtering but can’t addd them to default views.
1 vote -
1 vote
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Network Management Platform Monitoring
Integrate connection to Network Management platforms (ie; Ubiquiti, Cisco). Allow for device update and other notifications directly in Atera. Also links to platform website that opens in another tab directly to the selected site, device or setting. This could also be used for asset management integration for warranty and RMA submition or status.
2 votes -
Trustpilot Integration
Integration with Trustpilot (for AFS) would be a very worthwhile option. Public reviews and feedback are crucial to gaining trust from the public and other businesses.
Currently AFS requires a BCC option to work, this is something Atera doesn't support - having a direct integration with Trustpilot (like many other platforms) would make this much easier.
1 vote -
Short window (2-5 minutes) to edit ticket response by tech
Allow a short period to edit a techs response in case of errors (spelling perhaps) or re read unclear item before posting - after which no edit is allowed.
1 vote -
Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
2 votes -
Can ticket automation do follow-ups and close if no answer?
We've been trying to find a way to implement automated tickets follow-ups (using "activity status" and "hours since status changed") but can't seem to get it to work. Has anyone been able to make it happen? Currently, there is no trigger for Activity Status just Status. We cannot mark the ticket as Pending everytime to trigger this automation. Defeats the purpose of an automation it will have be done manually. I found a reddit article replied by Atera (3 years ago) and still no change. https://www.reddit.com/r/atera/comments/zevva9/can_ticket_automation_do_followups_and_close_if/
1 vote -
Ability to exclude customers from technician/user access
Would be very handy to have an option to exclude customers from Technicians rather than have to manage "specific" customers they can access. The larger an Atera instance grows, the more difficult and annoying it is to manage specific exclusions from the list for every group.
Having an option such as "Exclude these customers" from the technician access would be a much quicker and easier option rather than "specific customers" where you have to add every customer and then remove those that users shouldn't access.
1 vote -
Mac Modell Specification
Mac Specification
In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.
1 vote -
Display local activities in the activity log
Display local activities in the activity log
It would be helpful if the activity log for devices listed not only the actions performed on the Atera itself, but also those performed locally on the device. Many competitors already offer this feature. This would significantly simplify the workflow.
1 vote -
New Tickets page UI - Feedback [Q1, 2026 Feature release]
Hi everyone — we’d love feedback on the new Tickets page UI (the redesigned, configurable table).
What’s new (vs old Tickets page):
- Detailed vs Compact view (Compact = more rows per screen)
- Show/hide columns
- Reorder columns
- Sorting + saved views
- New columns: Approval status, Created date, Last action date, Parent/Child tickets
What we need from you:
- Reply with anything you’ve noticed, but if you can, use this quick format:
1) Your setup
- Detailed or Compact?
- High-volume queue or occasional triage?2) What works
- What’s better than the old page?
- Missing columns?
- Too many clicks?…2 votes -
execute agent in time
In the profile, when we check “Run profile on recently installed agents”, the execution does not happen immediately, it takes too long and often forces us to either trigger the profile manually right away or run the scripts individually. Why does this feature not work properly? It is completely opaque and that is not acceptable. Make sure that when we request execution for a recently installed agent, the profile runs immediately once the agent is detected and installed.
1 vote -
API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties
We request two specific additions to the API to improve ticket management and documentation:
Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).
Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.
Context & Why this is useful:
LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.
IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which…
2 votes -
Atera ipv6 Support for Agents
Currently Atera lacks ipv6 support for agent installation and communication.
The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.
IPV6 support for other URLs:
pubsub.atera.com - No
pubsub.pubnub.com - No
app.atera.com - Yes
agenthb.atera.com - No
packagesstore.blob.core.windows.net - No
ps.pndsn.com - No
agent-api.atera.com - No
cacerts.thawte.com - No
agentreportingstore.blob.core.windows.net - No
atera-agent-heartbeat.servicebus.windows.net - No
ps.atera.com - Yes
atera.pubnubapi.com - No
appcdn.atera.com - Yes
atera-agent-heartbeat-cus.servicebus.windows.net - No
ticketingitemsstoreeu.blob.core.windows.net - No
download.visualstudio.microsoft.com - Yes
a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes1 vote -
Copilot window obscures device function buttons
On a device page, the AI Copilot windows obscures the Connect, Manage, Copilot, and Create ticket buttons along the top. Similar issue on the Ticket page, etc.
1 vote -
Signature ios
Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature
2 votes -
Reports Name missing
I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.
Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help…
1 vote -
Sort
In the mobile app there's no ability to sort. For example, you can't sort tickets newest to oldest or vice versa.
1 vote -
API for emails to pull tickets in via API calls rather than forwards or SMTPAuth
An option to integrate with email providers i.e. Microsoft via API calls rather than forwards.
This would allow emails/tickets to be pulled in fast, secure and minimises the amount of issues that can arise from email forwards and can help prevent ETP systems from double scanning emails that have already been checked (reducing hops and preventing further delivery issues)
1 vote
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