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  1. Dear,

    Within our organization, we have recently received our first AI-Ready laptop: an HP EliteBook Ultra G1q AI PC, equipped with a Snapdragon X Elite processor and based on the ARM64 architecture.

    We attempted to install the standard x64 agent (the one available for Windows 11), but it has caused multiple application-level errors due to platform incompatibility. Below is a sample error from the Event Viewer:

    • System

      • Provider

    [ Name] .NET Runtime

    • EventID 1023

    [ Qualifiers] 0

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2025-07-14T08:33:24.2974670Z

    EventRecordID 2040

    Correlation

    • Execution

    [ ProcessID] 13032
    [ ThreadID]…

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  2. Let's have AI Copilot analyze your clients, devices, and other relevant factors, such as when those devices are mostly online and active. Then, we can ask AI Copilot to make recommendations on when to schedule patching or which scripts to use for the various alerts you are receiving. Is something like that on the roadmap?

    1 vote

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    0 comments  ·  AI Copilot  ·  Admin →
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  3. Add true "device name" column option so that we can list devices by both Atera/friendly name and the PC name.

    I renamed a computer in Atera to be more easily identified, but the devices table only shows the custom name. It would be helpful to have them side by side.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  4. At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.

    1 vote

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    0 comments  ·  Asset management  ·  Admin →
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  5. I need to be able to manually mark Devices at "Inactive". Want to keep them for inventory, but don't want them to show up in sites or take scripts/patches. Also, this is different from retired devices, because I want it to be a manual process and just because a device hasn't been used in "X" amount of days doesn't mean it's inactive.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  6. For servers or computers that are used for specific purpose such as VEEAM or other reason like keeping a computer on older Windows versions for specific reasons, these computers are omitted from patch profiles and are not patched. These computers need to have an option to filter out of the patching dashboard and reports as they affect the reporting inaccurately due to this business practice.

    1 vote

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  7. Patching chrome, find all devices that need that patch and add hock deploy to all those devices. This can be used for any patch or cve vulnerability

    1 vote

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  8. It would be great to deploy Coro Protection with all necessary permissions to both Windows and Mac devices. Coro is an up-and-coming Cybersecurity Platform that may be a good partner fit for Atera since it is one of the most affordable but effective platforms on the market.

    A distribution solution for Coro that includes the activation of necessary permisions, run at start, and removal of existing security app would be great.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  9. Get / amend Ticket tags via API. It would be great if we were able to view/amend/add the tags associated with Tickets

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

    1 vote

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  11. Software dashboard where you can see a list of all software on devices that need updating and have the option to update all at once, like you can with the patching dashboard. It would also be great to have an end of life / support section where we can view this info.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  12. Here's an idea to enhance automation:

    Idea: Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates critical tickets if unresolved. This feature would streamline alert management, reduce manual intervention, and improve response times for critical issues.

    1 vote

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    0 comments  ·  AI Copilot  ·  Admin →
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  13. I am finding a need for a built in virtual display adapter/driver with the Atera agent that can be utilized by any remote tool for headless machines or machines with their monitors turned off.

    This would be especially helpful in many scenarios and avoid on site support or alterations to enable remote capabilities.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  14. currently, linux agents do not provide any software inventory data. while basic hardware information and health stats are available, there is no visibility into installed packages or applications. this is essential for audits, compliance, and troubleshooting. please add software inventory support for linux devices—similar to what is available for windows and mac.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  15. Webhooks triggers on Alerts

    We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.

    Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.

    We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the…

    5 votes

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    1 comment  ·  Alerts  ·  Admin →
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  16. Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”

    1 vote

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    0 comments  ·  Work From Home  ·  Admin →
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  17. Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  18. Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.

    1 vote

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  19. Option to send a NEW email from within an existing ticket without including the previous email chain.

    Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.

    For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.

    Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions,…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  20. I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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