4484 results found
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1 vote
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Enable automatic agent override when OS is re-installed
With having to re-image computer quite frequently, it would be nice that the system recognized the same Serial number and not create a duplicate agent. At the moment you need to copy/past the extra data fields/custom fields over to the new one and manually delete the old agent.
1 vote -
Move all monitored devices by one click onto another device
We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...
2 votes -
Add more agent to a specific contact
Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.
2 votes -
withsecure integration
Withsecure 3rd party integration, like the another serurity softwares.
1 vote -
reading survey response
Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.
1 vote -
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can paste it in
The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can snip it and paste directly in the chat session with customer service.
1 vote -
"Last Seen" field on devices screen and export
Add the device's "Last Seen" field as a column on the devices screen and export.
I use this to ensure that employees are adhering to IT policies
1 vote -
Detailed Permi
Separate Running Scripts from Remote Connection Under RMM Permissions.
In an ideal scenario it would be great to have detailed permissions for every function.1 vote -
Sub Tasks Feature
Would like to have the ability to add sub-tasks that we can assign to other agents. Like for a new hire template. The ticket has the main tasks and then has a bunch of sub-tasks to complete displayed below the description a section called tasks would be great.
1 vote -
Quick Reply Template Custom Variables
Please add a variable for the "Customer Main Contact".
This variable will be useful in quick replies where you would be advising someone to seek approval to proceed with things like Software or Hardware purchasing etc.. I was surprised that this was not already an option...
1 vote -
Change tickets back to the original look.
Change tickets back to the original look.
1 vote -
temp files clean up
we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.
1 vote -
Add Atera Ticketing portal to Microsoft Teams
Add Atera Ticketing portal to Microsoft Teams
1 vote -
Internal Training Classification
We would like to add the ability to add a custom field under the Type, for training
1 vote -
Include unique identifies in S.M.A.R.T. reports
Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.
1 vote -
Assign Agent selection list should be sorted
When selecting 'Assign Agent' from a ticket view, the selection list is unsorted.
This makes finding the required agent very difficult when the list contains hundreds of devices.
1 vote -
1 vote
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We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
1 vote -
Patch pre download
Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.
4 votes
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