4721 results found
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Feature Request: Allow running / re-running ticket playbooks on existing tickets.
Feature Request: Allow running / re-running ticket playbooks on existing tickets (or in a ‘simulation’ mode) so we can iterate and debug complex automations faster without generating new test emails/tickets each time.”
1 vote -
MFA and logon control for small offices
Some program like DUO that will allow addition of controlled logon and MFA for small offices with no domain or other controls in place.
1 vote -
Bitlocker in App
If I'm away and only have my phone and someone needs a Bitlocker key, I have no way to access it from the Atera app. PLEASE ADD THE BITLOCKER KEY TO THE APP. Thank you!
1 vote -
Status suggestions
When you click on the word STATUS in the Ticket view, it is not putting them in alphabetical order. Please fix this. Additionally, please give us the option to change the colors on Statuses - there's not good way for new tickets to jump out when a new ticket comes in other than have it marked Unassigned.
1 vote -
Set roles that can use outbound support email addresses rather than customers
It would be incredibly useful to be able to select what technician groups/individual technicians can use what outbound email address.
I.E. IT Support Technician uses helpdesk@, Security Technician uses security@
Rather than it just being limited to what customers can receive from what outbound email address.
As an example, we have multiple departments that handle tickets and each has its own mail address so we can manage the flow of tickets as they come in. I don't want my IT team address being used for Security tickets, comms tickets, project tickets etc. I want to be able to define what…
1 vote -
Driver version - Hardware
It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.
1 vote -
Parent ticket
When closing the parent ticket, have a notification box confirm that all the child tickets will be closed with it.
1 vote -
Direct access to computers from the web console
Often, when reviewing a ticket with the computer associated with a user, it's necessary to check another server, which requires having several tabs open. This could be simplified by adding an icon to the top bar that allows searching for other servers/computers of the same client and connecting remotely.
Clicking the icon opens a small drop-down menu with a magnifying glass for searching, preferably for "servers" and recently accessed servers, for example...
1 vote -
I would like to suggest a website improvement Admin> remote access settings> the default remote connection tool drop down should have a co
Admin> remote access settings> the default remote connection tool drop down should have a confirmation prompt before making any changes or deploying any programs to our machines
1 vote -
We need an API to inject a Knowledge base article into Atera
We need an API to inject a Knowledge base article into Atera. Our organization has knowledge base sources in multiple places. It would be nice to be able to pass knowledge base articles from other sources into Atera's knowledge base so that the AutoPilot can use them.
1 vote -
We regularly collaborate with clients who have their own in-house IT administrators. In these cases, we create dedicated user accounts so th
We regularly collaborate with clients who have their own in-house IT administrators. In these cases, we create dedicated user accounts so they can access only their own customer data within our environment. However, we have noticed that these users currently have full visibility of our entire knowledge base, including internal documentation.
To support secure collaboration, it would be highly beneficial to have more granular permission controls within the knowledge base. Ideally, this would allow:
Restricting access to the knowledge base on a per-user or per-role basis
Limiting visibility to specific folders or articles
Marking certain knowledge base sections as internal-only
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1 voteHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
1 vote -
When i select from the left devices and the go to table setting- edit mode to see if antivirus is up to date
When i select from the left
"devices" and then go to table settings - edit mode to see if antivirus is up to date. Create a new category there. I believe it is very important to see it there. Otherwise you have to go every single machine to check if antivirus is up to date.
1 vote -
Last reboot
Last reboot with more versioning options, the last reboot details for at least a last quarter.
1 vote -
Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…2 votes -
miradore
Miradore integration
1 vote -
MDM
Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?
1 voteHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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scheduled script
I want to be able to choose the exact day and time my scripts run on customer computers. Not every task fits into fixed repeating schedules. Customers have different routines, time zones, and specific needs.
1 vote -
Allow querystring on ticket creation URL
Allow selecting fields or entering values for ticket creation in the support portal URL using Querystring
Por example:
1 vote -
gili test
this is a test
2 votes
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