4784 results found
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More "snippets" available
Beginning to use approval requests in tickets and would like to be able to list who the selected approvers are when sending out an email to let people know who is approving or denying their request. Expanding on that more available options to use as snippets when sending a form email would be helpful.
1 vote -
Allow us to edit tickets
Please give us the ability to edit tickets.
1 vote -
support proxmox host
a modifyed client that supports proxmox host, with all the standard proxmox services
1 vote -
See and change a service start type
In addition to the existing start and stop buttons, there should also be an option to view and adjust a service's startup type via the Service Manager.
4 votes -
Pending Till Date
It would be really nice to have the ability to assign a date to a ticket for how long it will pend till. Despite having automations that auto change tickets back to open, sometimes tickets don't require a routine follow up. This would be beneficial for tickets that are more like projects or require a specific date before the next actions could be taken.
1 vote -
Stop changing the interface!
Sick and tired of the constant changes, and always for the worst it seems.
I now have to have the side bar pinned wide, or I get it flashing wide/small/wide/small as I work and move my mouse about.
Used to be able to select then copy the ticket number and title in one easy go.
Then a change and now I need to select it just right to get both, but when pasted it would be over two lines.
Then most recent change and selecting is still a pain but can acheive that, but now pasting is over three lines.
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1 vote -
Please allow us to hide the copilot column on the lists (such as device list)
The co pilot column is clunky, cannot be dragged, and is frankly in the way. I would like to be able to opt out of it being there. Or could you at least downgrade it to be a drop down option for the row?
Anyways, both me and my co workers have been having problems with this and find the new UI generally clunky. This is one such reason.
1 vote -
newest
the ticket order newest to oldest i dont like at all
1 vote -
Put entries back to the top
Please give us a choice on whether to enter info from the top or bottom of a ticket. It used to be top and I prefer that. Now we're forced to enter from the bottom. Some may like this but we should have a choice.
2 votes -
Please make the ticket reply field resizable
With the new ticket layout, please make the ticket reply field larger, or resizable so we can see more than five lines when replying to a ticket.
2 votes -
New KB editor - lacks many formatting features
Please bring back the old KB Editor that allows for HTML formatting.
This new editor stinks and I can't use my nicely formatted KB's.
My old articles still allow editing with nice HTML formatting so why not give us the option to use old or new editor for new articles.
If this is security related than explain how/why the HTML editor is available in other parts of Atera?
This is definately a major step back especially since we all use AI for making KB's and having a consistent style makes the KB's better and easier to process.1 vote -
Veeam 365 Backup including Public Folders
Veeam 365 Backup includes Public Folders, cannot find anyone else offering this.
1 vote -
Edit and delete comments
Tickets are getting long and messy because we can't edit or delete comments. We're getting out of office replies, long forwarded emails, the occasional mistake when posting to the wrong ticket, and occasional inappropriate comments. Give us the right to control our helpdesk!!!!!!!!!!!
2 votes -
script screen
Keep the script screen open after running a script, omitting the need to re-open and re-search when having to run multiple scripts on a single target
2 votes -
Need the funtion to add calendarentries for team members
Until recently, it was possible, to create calendar-entries for tickets in calendars of team members. Since a few weeks, this is not possible anymore.
This was a key feature for us, when managing tickets. We urgently need this function back. A team calendar is not a solution, as we dedicate the ticket to a person.1 vote -
Expand the ticket reply window
The default ticket reply window size is not only fixed size but too small, can be difficult to scroll in - can we make it draggable to enlarge or at least 25-30% larger?
6 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Ticket body - not wrapping text properly words cut off
Finding clients that type a longer ticket description the ticket body is not wrapping and several words on the right are cut off.
1 vote -
US pacific time zone support.
There always seems to be a day delay in regards to ticket responses. I think ticket would be resolved twice as fast if there were a dialog closer to real time.
Thank You.
1 vote -
Inactivate User based off of Entra ID Sync
Atera's existing Entra ID integration is a one-way sync that creates new users and updates existing ones. On each run it imports users found in Entra ID and refreshes a set of profile fields (name, job title, phone, and mobile) on records it matches by email address.
However, it does not sync a user's account status, and it has no deprovisioning step. A user who is disabled or removed from Entra ID the sync leaves their Atera record in place and active. This obviously causes a data consistency issue as users are now showing active in Atera that have been…
1 vote -
Allow scheduling of child tickets
When creating a child ticket allow it to be scheduled, aids in project management and disable/enable scenarios for sharing, access or user leave.
1 vote
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