5019 results found
-
azure department
Include the department as a sync'd field with Entra ID integration
1 vote -
Custom fields in device note not visible
Custom Field Device Notes Not Persisting
Issue:
Custom field device notes are not visible by default. To view them, the field needs to be expanded. However, once the page is refreshed or navigated away from, the field collapses again and does not remain in the expanded state.Expected Behavior:
Device notes should either be visible by default or remain expanded after leaving and returning to the page.Actual Behavior:
The field always collapses, requiring manual expansion each time.Impact:
This makes it inconvenient to quickly review notes and reduces usability.1 vote -
change public entry to be a private entry
We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.
If we just change the ticket to the customer they see the history from the original entry.
We need to be able to change this to a private entry so the customer does not see the whole email chain.
1 vote -
Asset Depreciation Tracking Based on Cost and Year Usage
Description: Add a native feature to calculate and track depreciation of IT assets based on purchase cost and age. Admins should be able to set depreciation method (e.g., straight-line), useful life, and view current book value. Include exportable reports for finance and budgeting purposes.
Use Case: Supports financial planning and asset replacement strategies by providing real-time depreciation data.
1 vote -
Device Check-In/Check-Out Workflow for Loaner Management
Description: Introduce a check-in/check-out status system for devices, distinguishing between permanently assigned assets and temporary loaners. Admins should be able to mark devices as “Checked Out” with user details and expected return date, and “Checked In” when returned. Include reporting capabilities for tracking overdue returns and usage frequency.
Use Case: Streamlines loaner device management and reduces loss or misplacement of shared assets.
1 vote -
Software Inventory + Warranty Expiry Notifications
Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.
Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.
1 vote -
Software Inventory + Warranty Expiry Notifications
Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.
Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.
1 vote -
Track Historical Device Issuance (User Assignment History)
Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.
Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.
1 vote -
1 vote
-
Sort by activity status
On the tickets page, please add the ability to sort by activity status, add new columns, for example date created, ticket age and the ability to simply click on the title of the columns to sort it instead of using filters, and instead of having a small coloured dot, it will be more noticeable if the entire text is highlighted.
1 vote -
Make url clickable from script based custom field
So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch…1 vote -
Import Public Holidays for Business Hours
Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL
1 vote -
related agent
I normally work with multiple computers located in different areas of the company. Why can I only connect one computer to my account (as contact)? I have several customers with the same situation, but absurdly, ATERA only allows me to connect one computer to one contact and does not provide for anything of this nature.
1 vote -
Request for Robust Agent Self-Upgrade Mechanism
I’d like to highlight a critical pain point with Atera agent upgrades and propose a more sustainable solution.
Current Problems
When upgrading agents via:MSI installation or CURL command, the process often: Removes the old agent but fails to install the new version (leaving devices unmanaged).
Triggers Error 2753 (corrupted installer state) or GPO conflicts.
Workarounds (e.g., manual PowerShell cleanup + reinstall) are not scalable and violate IT best practices.
No atomic upgrade process: Removal and installation are not transactional. Dependency on GPO/MSI: Prone to permissions/cleanup issues (e.g., residual registry keys).
No built-in rollback: Failures leave devices in a broken…
17 votes -
Minimize powershell/cmd instead of closing-opening each time
I wish Atera could add an option to minimize the window when I open a PowerShell or CMD into a device, just to check on something in the background
Also would be great to have a Multiwindow PowerShell/CMD1 vote -
SLAs based on ticket type and custom fields
Ability to setup SLAs based on ticket types, tags, and custom fields.
1 vote -
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...2 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
Settings rights for technicians - insufficient scaling
I need to give my colleague access to the SNMP library, but I don't want him to be an administrator. At the moment, I don't have the option to assign him permissions for this section only.
It would be good to have more scalable permission levels for technicians.
1 vote -
Custom Statistics Counter
This is an improvement idea next to custom fields.
Custom fields only allow to set a field with a current value but does not keep history data.
This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
This would allow to run detailed monitoring on server and workstation.The custom statistics counter should only allow numeric values, but…
1 vote -
Device column listings
Please allow us to remove AI from the column listing. I don't have the feature, don't want the feature and sick of seeing it on every expletive deleted application I use. I need to do work, not hide AI functionality all damn day.
1 vote
- Don't see your idea?