5041 results found
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Splashtop access options
Currently, Splashtop allows users to select a single connection mode, such as requiring or not requiring connection approval. However, it would be highly useful to make this setting configurable based on sites and profiles. This would allow for specific connection behaviors tailored to different clients, user PCs, or servers, depending on their security or accessibility requirements.
1 vote -
1 vote
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Quick access to tickets to show status (awaiting technician response etc)
Quick access to tickets tabs to show their status on top navigation bar (e.g., awaiting technician response, etc.)
The newly implemented feature to highlight ticket status with colours, allowing us to easily identify and act on tickets awaiting responses.
I would love to see this feature applied throughout Atera, not just on the tickets page.
1 vote -
Enable Engineers to View Their Logged Hours Without Report Permissions
Currently, the only way for engineers to check how many hours they've logged in Atera during the day is by running a report, which requires specific permissions not everyone has. This makes it difficult to track our daily time usage and manage workload efficiently. I’m proposing a simple feature that allows individual users to view their own logged hours (per day/week) without needing access to the full reports section. This would help engineers stay aware of their time tracking and improve productivity without compromising data access controls.
2 votes -
Automated Full Disk Access for macOS via MDM (PPPC) Policy Deployment
It would be a huge time-saver if Atera could include the ability to deploy PPPC (Privacy Preferences Policy Control) profiles through its MDM tools to automatically grant Full Disk Access for the Atera agent on macOS devices.
Right now, we have to manually configure this on each Mac, which is both time-consuming and prone to being missed during setup. If Atera could handle this as part of the MDM deployment process, it would greatly simplify onboarding, improve monitoring reliability, and ensure better compliance across all endpoints.
This would be especially helpful for IT teams managing remote or large fleets of…
3 votes -
Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Pre and Post deployment functionality
Please consider adding the following functionality to the automated profile structure.
It would be really useful to be able to configure specific script sequence (pre or post) deployment as a second step before or after running a patch.
Currently the scripts deploy in a random fashion rather than in a structured manor as per your support team currently.
An example of this would be to run a force restart of Google Chrome after applying the latest Google update.1 vote -
I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text
I want my engineers to stay in Atera and use this solely, so having data on the customers within the customers overview page is the perfect place, I was looking to add a few field one being "Backup Procedures" where we can specify how the customer is backing up, so if a customer calls up to get something restored any of my engineers the see how the customer is backing up, without needing to ask other engineers or spend 20 minutes logging into servers to find out.
A Text Area would also be good for listing software that customers use
1 vote -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
2 votes -
Less AI, more fixing existing issues?
Can you focus less on adding AI to every single thing, and actually just fix the basic existing issues that have been on here for an extended time? We were told that we would be able to assign multiple computers to a user when we signed up months ago, but that still hasnt been implemented--yet theres a new AI update out every week.
5 votes -
Enable actual PDF/Excel file delivery for scheduled timesheet reports + centralized download overview
Hi Atera team,
The current “Schedule Report” feature for timesheets is very limited. While it sends an email notification, that message only links back to the classic report screen with the preset date range — not to an actual PDF or Excel file. From there, users still need to:
• Manually select the customer
• Export the report
• Rename and organize it for invoicingThis makes automation feel more like a reminder than a real time-saver.
💡 Suggested improvements:
1. Scheduled timesheets should be delivered as:
• A PDF or Excel file attachment via email
• Or a direct…1 vote -
Improve Logging for Software Updates
Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.
2 votes -
filter option "installation date" under installed software
Device filters can search for isntalled software, software inventory shows installation date. Please add a filter option to filter installed software by installation date, all necessary data is already there!
1 vote -
Additional monitoring for IP/Domain/MX/DNS
Website IP/Domain Name monitoring
MX record and DNS record monitoring3 votes -
Default Monitoring Agent
Let us set a default monitoring agent instead of making me scroll through all 1000 devices to find the one I need. Or here is an idea let me set it to only show servers on that list.
1 vote -
Configuration Policies. A great option would ber to have an UPDATE CONFIGURATION POLICY
Configuration Policies. A great option would ber to have an UPDATE CONFIGURATION POLICY option for selected devices. Usally we have wait 12 hrs for the config to be applied to the device or specifically apply the policy to a single device.
1 vote -
DateTime or just Time custom field
Currently, there is only a "date"-type custom field. We have need for tickets that also include a start and end time as well. It would be nice to have a time field, and/or a combined date/time field.
1 vote -
scheduled ticket option - make available to main contact
Give the main contact availability to create a scheduled ticket, they can create tickets now but not schedule them - ideal for departing employees, new hires and other that happen on a future date
1 vote -
Add to ticket automations
Request:
Add to automation "Actions" so that we can pick Action Type "Set FIeld Value" and then pick "Related Field" = Customer and then "Value" being a drop down of Customer names.
This way we can build automations to put tickets under the right customer based on Ticket Title.Why?
- Clients sometimes send us emails directly instead of sending to the email we have setup in Atera to generate tickets. So we have to forward their email to create a ticket, but sometimes their email is not in the contacts of their customer settings and we have to manually go…
1 vote -
Zomentum could further streamline our billing processes
Atera Team,
I noticed that Atera integrates seamlessly with Xero, which we currently use. Can Atera's Dev team work on exploring whether integrating Zomentum could further streamline our billing processes, particularly for subscription services like M365 licenses for our customers.
Given the potential benefits, we would appreciate your insights on this integration and its feasibility. Your prompt response would be greatly valued.
2 votes
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