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  1. When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. Often times the in-line image is too small and we need to be able to zoom in.
    With the old UI we used to be able to double click the image and it would open using our default image viewer.

    We can no longer do this in the new UI.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. The message body of the NEW Ticket UI is missing original features.

    In the old UI we are be able to use @Someone in the body of the email which highlighted when we were speaking to more than one person from a group of people that are already in the CC line.

    We are no longer able to do this in the new UI.

    Example ticket reply to a ticket with multiple names in the CC field:

    Thanks Julie we will be sure to update you on our progress.

    @Rodney Case - Please add this to our current checklist.
    @Sam…

    1 vote

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  4. Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  5. We should be able to Search for a Device by Serial Number just like Device number.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. I think there should be a button that force refresh on the Available Patches.

    We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.

    This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.

    As some devices are just listed on the Devices list, but had been there without any refresh…

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  7. Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.

    Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when…

    2 votes

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  9. We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. Application as a Service to include Kubernetes as a service directly from the Atera console

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  11. 1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  12. The ability in the devices advanced search under storage if Bitlocker is enabled = true or false

    2 votes

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  13. Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.

    1 vote

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  14. Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.

    2 votes

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  15. For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.

    2 votes

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  17. Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...

    2 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  18. Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.

    2 votes

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  19. Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

    We request the implementation of comprehensive accessibility features within Atera's survey system.…

    2 votes

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  20. It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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