Ideas and Feedback

Ideas and Feedback

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  1. Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. The ability to export customer data/details, since we have a way to import.

    This for migrating to new MSP

    2 votes

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  3. SentinalOne integration (With MSP Portal)

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  5. In Atera's new interface, there is an option to quickly add an address from the Customers Page

    https://app.atera.com/new/customers

    If you add the address here and then visit the customer's profile in Atera, the address info isn't populated.

    1 vote

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  6. We should be able to export a full-offline copy of our own data and customer data from Atera.

    2 votes

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    0 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Add API user to the activity logs in Atera so we can track what's been done by API

    For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.

    1 vote

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  8. When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.

    Currently 'Phone' field is included in the search but 'Mobile Phone' is not.

    We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage

    2 votes

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  10. Add threshold for last reboot time so we can filter wich clients got high uptime.

    5 votes

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    2 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  12. It would be helpful to be able to control what Technicians see and have access to within IT Automation.
    ∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
    ∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
    ∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…

    1 vote

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    1 comment  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Currently you can only pause alerts for up to 5 Hours. The pause would be better if allowing up to 24 hours, as well as an alternate of days and weeks.

    Often systems will be shut down, users on holidays, equipment out for repair among other reasons. Flexible pause options would be far more useful.

    1 vote

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  14. Ability to set Technician status to away, vacation, or project so that they are not assigned tickets during this time.

    1 vote

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  15. I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.

    2 votes

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  16. Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.

    3 votes

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  17. Hi, can we have more ticket types please. For example? System Notifications or Maintenance e.t.c

    3 votes

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  18. It would be a good idea to add the functionality to be able use Network Discovery to scan devices using SNMP V3.
    All our switches are configured with SNMP v3 only due to security reason and adding all these switches for monitoring has become a challenge.

    2 votes

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    0 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  19. With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
    Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?

    2 votes

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Dear Support,

    There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
    Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.

    Request you to please review this feature board request.

    1 vote

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    0 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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