5021 results found
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Ticket Custom Fields: checkmark with multiple options
When you are creating a new field for a custom ticket form, if you choose the type as "checkbox you only have one checkbox with a title to check or not check. If you can create a "Title" or category and have multiple checkboxes to choose from, For example have a title as "Applications needed" and have multipe check box options to check.
1 vote -
multiple selectios in "dropdown" custom field
When creating a new custom field for tickets, when using the "dropdown" type of field, be able to choose multipe options. We want to use this for onboarding and a list of systems the new user needs access to. Right now you can only choose one option. We would like it to be:
Title: Systems Needed:
And then be ablel to choose multipe items under that title. Users could choose all the systems they need to have access to.1 vote -
Patch management
It would be nice to have a filter for the Patching Status widget. It seems like the patch status looks for all patches (OS, hardware ,etc) which skew the result. My team would just like to see how many devices that are fully patched but only OS patches.
Updated for clarity.
1 vote -
A precise control over the device reboot from Configuration policy
A precise control over the device reboot from Configuration policy
What we need:
We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.What we have in Atera through configuration policy:
• Disable auto-restart with logged-on users
• Restart outside of active hours
• Restart after selected time period
o 15 – 180 minutes
• Allow…2 votes -
Pinned Ticket Filters
Description:
It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.Benefits:
Faster access to frequently used filters Improved visibility of important ticket statuses Streamlined workflow without repeated filter selection1 vote -
Stop with all the ad popups
Stop with all the ad popups
1 vote -
Customize Tabs
Give us the ability to hide tabs in the side bar on the left and also re-arrange them.
1 vote -
Abandon the "new look"
Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.
1 vote -
Customer Portal
In the customer portal the description field can be set as obbligatory
1 vote -
rearrange kb article order
It would be nice if there was a way to re-order the KB articles so that they're easier to follow. If the ability exists already, I'm not seeing it.
Say I create KB articles with tips and tricks for OneDrive and I already have 10 articles. Then, I realized I should've created a "What is OneDrive" article. When I create that article, it just places it in a pre-determined order.
It would be nice to have the ability to drag and drop the articles into the order you would like to see them so that their easier to follow for…
1 vote -
Possibility to translate reports into other languages.
We would like to be able to translate reports into languages other than English.
2 votes -
Report that contains device name and contact
When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
I've used Atera for 3 years, and it's just 1 simple report, what do people think?2 votes -
Enlarge image
When users submit a ticket with an image, its so small i can hardly read what they are showing me, and you cant click on the image to open it at its original size? Can we add that? Otherwise it makes including images in tickets basically worthless.
3 votes -
PDF Preview Window
It would be nice for attachments to have a preview window for common file types such as, .PDF, .docx, etc
4 votes -
Better role selection in profile assignment
Currently when assigning a patch management automation profile - you can't select required folders across all customers, it has to be done manually per customer which can become quite tedious.
Would be good to filter by folder name i.e. all 'workstations' or all 'servers' across all customers.
1 vote -
log in type preference
Please add a check box to set a preferred login method. It is cumbersome to have to repeatedly select password and token when logging in.
1 vote -
Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
2 votes -
File storage to upload "loose" files
File storage to upload "loose" files which can be downloaded to the endpoints and run together with scripts.
Example: I need to push out a script to all devices which reads data from a config file.
How do I get the config file to all computers and THEN have the script consume it?
If there was a file repository, we could upload the config file, and then setup an automation which will include the file(s) and the script required and push the whole thing as a "configuration".
1 vote -
New (custom) ticket field can populate with Azure attributes
Have custom fields created for tickets to be able to populate with User attributes, like just the name to be used in Onboarding custom form, etc.
1 vote -
Custom "fields" populate with Azure User Attributes
Way to get a new field created for a custom ticket form to populate with User attributes that have been imported (sync) from Azure. Want to create an onboarding form, and would like to have a pull down with staff names from Azure. Would also help with other forms.
1 vote
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