4718 results found
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When i select from the left devices and the go to table setting- edit mode to see if antivirus is up to date
When i select from the left
"devices" and then go to table settings - edit mode to see if antivirus is up to date. Create a new category there. I believe it is very important to see it there. Otherwise you have to go every single machine to check if antivirus is up to date.
1 vote -
Last reboot
Last reboot with more versioning options, the last reboot details for at least a last quarter.
1 vote -
Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…2 votes -
miradore
Miradore integration
2 votes -
MDM
Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?
3 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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scheduled script
I want to be able to choose the exact day and time my scripts run on customer computers. Not every task fits into fixed repeating schedules. Customers have different routines, time zones, and specific needs.
1 vote -
Allow querystring on ticket creation URL
Allow selecting fields or entering values for ticket creation in the support portal URL using Querystring
Por example:
1 vote -
gili test
this is a test
2 votes -
stop counter when leave the page
Add a way to auto stop the counter when we leave the ticket page, now if u leave the page, the counter continues on the top, and if we don"t stop it, we can have tickets with few hours for nothing.
1 vote -
Create a custom report to identify missing patches.
Create a custom report to identify missing patches.
Add patching to analytical reports.1 vote -
Custom fields in views
Unable to see customer fields in ticket views. They appear in advanced filtering but can’t addd them to default views.
1 vote -
1 vote
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Network Management Platform Monitoring
Integrate connection to Network Management platforms (ie; Ubiquiti, Cisco). Allow for device update and other notifications directly in Atera. Also links to platform website that opens in another tab directly to the selected site, device or setting. This could also be used for asset management integration for warranty and RMA submition or status.
2 votes -
Trustpilot Integration
Integration with Trustpilot (for AFS) would be a very worthwhile option. Public reviews and feedback are crucial to gaining trust from the public and other businesses.
Currently AFS requires a BCC option to work, this is something Atera doesn't support - having a direct integration with Trustpilot (like many other platforms) would make this much easier.
1 vote -
Short window (2-5 minutes) to edit ticket response by tech
Allow a short period to edit a techs response in case of errors (spelling perhaps) or re read unclear item before posting - after which no edit is allowed.
1 vote -
Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
3 votes -
Can ticket automation do follow-ups and close if no answer?
We've been trying to find a way to implement automated tickets follow-ups (using "activity status" and "hours since status changed") but can't seem to get it to work. Has anyone been able to make it happen? Currently, there is no trigger for Activity Status just Status. We cannot mark the ticket as Pending everytime to trigger this automation. Defeats the purpose of an automation it will have be done manually. I found a reddit article replied by Atera (3 years ago) and still no change. https://www.reddit.com/r/atera/comments/zevva9/can_ticket_automation_do_followups_and_close_if/
1 vote -
Ability to exclude customers from technician/user access
Would be very handy to have an option to exclude customers from Technicians rather than have to manage "specific" customers they can access. The larger an Atera instance grows, the more difficult and annoying it is to manage specific exclusions from the list for every group.
Having an option such as "Exclude these customers" from the technician access would be a much quicker and easier option rather than "specific customers" where you have to add every customer and then remove those that users shouldn't access.
1 vote -
Mac Modell Specification
Mac Specification
In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.
1 vote -
Display local activities in the activity log
Display local activities in the activity log
It would be helpful if the activity log for devices listed not only the actions performed on the Atera itself, but also those performed locally on the device. Many competitors already offer this feature. This would significantly simplify the workflow.
1 vote
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