4748 results found
-
Customer creation for level 1 techncians
We need non-admin users to be able to create Customers. We have custom roles created, and a lower level technician should be able to create a new customer, assign contacts and set them up. Deletion (or even better - archive, deactivate, or retire a customer) should certainly fall to an Admin role.
1 vote -
[API] SearchOption
When searching contacts by phone number through the API, the searchOptions.phone filter only matches the Phone field of a contact. It does not match MobilePhone, even though both fields are part of the same
contact record and both are valid phone numbers for that contact.Use case
We are building an automation that needs to identify the calling end-user from their phone number and resolve them to an Atera contact in order to retrieve their tickets,
post comments on their behalf, etc. In real customer data, the mobile number is stored in MobilePhone for the majority of contacts (landline goes…1 vote -
Patch & Automation Feedback Too Vague
This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.
It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.
We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item…
2 votes -
Software Bundle Deployment Very Slow
Software Deployment is incredibly slow, and lacks any meaningful feedback during and after the process completes. No matter how many softwares are included in the list, it seems to take nearly an hour to deploy. Meanwhile, when we use a script to deploy a series of Ninite packages, they are done in 20 minutes...
At this point we only install two things from our default software bundle, and it STILL TAKES FOREVER. We don't even know when it really finishes without pulling event logs.
The whole point behind automation is to do it faster than a person... right now the…
1 vote -
Merge Same Devices but different Types
I would love to be able to merge devices of different types. For instance, a server chassis has the OS layer (agent) but also remote management (snmp). Tracking the fan health of the chassis requires I go into the SNMP device and all alerts are unrelated to the agent itself. It would be nice to merge the two devices so that I can track them as one. Printers are another good example, where I want to track the OID values (snmp) but also be alerted if the web interface (http) is ever not available.
1 vote -
Merge Same Devices but different Types
I would love to be able to merge devices of different types. For instance, a server chassis has the OS layer (agent) but also remote management (snmp). Tracking the fan health of the chassis requires I go into the SNMP device and all alerts are unrelated to the agent itself. It would be nice to merge the two devices so that I can track them as one. Printers are another good example, where I want to track the OID values (snmp) but also be alerted if the web interface (http) is ever not available.
1 vote -
API integration with Sangoma PBX to reset voicemail password
Link with Sangoma PBX to pull call recordings and reset voicemail passwords
1 vote -
Email subjects for AI responses
Can we have the ability to customize or put guidelines in place for the email Subjects on Robin/Autopilot's responses in email? We would like to make sure that the ticket number is always listed at the beginning of the subject. It would make it easier to quickly identify the ticket in question if an end user has multiple open tickets in progress.
1 vote -
What software was updated
Can we get detail report of which app was updated.
Currently we can only view the devices that got updated rather than what software was updated on the device.1 vote -
no details of the queued devices that did not get updated when IT automation profile
How do we know if the offline devices got updated when an IT automation profile is set to queue devices for a week or a month .
The report should mention if any of the device got updated when they came online. This will confirm if queuing devices even works.2 votes -
Ability to delete within tickets PLEASE!
Users often send things to their tickets that are completely unrelated. The tickets get messy. We need a way to delete information that is sent to tickets please!!!!!!!!!
2 votes -
secure boot Filter
Filter devices by their secureboot status (enabled / disabled).
2 votes -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
1 vote -
Ability to be notified, Emailed when an agent is online.
Ability to be notified, Emailed when an agent is online. This would be very helpful tracking down misplaced or stolen devices.
4 votes -
Print MULTIPLE Tickets
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple…
2 votes -
ticket tabs, close them when a ticket is closed!
when i close a ticket i want the tab to close as well. Anything other than that is stupid and whoever vetoes this ideal needs sin binned.
4 votes -
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username/password for device to allow uninstallation. This will allow the agent to remain securely installed on the device.
2 votes -
Ability to filter the run of IT automation and threshold profiles by agent details
If we create an IT automation or threshold profile that's only for Windows Servers then we have to create Profile at each and customer assign every Server to it and then assign every of that Server profiles to the automation profile
That's cumbersome and prone to errors
Much more efficient would be a set of filters at the automation profile, like "is Server" or "is a domain controller" or maony other smart things.
We would just assign am automation oder threshold profile to customers and it runs only at the matching agents
1 vote -
profil assignment for monitoring, patch management, automation could be more clear
to assigng a profile to a customer or to a , you have to drop down a customer (and a folder) and add ist.
Below you can see the allready assigned.What you can't see are the unassigned.
So you have to drop down an try to see, whats not assigned.
You will miss some.A (expanpandible for Customer-Folder) List of Checkboxes would be much more clear
1 vote -
Time entry billable round
Currently, if a ticket has a time entry duration of 1h:15m, the billable hours are set to 2 hours (Atera always rounds up).
It would be convenient if there was the option to round to 2 hours only if the work exceeds 1.5 hours (1h:30m).
For example: I work 1h:25m, the charge is 1 hour; if I work 1h:40m, the charge is 2 hours.Symply change the "Ticket Rounding" section in "Ticket Settings" to:
-None
-Quarter-hour
-Half-hour
-Hour (rounded mathematically) <<---new feature
-Hour (rounded up) <<--old feature renamed1 vote
- Don't see your idea?