Ideas and Feedback

Ideas and Feedback

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  1. I would like to see the current network connection link speed on the devices screen and also on the Auditor report.

    This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!

    Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!

    1 vote

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  2. When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.

    1 vote

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  3. Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.

    1 vote

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  4. The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

    1 vote

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  5. While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

    1 vote

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  6. I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.

    1 vote

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  7. Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!

    3 votes

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  8. 2FA Authenticator app for work from home instead of just 2FA via SMS
    Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.

    Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.

    1 vote

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  9. Hello,

    We use ISL Online for remote support, maybe to intergrate this also?

    Guy

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Hello,

    I have some Event viewer Tresolds. Iám missing 2 thinks here:

    1. Overruling the message with a understanding on instead of a copy of the event.
    2. If its Information i wont get a email notice, maybe to overrule it so it will email within the thresold rule? (Like inserting a USB)

    Guy

    1 vote

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  11. To be able to export all off line devices from a customer.
    Would be really usefull for a review the offline devices to find out the reson why are off line.
    This way we could find any old systems un used systems and also troubleshoot any Atera connectivity issues - showing an active system off line.

    1 vote

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  12. The address format on the dashboard is backwards. In the states the address is typically:
    123 street Ave
    City, State, Zip
    USA

    but on the dashboard the format is backwards

    usa
    State, city, address, zip.

    can we get this formatted correctly?

    1 vote

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  13. il serait intéressant de pouvoir ajouter des liens HyperText dans le profile des clients afin de consulter des documents offices 365 propre aux client, afin de compléter les renseignements du client en interne sans passer pars la base de connaissance qui est très limité sur la mis en page.

    1 vote

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  14. Need to be capable to select order to run automation and scripts inside the automation.

    Was told now by ATERA support that there is no order or way to select this.

    For automation we need many times select the order for scripts
    script1
    script2
    and many times will help if we had some conditions (example if server run scriptA, it workstation run scriptB)

    more specific

    1) run a script with msiexec to remove any version of XYZ software
    2) run the last version of MSI file to install XYZ software

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Being able to set the default threshold policy in bulk for customers rather than having to update each customer one by one. Setting to mark a default policy and deploy in one click would work well.

    2 votes

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  16. The ability to nominate a collection of critical services that the agent should automatically try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert.

    1 vote

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  17. The ability to nominate critical services that the agent should try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert or something.

    1 vote

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  18. We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.

    These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.

    I feel this is a 2 part request.

    1. Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
      For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
      CONDITIONS
      Ticket Field: Ticket Body,…

    2 votes

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  19. Expanding on earlier idea would be good to have the following:
    In Role Permissions:
    Build on to Desktop Remote Management and Server Remote Management but have a new item:
    Server Remote Access - Toggle remote access on or off for Servers.

    This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
    Speaking of scripts, before "Manage Scripts" have a toggle to:
    "View Scripts" - on and off so that we can assign L1 or L2 tech the ability…

    2 votes

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  20. It would be great if the Ticket Timer at the top of the page could include the ticket title as well.

    Currently it only shows the ticket number, and time accumulated.

    1 vote

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