I would like to see the current network connection link speed on the devices screen and also on the Auditor report.

This would really help trace cable faults where connections have dropped to 10/100mbps, or where old mini-switches have found there way back onto networks!

Today I discovered a client had recently had 10/100mbps phones installed with there computers now daisy chained onto them!

When creating a ticket the end user may have a screenshot of the problem they'd like to share, allowing image attachment capabilities to the API would give them the option of need be.

Provide a client for Macintosh, so that it is also possible to run network discovery in pure Macintosh environments.

The possibiliy to store personal passwords of technicians also for themselves - passwords that only the technician should know (personal passwort safe) for Logins on 3rd party portals for example

While entering time in a ticket, add the ticket status drop down to close or change the ticket status to reduce the amount of steps needed.

I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.

Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!

Hello,

We use ISL Online for remote support, maybe to intergrate this also?

Guy

Hello,

I have some Event viewer Tresolds. Iám missing 2 thinks here:

1. Overruling the message with a understanding on instead of a copy of the event.
2. If its Information i wont get a email notice, maybe to overrule it so it will email within the thresold rule? (Like inserting a USB)

Guy

To be able to export all off line devices from a customer.
Would be really usefull for a review the offline devices to find out the reson why are off line.
This way we could find any old systems un used systems and also troubleshoot any Atera connectivity issues - showing an active system off line.

The address format on the dashboard is backwards. In the states the address is typically:
123 street Ave
City, State, Zip
USA

but on the dashboard the format is backwards

usa
State, city, address, zip.

can we get this formatted correctly?

il serait intéressant de pouvoir ajouter des liens HyperText dans le profile des clients afin de consulter des documents offices 365 propre aux client, afin de compléter les renseignements du client en interne sans passer pars la base de connaissance qui est très limité sur la mis en page.

Need to be capable to select order to run automation and scripts inside the automation.

Was told now by ATERA support that there is no order or way to select this.

For automation we need many times select the order for scripts
script1
script2
and many times will help if we had some conditions (example if server run scriptA, it workstation run scriptB)

more specific

1) run a script with msiexec to remove any version of XYZ software
2) run the last version of MSI file to install XYZ software

Being able to set the default threshold policy in bulk for customers rather than having to update each customer one by one. Setting to mark a default policy and deploy in one click would work well.

The ability to nominate a collection of critical services that the agent should automatically try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert.

The ability to nominate critical services that the agent should try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert or something.

It would be great if the Ticket Timer at the top of the page could include the ticket title as well.

Currently it only shows the ticket number, and time accumulated.