4750 results found
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IPAM & Rack Builder
Hi Atera team,
I would like to submit a feature request for two additions to the client documentation section:
IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.
Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier…
2 votes -
Offer a feature that allows administrators to disable Internet access on a device but can maintain a heartbeat communication to Atera
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the…
1 vote -
Display a tickets details on the "New Child Ticket" or "New Parent Ticket" screens
When creating a child or parent ticket from within an existing ticket, I click "New child ticket," which opens the "New ticket" window. But I sometimes forget to check the site, user, priority, etc. before clicking "New child ticket" and the info isn't displayed anywhere in that new window.
If I click "Cancel" to go back to the existing ticket to copy the info, for some reason it doesn't take me back to the existing ticket I was just in. Instead it takes me to the default "All Tickets" page.
From there I have to find the existing ticket again,…
1 vote -
bulk
Please add option to bulk assign folders\site to devices, this is already on every other MDM it can be done easily via CSV on intune for example. We want the same option here in Atera, so if lets say I need to switch 300 devices to a more "aggressive" patch profile I dont need to manually assign them 1-by-1.
1 voteHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
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Sort or filter by tag.
Being able to sort by Tag or filter all with out a particular tag.
1 vote -
Wildcards in searches
"While the global search has been enhanced to be a fuzzy search, and also now includes custom fields, searches in general are still missing proper wildcards.
First and foremost, I would like to see the common '' and '?' wildcards honored. Even the advanced filters lack this ability, only providing the 'contains' which is just a poor man's wildcard providing the basic '<search>*' option.
Bonus points if you will implement a RegEx function in some way... whether it is a checkbox next to the search box or initiated by some special character combination, such capabilities deserve to be…
1 vote -
Please BRING BACK CHAT button, so we dont have to connect to discuss support!
We would love to be able to pop open a chat window with a user w/o third-party apps.
This would prevent unnecessary take-overs, accidental inputs, and simplify comms.
1 vote -
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more…2 votes -
Add email snippet to put in a template that takes the agent to the ticket
Add email snippet to put in a template that takes the agent to the ticket
1 vote -
Feature Request: Allow running / re-running ticket playbooks on existing tickets.
Feature Request: Allow running / re-running ticket playbooks on existing tickets (or in a ‘simulation’ mode) so we can iterate and debug complex automations faster without generating new test emails/tickets each time.”
2 votes -
MFA and logon control for small offices
Some program like DUO that will allow addition of controlled logon and MFA for small offices with no domain or other controls in place.
1 vote -
Status suggestions
When you click on the word STATUS in the Ticket view, it is not putting them in alphabetical order. Please fix this. Additionally, please give us the option to change the colors on Statuses - there's not good way for new tickets to jump out when a new ticket comes in other than have it marked Unassigned.
1 vote -
Set roles that can use outbound support email addresses rather than customers
It would be incredibly useful to be able to select what technician groups/individual technicians can use what outbound email address.
I.E. IT Support Technician uses helpdesk@, Security Technician uses security@
Rather than it just being limited to what customers can receive from what outbound email address.
As an example, we have multiple departments that handle tickets and each has its own mail address so we can manage the flow of tickets as they come in. I don't want my IT team address being used for Security tickets, comms tickets, project tickets etc. I want to be able to define what…
1 vote -
Driver version - Hardware
It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.
1 vote -
Parent ticket
When closing the parent ticket, have a notification box confirm that all the child tickets will be closed with it.
1 vote -
Direct access to computers from the web console
Often, when reviewing a ticket with the computer associated with a user, it's necessary to check another server, which requires having several tabs open. This could be simplified by adding an icon to the top bar that allows searching for other servers/computers of the same client and connecting remotely.
Clicking the icon opens a small drop-down menu with a magnifying glass for searching, preferably for "servers" and recently accessed servers, for example...
1 vote -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes -
When i select from the left devices and the go to table setting- edit mode to see if antivirus is up to date
When i select from the left
"devices" and then go to table settings - edit mode to see if antivirus is up to date. Create a new category there. I believe it is very important to see it there. Otherwise you have to go every single machine to check if antivirus is up to date.
1 vote -
Last reboot
Last reboot with more versioning options, the last reboot details for at least a last quarter.
1 vote -
Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…2 votes
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