4482 results found
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Mobile app start in tickets screen
For most of my team, it would be really helpful to open the mobile app and go straight to tickets vs alerts. Give us the option to select which screen makes most sense to us.
1 vote -
Improving code reusability and batch flow control on scripts
In order to avoid code duplication between scripts and improve reusability and flow control on business-logic, it would be very interesting to have the possibility to make calls between scripts to other existing scripts. I mean, for instance, make calls on a powershell script to another existing powershell scripts:
switch(some-needed-conditional){
"if - A": [Call-to]::Atera-script-1
"if - B": [Call-to]::Atera-script-2
"if - C": [Call-to]::Atera-script-3}
2 votes -
every work on one project on ten tabs in windows well now you can simplify the process
consolidated tabs button
2 votes -
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository)
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
This is really important for us to be able to really use the Private Software Repository.8 votes -
Make a larger selectable area around the check box
A lot of spurious tickets and alerts get created and are intermingled among legitimate tickets and alerts. Selecting all, although easy, is out of the question. While clicking through several tickets and alerts quickly, the check box is easily missed. The check box size itself is fine, but it would be nice if the hot spot around the check box were larger.
1 vote -
Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
3 votes -
Remove Custom Domain for Non-applicable Plans
I am currently on the growth plan and am a bit peeved. It's ridiculous that I am able to set up a custom domain, and on that page, there is no mention that an SSL requires me to upgrade the plan. There is literally zero point in having a custom domain that is not SSL encrypted so having it as an option for Non-applicable plans is idiotic.
2 votes -
"Please Reply Above This Line" should be editable
We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.
3 votes -
Ticket Templates and The Service Portal
Hi Atera team,
After building out the platform for my company, I have come to notice that the service portal does not fully optimize the use ticket template feature.
As it stands now, when a user navigates to the service portal and creates a ticket, ALL custom fields that have the setting "User can Edit" are shown to the user. It will remain this way UNTIL a user selects a ticket template. Only after selecting a ticket template, the custom fields will filter down to what has been specified to be included in the template.
After doing some brainstorming with…
1 vote -
In Devices Screen add "Notes" Column
Add a column option in the devices list that shows the "Notes" custom field
1 vote -
Contacts
It would be nice if we could assign multiple agents/devices to a single contact.
Example: Some contacts (users) have both a workstation & a laptop.
Example: Some contacts are the point contact for all computers (agents), so all communication will be sent to a single contact on the customer side for all devices/agents.
5 votes -
dashboard
Hi, would it be possible to implement the ability to create and save multiple types of dashboards?
Among the interesting things, it would be wonderful to have the customer pointer on the map with green, orange, red coloring based on the criticality of the problems detected for each customer.
4 votes -
please add Bomgar as a remote access integration for existing bomgar users
please add Bomgar as a remote access integration for existing bomgar users
1 vote -
formatting code
Having the ability to paste code into a ticket reply or internal note would be immensely helpful. It would be nice to be able to paste code into my ticket notes and easily copy it for future use.
Could be implemented similarly to how Discord or Slack by surrounding the text with backticks
2 votes -
Edit and Export Passwords
The Ability to Edit Existing Stored Passwords is Paramount!
ALso the Ability to Export stored Passwords to .CSV file.These two features should be implemented as they are commonly needed.
1 vote -
Customer Reply Address for Teams
Custom reply email based on Teams (Support, Sales, Projects) instead of using just the primary support email address which is set as support@
this is so it is clear to our customers which team is replying, at the moment, all ticket replies will appear as suppport@
this was achievable in Zendesk where support@ would appear as support and projects@ would appear as projects and sales etc
1 vote -
Patch Management & Automation Reports
We have many endpoints that are covered by Patch management and automation profiles.
The profiles notify us and generate a report which tells us which computers have succeeded which is fine.
The issue is if a device is offline it will outright mark it as failed, please can there be a section added for offline devices so if a computer has not booted/ since X it is not marked as failed it could be marked as offline/skipped
1 vote -
Software Report
Microsoft Teams reports incorrect, We expected Microsoft Teams report from Atera, like other software’s report.
1 vote -
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.
2 votes -
Splashtop RMM for Linux
It would be helpful to have a Splashtop RMM client for Linux so that remote machines can be managed from a Linux computer. RMM will not launch when using Wine or Bottles to install the Windows version.
2 votes
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