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Ideas and Feedback

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4971 results found

  1. We would like to see a customer read status updates for when a customer opens the email containing a ticket response sent out of atera as a ticket update. This could be accomplished with read receipts or even better as a pixel tracking just like email marketing companies use to show statistics.

    1 vote

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  2. I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.

    3 votes

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  3. I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.

    2 votes

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  4. Deep Instincts should be a cyber security option in the app center with native integration with Atera.

    1 vote

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  5. Alternating colors on the Patch Management and IT Automation page.
    I have a screenshot to share.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.

    2 votes

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  7. Would it be possible to merge multiple tickets by using the check boxes on the left hand side of the screen and then clicking merge at the top.

    1 vote

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  8. The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

    1 vote

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  9. Need a report to tell me which devices for a customer are eligable for Windows 11

    5 votes

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    2 comments  ·  Reports  ·  Admin →
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  10. Is it really necessary
    to grand full Admin rights
    to change a customer's phone number ?

    I don't want my back-office to play with scripts on devices .. 😲

    2 votes

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  11. It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.

    i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).

    Other helpful variables might be:
    Week Number
    Current Date
    Current Time
    Current Date +/- #Days
    Current Time +/- #Hours:minutes.seconds
    Scheduled ticket recurrence count (i.e. Tech Review #22 would be…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.

    1 vote

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  14. The new design sucks. It takes at least one additional click to see information that was visible right away. I like the customization, but I lose time because 80%+ of the stuff I need now takes longer. Please give the option to keep using the old design.

    2 votes

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    2 comments  ·  Devices  ·  Admin →
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  15. As it currently stands, when you enter a contact it always results in only showing open and pending so that you constantly have to check "select all" and if you leave the page for a moment it will never remember that you were just there to show all the tickets, resulting in a neverending clicking of "select all".

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  16. It would be great if Finance could access Atera and just have access to the built-in Finance product and pull reporting. As now we need a technician license for someone to pull the reports and press the button for invoicing, then download it and redo it on our templates and add the tax number. 20 minutes a month on Atera Finance, and they require a license or when they need to pull a report on a finance query?

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  17. Ability to allow you under email settings to add a Reporting SMTP server and, as a example invoicing SMTP server so we can whitelable our reports as we cannot even use in the public / goverment sector due to reports still mis aligned and the server its sending from, would be nice to add your own sending server

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  18. Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. Fixing the advanced reports to fit onto a PDF or letting you drag what you build so it will fit, it looks great when building it, but you can't send it to a client as half of the information does not fit or does not look anything like it when building. Reporting is a customer's way of looking at what is in the IT environment, and currently we can't use the reporting for any clients; we can't even export it to HTML or MHTML.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  20. Please make splashtop SOS part of the subscription rather than marketing the option and needing to go and buy it, even if it is an example included in the top two options and discounted pricing for the other tiers rather than needing to pay full price, where Atera can get bulk discount and save everyone money

    3 votes

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