4838 results found
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Dynamic field mapping for Cloud Actions via Custom Fields
Summary
Cloud Actions should be able to pull values for API calls dynamically from user-defined Custom Fields, instead of only supporting static input or full list retrieval. This would enable targeted update/write operations against the Atera API (and external APIs) without having to manually identify the relevant record.
Current behavior
When I set up a Cloud Action against the Atera API (e.g. "Update Customer"), I can essentially only retrieve all entries via the API. There is no way to dynamically bind a call's parameter to a specific record or an existing Custom Field. As a result, targeted updates are cumbersome…1 vote -
Time Since Last Activity Condition
I would like to see a trigger or condition based on the Time Since Last Activity of a ticket.
I am wanting to create an automation rule that sends an email to a technician after 72 hours since last activity on an open or pending ticket as a reminder to follow up on the ticket.
1 vote -
Ability to Edit
Often we receive out of office replies, large signatures, or extraneous information (like a giant forwarded email string) in tickets. Sometimes, because of how Atera is designed, we put the wrong info in a ticket. We have to have the ability to clean this up. Even if it's an option we can click in Admin we need that option.
It's at the point where I'm ready to look for another helpdesk application.
10 votes -
Limit bearer token to ipv6 address
Allow IPv6 as well as IPv4 on bearer token.
When creating a new API Token I have to allow all Any since our production servers use IPv6 and the input form will not allow that.
1 vote -
Status Selection on Ticket Creation (Dashboard)
Feature Request
Add a Status dropdown field to the ticket creation form in the Atera RMM dashboard, allowing the technician to set an initial status at the time of ticket creation rather than defaulting all new tickets to "Open."Current Behavior
All tickets created from the dashboard default to "Open" regardless of context. There is no way to set the status during creation — it must be changed as a second step after the ticket is saved.Requested Behavior
When creating a ticket from the dashboard, the technician should be able to select a status from a dropdown at creation…2 votes -
Device Page Title Arrangement
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto…
1 vote -
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Currently, the setting applies to either all or none.For example:
- Do not create contacts for emails originating from public domains (e.g., Gmail).
- Automatically create contacts for emails from recognized company domains.Ideas for configuation either:
- Maintaining an allow list of approved domains, or
- Maintaining a block list of domains to exclude from contact creation.
Thank you for your consideration
1 vote -
Advertisements
Please, Please stop all of this stupid advertising. We are here to work not worry about where we click . AI crap is always in the way, at login always advertising . Stop, Just Stop.
18 votes -
Better Customer Profile
On Password area:
- Password History
- Two step authenticationDocumentation Area:
- A place we can create folder and files for KB and SOP
- Picture Gallery for reference
- Network DiagramAtera will be on top of all RMM if they have a good IT documentation platform
4 votes -
New look menu is a step backwards
The new menu interface has hidden 'Knowledge base' behind a 'More' button but left items we never use. we need the option to pin or rearrange menu items.
25 votes -
Restrict the ability to set Closed Status on Tickets
Since "Closed" status permanently closes a ticket without giving the requester the ability to re-open it, I'd like the ability to remove the "Closed" status from the Status dropdown box.
The workflow we want to have is a technician sets a ticket to "Resolved" and then an Atera rule automatically changes Resolved tickets to Closed after a period of time which can be done. However technicians are accidentally setting tickets to "Closed" and duplicate tickets are being created when a requestor immediately replies.
I know there's an option to allow "Closed" tickets to be re-opened, however I do not want…
1 vote -
Move user to another site
I'm unable to move a user to a different site. The AI shows a ridiculously cumbersome solution. Please make this easier. Staff move around.
5 votes -
Device Search
We name our devices in Atera based on Site and User. However, the devices themselves are named by their asset tag. When I search in Atera under Devices in EITHER category by device name it does not find it and the name is clearly in the information Atera gathers about the device. This is frustrating - please fix.
1 vote -
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
3 votes -
CVSS for devices - esp. those higher than 5.0
It would be nice to see (at a glance) devices with pending patches that have correlating/high CVSS and/or relative CVEs... to show "critical" patch concerns - i.e. to give them due diligence. Otherwise, add CVSS and/or CVE as a filter criteria on the Devices tab.
3 votes -
Receive exported PDF of my scheduled patch management and IT automation via email
It's super easy to schedule a report on any Patch Management and IT Automation profile and get an email every day.
It would be soooo much more convenient and time-saving if you could get the export report in PDF format instead of a link directing you to the reports section.
Hope this can be added at some stage.
Thanks
Ronald1 vote -
Tickets page new column
Add the ability to add a column showing total time logged to a ticket directly from the main tickets page.
1 vote -
Filtering on date fields (is null or is blank) unavailable
Currently, Atera does not allow filtering tickets or views by blank or null values in date fields, including built-in ones like Follow-up Date or custom date fields.
You cannot directly filter for tickets where the date is empty. There is no native functionality to filter by empty date fields or by today/tomorrow in custom date fields.
1 vote -
New Patch automation page
It does not appear that the new format for creating/editing automation profiles is saving the email for notifications.
2 votes -
Manipulate "Approvals" in the built in approval engine within tickets
I'd like to be able to add an approver to a ticket with ticket automation rules.
5 votes
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