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4936 results found

  1. Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.

    1 vote

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  2. When using an IT Automation to deploy software, I need the ability to import a CSV file where Atera will use this list based on device name and domain name to deploy software.

    1 vote

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  3. When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    3 votes

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  4. When creating a ticket manually, no agent can be assigned

    This would be relevant for back-office ticket creating -> Technicians

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. Weekday & Time

    Server restart only at weekend ..

    1 vote

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  6. When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.

    Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.

    1 vote

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  7. Folder management :

    Get Folders <Customer> doesn't exist
    Post ( rename ) <Customer>, <folder> doesn't exist
    Create New folder ( doesn't catch duplicate folder names )

    2 votes

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  8. I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.

    2 votes

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  9. Make a device retired with manual button

    0 votes

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  10. Patch Management and Application Updates Based on the MITRE Attack Framework

    https://attack.mitre.org/mitigations/M1051/

    Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated

    3 votes

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  11. Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.

    2 votes

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  12. I have a question. Some of our users have noticed that when we close a ticket, it creates another email. Is it possible that when we close the ticket, it keeps the original email from the first creation?"

    1 vote

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  13. When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.

    2 votes

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  14. There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.

    Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.

    Why this capability would be beneficial for partners:

    Simplified Billing and Management:

    Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
    Streamlined Support and Services:

    By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service…

    1 vote

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  15. It would be important to implement the import of Mib (Managed Information Base) files to Atera
    It would be very useful to improve a lot the use of SNMP.
    Now you work with individual OIDs, if you could import a specifoic MIB per device it would be fabulous.

    1 vote

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  16. Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.

    3 votes

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  17. More granular permission needed.
    We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
    There is no other way to give threshold and alerting permission apart from ticking 'full admin'

    4 votes

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  18. Drag and drop attachments on new ticket web form

    1 vote

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  19. could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?

    3 votes

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  20. could we implement something where if a device was offline for 60 days for example it would automatically retire the device?

    1 vote

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