4717 results found

1. execute agent in time

   In the profile, when we check “Run profile on recently installed agents”, the execution does not happen immediately, it takes too long and often forces us to either trigger the profile manually right away or run the scripts individually. Why does this feature not work properly? It is completely opaque and that is not acceptable. Make sure that when we request execution for a recently installed agent, the profile runs immediately once the agent is detected and installed.

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2. API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which specific comment solved the issue. This data exists in the UI but is missing from the API.

   We request two specific additions to the API to improve ticket management and documentation:

   Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

   Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

   Context & Why this is useful:

   LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

   IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which… more

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3. Atera ipv6 Support for Agents

   Currently Atera lacks ipv6 support for agent installation and communication.

   The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.

   IPV6 support for other URLs:
   pubsub.atera.com - No
   pubsub.pubnub.com - No
   app.atera.com - Yes
   agenthb.atera.com - No
   packagesstore.blob.core.windows.net - No
   ps.pndsn.com - No
   agent-api.atera.com - No
   cacerts.thawte.com - No
   agentreportingstore.blob.core.windows.net - No
   atera-agent-heartbeat.servicebus.windows.net - No
   ps.atera.com - Yes
   atera.pubnubapi.com - No
   appcdn.atera.com - Yes
   atera-agent-heartbeat-cus.servicebus.windows.net - No
   ticketingitemsstoreeu.blob.core.windows.net - No
   download.visualstudio.microsoft.com - Yes
   a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes

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4. Copilot window obscures device function buttons

   On a device page, the AI Copilot windows obscures the Connect, Manage, Copilot, and Create ticket buttons along the top. Similar issue on the Ticket page, etc.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. Signature ios

   Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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6. Reports Name missing

   I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.

   Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help ensure that reports can be quickly and reliably assigned to the correct customer or purpose. I am confident that this improvement would be highly beneficial for many users who rely on automated or recurring reports.

   I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.

   Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help… more

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7. Sort

   In the mobile app there's no ability to sort. For example, you can't sort tickets newest to oldest or vice versa.

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   0 comments  ·  Mobile App  ·  Edit…  ·  Delete…  ·  Admin →
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8. API for emails to pull tickets in via API calls rather than forwards or SMTPAuth

   An option to integrate with email providers i.e. Microsoft via API calls rather than forwards.

   This would allow emails/tickets to be pulled in fast, secure and minimises the amount of issues that can arise from email forwards and can help prevent ETP systems from double scanning emails that have already been checked (reducing hops and preventing further delivery issues)

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9. Ability to turn off ticket tabs

   We would like the ability to turn off ticket tabs - we don't find them useful as they are presently.

   3 votes

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   3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. Ticket Forms, under type, Dropdown with dependencies, it would be nice to multiple child levels.

    When creating new ticket forms and selecting a dropdown with dependencies, there is only one child layer option. It would simplify our setup if we could include multiple child levels. I have attached an example of the current option and the desired option.

    • 

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11. Date format API

    The date format should generally be configurable, and in communication with the API, it should at least conform to ISO 8061

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12. Include snippet for Contact First Comment

    Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.

    3 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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13. Agent-reported device name synchronisation

    Hi Atera team,

    First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.

    We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.

    At the moment, if a device hostname is changed locally at the OS level, that change does not appear to propagate back into the Atera dashboard or API. As a result, fields such as AgentName, SystemName, and MachineName remain static against the AgentID / DeviceGuid, even though the underlying system identity has changed.

    It would be incredibly valuable if the agent could report the current OS-level device name back to the tenant on check-in and update those fields automatically.

    This would unlock several practical benefits for all Atera users:

    Improved estate accuracy
    Device inventories would remain aligned with the actual environment, reducing drift between reality and the dashboard over time.

    Cleaner automation and integrations
    Many workflows, scripts, and third-party integrations rely on device names as human-readable identifiers. Keeping names in sync removes ambiguity and manual reconciliation.

    Reduced operational overhead
    MSPs would no longer need to manually correct naming mismatches after rebuilds, renames, or standardisation exercises.

    Better reporting and analytics
    Accurate naming improves confidence in reports, audits, and compliance checks, especially in larger or more dynamic estates.

    Smoother onboarding and lifecycle changes
    Device renames during provisioning, repurposing, or role changes would naturally flow through without additional admin effort.

    From a data model perspective, this feels like a natural extension of the excellent work already done around agent telemetry, with the AgentID / DeviceGuid remaining the stable anchor while human-readable identity stays current.

    We appreciate that there are always trade-offs and edge cases to consider, but this feels like a change that would quietly improve quality of life across the entire platform.

    Thanks again for building such a solid product, and for being consistently open to feedback from the community. We’re very happy Atera users and excited to see how the platform continues to evolve.

    Kind regards,
    Ian

    Hi Atera team,

    First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.

    We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.

    At the moment, if a device hostname is changed locally at the OS level, that change does not… more

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14. tabs

    Tabs should close when tickets are resolved/closed - There are filters to check on old tickets (closed/resolved).

    Alternatively, the option to turn off tabs altogether would be welcome.

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15. Forward email from non english Outlook to create a ticket

    I'm sorry to inform you that all people are not using english version of outlook or gmail. Please, be nice with us, and fix the forward email to create a ticket at the requester name (and not the tech).

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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16. upgrade windows 11 to the last build Progress bar on the atera console and on the user side

    Hello, i need to know when i start an upgrade for a win 11 station build from 24h2 to 25h2 a progress bar in Atera and user side , may be this future need to be expand because upgrade windows has few things that need to be check before like saving user data, i try on my end and the report i get is first failed and after 5 min it will say 100 complete but it will not upgrade , i will also like to chose to a build to upgrade to if possible, if it's possible to add a script also case i see only win 10 in the layboy.

    Many Thanks,
    Yosi

    Hello, i need to know when i start an upgrade for a win 11 station build from 24h2 to 25h2 a progress bar in Atera and user side , may be this future need to be expand because upgrade windows has few things that need to be check before like saving user data, i try on my end and the report i get is first failed and after 5 min it will say 100 complete but it will not upgrade , i will also like to chose to a build to upgrade to if possible, if it's possible to add… more

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    0 comments  ·  IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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17. Add departments in MSP

    I need to use that: https://support.atera.com/hc/en-us/articles/4434393221148-Add-and-assign-departments
    It's not possible in MSP account. Why? It's really usefull for big customers !
    I need do cut a customer in subdivisions, and it's not possible. Incredible !

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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18. Integration and Partnership with Afi.ai

    Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one streamlined solution.

    Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one… more

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    0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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19. Integration with Vanta and other GRC's

    Atera should consider integrating with Vanta because it would create a powerful synergy between IT management and compliance automation. Vanta is widely used for continuous monitoring and automated evidence collection to maintain security frameworks like SOC 2, ISO 27001, and HIPAA. By integrating with Atera’s RMM and PSA platform, MSPs and IT teams could seamlessly feed device, patching, and configuration data into Vanta, reducing manual work and improving audit readiness. This integration would not only enhance security posture but also deliver significant time savings for customers who need both operational efficiency and compliance assurance.

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20. Revamped Notification Center: real-time, user-specific notifications with history, CTAs

    Today’s Notification Center doesn’t reliably support real-time workflows: notifications aren’t consistently user-scoped, history is limited, and many messages don’t include clear next actions—making it harder to respond quickly and confidently. This idea proposes rebuilding Notifications on a modern, cross-domain infrastructure that supports async process updates (patching, scripts, deployments), plus AI-triggered notifications from Copilot and Autopilot, with full history and actionable CTAs.

    What we want to add (Multiple stages):

    • User-specific notifications (permission-aware): only see what you’re authorized to see; eliminate “tenant-wide noise.”
    • Real-time delivery + full history: a central hub to review past notifications (with retention, search, and filters). This aligns with repeated requests for notification history and richer desktop/browser notifications.
    • Actionable CTAs on every notification: “View ticket,” “Open device,” “Retry,” “Approve,” “See results,” “Authenticate,” etc.
    • Async process updates: patch run started/completed/failed, script queued/running/completed, bulk actions results, integration auth success/fail, exports, imports, report scheduling, etc. (Atera already supports alert email/sound and mobile alert push—this extends the model to broader workflows).
    • AI-triggered notifications: AI Copilot and IT Autopilot events (escalations, approvals needed, user authentication required, high-confidence resolutions, critical automation outcomes).
    • Prioritization + control: severity levels, grouping/deduping, mute/snooze rules, and per-user preferences (channels + types).

    Today’s Notification Center doesn’t reliably support real-time workflows: notifications aren’t consistently user-scoped, history is limited, and many messages don’t include clear next actions—making it harder to respond quickly and confidently. This idea proposes rebuilding Notifications on a modern, cross-domain infrastructure that supports async process updates (patching, scripts, deployments), plus AI-triggered notifications from Copilot and Autopilot, with full history and actionable CTAs.

    What we want to add (Multiple stages):

    • User-specific notifications (permission-aware): only see what you’re authorized to see; eliminate “tenant-wide noise.”
    • Real-time delivery + full history: a central hub to review past notifications (with retention, search, and filters). This aligns… more
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    13 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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