5080 results found
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Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
1 vote -
Automatically add CC field when replying to ticket vs. having to select it
When replying to a ticket, the CC field is off to the right side and in order to use it, it has to be selected first. If it could show under the To field by default, that would be helpful and save us time.
1 vote -
Incident IQ Inventory System
Please integrate with Incident IQ for K12 inventory.
1 vote -
Show the requester name on New ticket notification
Enhanced notifications could provide more clarity. Displaying the requester's name would be a valuable improvement. This would allow for quicker identification of the notification's source. A personalized approach often leads to a more efficient workflow. Thank you for considering this helpful suggestion.
1 vote -
enpass
Integration of the Enpass Manager on a user and MSP basis.
This makes it possible to retrieve personal passwords and centrally manage those provided by the company.1 vote -
Whatsapp for Business Customer concerns integration
Customers should be able to submit a ticket via WhatsApp. The ticket will be assigned directly to the customer based on a phone number or email address.
It would be great if the customer was informed via WhatsApp when there was new information about the issue.
1 vote -
ticket timer auto stop
issue:
Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.Feature required:
Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.3 votes -
Integration with connectsecure
Why not have an integration with connect secure for easier compliance integration into ticketing system and monitor.
1 vote -
EVO MFA
Integarte EVO Security as part of your available apps
1 vote -
splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
2 votes -
Quick Reply templates
Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.
1 vote -
Scheduled ticket for users
It would be great if users could create scheduled tickets themselves.
For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."Currently, we have to create these tickets for them, which is time-consuming.
Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.1 vote -
taking treshold item name as alert title
alert titles are often irrritating
I create a treshold item for the device uptime and named it "no restart for about 60 days"
But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offlineI create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707It would be much more clear, if the alert gets titled by the name of the triggering treshold item.
1 vote -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
Allow Python Scripts
It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python1 vote -
Preview updates exclusion
Preview updates exclusion
Currently, there doesn’t seem to be an option to exclude “preview updates” in Atera Patch Management. The only way to do this now is to manually add an exclusion for the unwanted updates in the Automation profiles every month.
We need a setting for the automatic exclusion of “preview updates”.
2 votes -
Allow HDD SSD SMART adjustable Thresolds
Hi,
it would be nice to be able to adjust the S.M.A.R.T errors thresold
At the moment a disk with 56 dead sectors, 375 data transfer errors isnt considered as critical by default.
Let us chose, like for CPU, temperatures and other thresolds1 vote -
RingCentral Integration
I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.
We are currently doing this through some very hackey workarounds.
3 votes -
Save Analytical Report Filters
Looking to be able to save filters for a Software Inventory Analytical Report at the moment, but this could just as easily apply to a Hardware Report or other Analytical Report.
In my current need, I have a particular software that I want to get upgraded. I'm looking to filter my Analytical Report to the various older versions of the software. I can do this and run the report. I can then schedule the report to deliver a CSV to me periodically.
What I cannot do is save the Filter parameters as a Favorite so I can easily and quickly…1 vote -
Patch Search & Deploy - Uninstall KBs on multiple devices
Atera allows in "Patch Search & Deploy" to filter by a KB and generate the corresponding reort.
Once the report was generated it is possible to select multiple devices where the KB has not been installed and install that patch by clicking on the button "Install".
But it is not possible to do the opposite. I cannot select devices where the patch has been installed and then remove it.
I understand the concept behind it:
In the summary you see "All patches" by default. So it would be confusing to select devices that have and have not the patch installed…1 vote
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