Ideas and Feedback

Ideas and Feedback

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  1. Please allow splashtop RMM to be launched from an android web browser.

    I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.

    I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.

    1 vote

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    0 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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  2. It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.

    Exporting and adding timesheets to invoices every month is exhausting!

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.

    If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!

    4 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  4. While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.

    1 vote

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?

    1 vote

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  6. Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
    The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Ability to pull the customer satisfaction report just for one client and not all the clients

    2 votes

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  8. With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Get notification when our support address is being blacklisted by Atera

    2 votes

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  10. Provide the ability to export client data such as passwords and other important information so it can be stored securely offline in the case of Atera not being accessible.

    1 vote

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  11. When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    3 votes

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  12. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    2 votes

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  13. There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.

    It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
    If not set the general setting can be honored.

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  14. When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…

    1 vote

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  15. I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    1 vote

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  16. if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.

    2 votes

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  17. In the Device information it would be nice to have a geo location visible

    1 vote

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  18. 1 vote

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  19. Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
    Solution would be to include the email subject.

    1 vote

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  20. Wants the invoice to have more information such as the following: https://www.economie.gouv.fr/cedef/facture-mentions-obligatoires

    1 vote

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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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