Increased visibility of ticket status - such as the whole line being shaded differently
With the new ticket view it is harder for the support team to differentiate on the list which tickets are "awaiting customer response" or "awaiting technician response" as there is a just small circle of either green or purple next to the status. We would like tickets where they are awaiting our reply to be obvious at a glance to prevent a reply from being missed.
6
votes
Paul Bishop
shared this idea
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Lewis Hale
commented
Quick access to tickets tabs to show their status on top navigation bar (e.g., awaiting technician response, etc.)
The newly implemented feature to highlight ticket status with colours, allowing us to easily identify and act on tickets awaiting responses.
I would love to see this feature applied throughout Atera, not just on the tickets page.