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8 results found

  1. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lewis Hale supported this idea  · 

  2. Ubiquiti Integration

    953 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Lewis Hale supported this idea  · 

  3. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    802 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Lewis Hale supported this idea  · 

  4. Emails to other than the requester

    61 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lewis Hale supported this idea  · 

  5. Dark Mode

    1,904 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Lewis Hale supported this idea  · 
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    Lewis Hale commented  · 

    Dark Reader Extension in chrome/edge works well.

  6. Increased visibility of ticket status - such as the whole line being shaded differently

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lewis Hale supported this idea  · 
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    Lewis Hale commented  · 

    Quick access to tickets tabs to show their status on top navigation bar (e.g., awaiting technician response, etc.)

    The newly implemented feature to highlight ticket status with colours, allowing us to easily identify and act on tickets awaiting responses.

    I would love to see this feature applied throughout Atera, not just on the tickets page.

  7. Additional information on why a script failed

    99 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Lewis Hale supported this idea  · 

  8. Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition

    5 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Lewis Hale supported this idea  ·