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12 results found

  1. Remote Connection Report

    157 votes
    12 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paul Bishop supported this idea  · 

  2. Plain Text Support

    9 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Paul Bishop supported this idea  · 

  3. Include the Agent Name in the Title for Browser Tab

    30 votes
    5 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Paul Bishop commented  · 

    I just wanted to add my vote to this. Not having relevant tab titles makes Atera very poor for users who work with multiple tickets and devices at once.

    Paul Bishop supported this idea  · 

  4. Ticket Title in Tab Name

    2 votes
    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
    How important is this to you?
    Paul Bishop supported this idea  · 

  5. Allow for customization of columns on ticketing screen

    324 votes
    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Paul Bishop commented  · 

    We also have to swap back to the old view on our tickets - the people running and managing the helpdesk find the excessive whitespace, lack of visual marking between tickets and harder to see statuses unworkable with the new view

  6. Schedule existing tickets

    172 votes
    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Project Ticket

    232 votes
    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Mobile App Improvements

    725 votes
    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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  9. Increased visibility of ticket status - such as the whole line being shaded differently

    5 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Paul Bishop shared this idea  · 

  10. Please change the behaviour of copied text.

    7 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paul Bishop supported this idea  · 

  11. Documentation Management

    1,241 votes
    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?

  12. Employee Onboarding/Offboarding Feature

    858 votes
    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?