4717 results found
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Automation trigger for new internal comments
This feature request proposes adding a new event trigger to the automation engine that activates whenever a new internal comment is added to a ticket. Currently, automations are largely limited to public updates, but this addition would allow for seamless internal workflows—such as notifying specific team members or updating ticket metadata—based exclusively on private technician notes without alerting the end-user.
3 votes -
Centralized Report Scheduling
A centralized way to schedule reports to their receivers so they aren't tied to specific technician as that solution is not manageable in the long run. Managing customer facing reports shouldn't be tied to a single technician and automation/scheduling on reports would be beneficial to be open to all technicians or tied to a role.
1 vote -
API Contacts (MSP)
API, GET contacts
add CustomerID filter option (obtain contacts for a specific customer)add Sync Source information (Entra = True)) into Contact data,
add also to GET /api/v3/contacts/{contactId}1 vote -
Built-In Calendar & In-App Scheduling
Introducing a built-in calendar within Atera would greatly improve workflow by allowing users to view, manage, and schedule tickets all in one place. This would reduce time spent switching between applications, streamline ticket creation, and enhance overall productivity for teams. We strongly encourage Atera to consider developing an internal calendar feature to better support technicians and improve the user experience.
1) View schedules in real time – Technicians can instantly see their assigned tickets, appointments, and availability in one place.
2) Assign and update tickets quickly – Dispatchers can schedule, reschedule, or reassign jobs without leaving the system.
3) Stay…1 vote -
Event Log Triggers show Rule Title
When an alert is triggered I could care less to see the event. I want to see the title of the rule. That is the only thing that means anything to me. I can always look at the event log in the detail. THis is a major pain point as I either need to keep a list handy or click on each one to see what the issue actually is. Very annoying.
1 vote -
Favorite link at top of screen
Please place a favorite drop down at the top of the screen. I am constantly navigating to the same places. We should be able to tag any page, report, etc.
1 vote -
Add users to more than one site
We have multiple sites and users that go from site to site. Please allow us to add users to more than one site so we can have accurate users assigned to those tickets.
1 vote -
Atera Autopilot (Robin) needs access to reply with user's mobile number for verification
Atera Autopilot (Robin) currently doesn't have the ability to access a user's Mobile Number. This would be helpful when a user tries to perform a password reset so Autopilot can ask them to verify the number so they know it will be sent to the correct mobile device. The whole number does not have to be displayed, you could display just the last 4 digits or so of the number and ask the your to verify if it is the correct number before sending the reset password to it.
1 vote -
OTP
OTP should NOT be required for paid accounts.
OTP for trial accounts is understandable to prevent abuse, but requiring OTP for interactive installs for paid accounts is not a good idea and can severely inhibit normal, legitimate deployment of the agent.
Please consider limiting this requirement to trial accounts only.
1 vote -
Ability to set default ticket form by customer
Please add the ability to set default ticket form by customer.
for MSP's customers have different requirements and needs. I have customers who require users to answer questions like "Problem Type" and the user can select "Website" or "ERP" which we can use to assign the ticket to the correct person/team or report on. i don't want that showing for every customer and i don't want to have a dropdown for "Select ticket form" that can show my customers that i have other customers.1 vote -
Snooze indefinitely on Alerts
Snooze indefinitely on Alerts, the maximum is currently monthly, but indefinitely would help as an option where service are no longer in use on servers, etc., but are being flagged by the associated threshold configuration
1 vote -
Automatically update the Mac agents to the latest version.
Automatically update the Mac agents to the latest version.
1 vote -
IPAM & Rack Builder
Hi Atera team,
I would like to submit a feature request for two additions to the client documentation section:
IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.
Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier…
1 vote -
Offer a feature that allows administrators to disable Internet access on a device but can maintain a heartbeat communication to Atera
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the…
1 vote -
Display a tickets details on the "New Child Ticket" or "New Parent Ticket" screens
When creating a child or parent ticket from within an existing ticket, I click "New child ticket," which opens the "New ticket" window. But I sometimes forget to check the site, user, priority, etc. before clicking "New child ticket" and the info isn't displayed anywhere in that new window.
If I click "Cancel" to go back to the existing ticket to copy the info, for some reason it doesn't take me back to the existing ticket I was just in. Instead it takes me to the default "All Tickets" page.
From there I have to find the existing ticket again,…
1 vote -
bulk
Please add option to bulk assign folders\site to devices, this is already on every other MDM it can be done easily via CSV on intune for example. We want the same option here in Atera, so if lets say I need to switch 300 devices to a more "aggressive" patch profile I dont need to manually assign them 1-by-1.
1 vote -
Sort or filter by tag.
Being able to sort by Tag or filter all with out a particular tag.
1 vote -
Wildcards in searches
"While the global search has been enhanced to be a fuzzy search, and also now includes custom fields, searches in general are still missing proper wildcards.
First and foremost, I would like to see the common '' and '?' wildcards honored. Even the advanced filters lack this ability, only providing the 'contains' which is just a poor man's wildcard providing the basic '<search>*' option.
Bonus points if you will implement a RegEx function in some way... whether it is a checkbox next to the search box or initiated by some special character combination, such capabilities deserve to be…
1 vote -
Please BRING BACK CHAT button, so we dont have to connect to discuss support!
We would love to be able to pop open a chat window with a user w/o third-party apps.
This would prevent unnecessary take-overs, accidental inputs, and simplify comms.
1 vote -
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more…2 votes
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