4941 results found
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Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Agent Health Report by device folder
I wish I could run the Agent Health Report against a Devices folder.
Rather than manually selecting my servers out of the list of all agents, I'd rather select my "Servers" device folder.
This would make running this report so much easier and more valuable.
Perhaps add a "Folders" pick list between "Site Name" and "Agent Name(s)" The "Folders" item can serve as a filter to the narrow down the list in "Agent Name(s)".
1 vote -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.1 vote -
Scheduled advanced reports to be sent in HTML format
Request for the feature to have scheduled advanced reports sent in HTML format.
1 vote -
Configurable Report Export File Names
Accidentally, by exporting a report more than 100 times, I found that the filename gets a timestamp added. So, after creating 'Auditor (100).xlsx' in the downloads folder, subsequent exports have a timestamp like this:
'Auditor - 2025-01-30T153425.123.xlsx'
We find this very useful, and we though it was a feature of Atera.We would like to see the ability to define the report filename that would include:
- Report Name (e.g. 'Auditor')
- Customer Name or Abbreviation (e.g. AcmeLtd)
- Timestamp and format (e.g. 'yyyy-mm-dd HH:mm')1 vote -
Assets and Attachments
When it comes to assets and attachments, not only do we need to be able to link assets to devices but we also need to ensure the attachments can be linked to assets. When an asset is created we need to be able to add an attachment and have it show in the customer attachment section. In addition, when an attachment is attached to a device it should show up in all connected areas: Customers Attachments, Device Attachments, and Asset Attachments.
1 vote -
Pictures of Contacts for Customers
It would be nice to be able to include pictures of the Contacts for Customers. When new technicians go onsite, they'll have an idea of what the contact looks like if they've never been to the site before.
1 vote -
Ability to deploy Watchguard EPP from App Center
Ability to deploy Watchguard EPP from App Center
1 vote -
Change tickets
It would be great to have a new category of tickets which refers to Change tickets.
1 vote -
Activetrak
We need to have an integration with activetrak
1 vote -
different levels in the list with the tab key.
Hello,
When we write text with lists, it is not possible to create different levels in the list with the tab key.
For example:
1. Windows Server
1.2 - Getting startedThe same principle applies as in Word when we create lists with the tab key, which automatically shifts the text.
Best regards.
1 vote -
reorganization of the knowledge base
Hello,
The knowledge base configuration is not optimal.
Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.1 vote -
abillity to run an assigned customer list by technician
It would be nice to be able to run an assigned customer list by technician.
1 vote -
Software Asset Tracking
We're looking for a way to store and manage software assets. For example, if we have 20 licenses of Adobe Acrobat, we would like to create the asset in Atera, know how many licenses we have, it's renewal date, and who the asset has been assigned to. This would be great for Microsoft 365, Atlassian, and other software licenses we need to track/manage.
It would also be great if we can upload contracts/documents with the asset.
1 vote -
Customer / User Import process needs dramatic improvement
I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.
CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one…
1 vote -
Configure all SSL/TLS communications to include SNI
The strwinclt.exe process in Windows does not always includes SNI during SSL/TLS negotiation. This breaks SSL decryption exclusions that rely on SNI.
The fix is to set Windows registry key HKEYCURRENTUSER\Software\Splashtop Inc.\Splashtop Remote Client for RMM "EnableSSLSNI"=dword:00000001. This should be the default.
1 vote -
Time Entries should show in the conversation of the ticket and portal
Time Entries need to be seen in the conversation flow of the ticket and customer portal.
1 vote -
Set invoice status in API
As there are very few systems for billing available and I am working on private sevdesk integration, it is very bad, that API endpoint /billing/ only allows GET. I would love to get a POST method which allows to set the status „exported“.
1 vote -
Select Products/Rates/Taxes that are visible in Atera after syncing the account with Quickbooks
Add an option in the Quickbooks sync wizard that allows to select the specific products, taxes and rates that will show in Atera after the sync is done, instead of having all the information from Quickbooks show
1 vote
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