5052 results found
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Add a link to the ticket as a snippet in the email template.
Add a link to the ticket as a snippet in the email template.
1 vote -
What should I do if QuickBooks closes unexpectedly during use?
If you are facing the issue when using the application and notice that QuickBooks closes unexpectedly during usage, then try out the following solutions. You can download the QB Tool Hub to run the Quick Fix my Program utility or update your application and Windows operating system to the latest version. Moreover, you can use the QuickBooks Install Diagnostic Tool to fix any issues with installation files. If the problem persists, then ensure that your system meets the minimum requirements and configure the antivirus settings.
https://proadvisorsolutions.com/blog/quickbooks-closes-unexpectedly/
1 vote -
Fix QuickBooks Unrecoverable Error and Restore Smooth Accounting
QuickBooks Unrecoverable Error occurs when the software suddenly crashes during tasks like opening files, saving data, or updating payroll. This issue usually stems from corrupted program files, incomplete updates, or damaged data. To fix it, you can repair installation files, run QuickBooks as administrator, or use diagnostic tools. Addressing the error quickly ensures data safety and restores seamless workflow for your business operations.
Read about:- https://asquarecloudhosting.com/quickbooks-unrecoverable-error/1 vote -
Agent Branding
White Label the Atera agent name. Allow branding the agent with your own company name or IT deptartment name.
Branding so it also allows customizing or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files. Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files. This should also apply to running services.
1 vote -
Splashtop global setting
a way to globally or automatically disable the following setting in splashtop:
3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.
this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.
1 vote -
Separate Chocolatey and Homebrew options in Patch Management
Since Chocolatey doesn't support ARM binaries and sometimes breaks things by updating Edge Webview2 with x64 causing chaos where users are unable to open some apps (Teams) and download PDF's etc, we have disabled Chocolatey in Atera altogether.
But by disabling Chocolatey we also disable Homebrew for Mac since it's one button for both.
Can you please separate these options so that we can keep Homebrew enabled?
1 vote -
standard ticket filter
Ticket lists often start with standard filter Status:open/pending
Thats not really helpful because of our self added statuses, like "waiting for material (pending)
So ist would be better, instead of filtering status:open/pending, it would filtering status of type: open/pending
1 vote -
Tagging knowledge to tickets
Have the option to tag related existing articles to existing tickets customers have opened.
Allowing managers or leads to tag possible related articles to tickets to expedite troubleshooting or client resolutions.
Might even suggest a step further, where you can suggest an existing article as a built in response within your reply. Essentially, "Hey customer- have your tried #tag existing article here, as a resolve?".1 vote -
Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
1 vote -
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
1 vote -
Option to stop receiving duplicate tickets for an existing open ticket
For example when a customers device sends an alert for hard disk usage at 95% it creates a ticket automatically, which is good. However, when the device drops below 95% then back to 95% it creates another ticket for the same issue. So in our ticket page we have hundreds of duplicate tickets. There needs to be an option that can see that there is already a ticket for that exact alert and it doesn't re-trigger and create the duplicate ticket.
1 vote -
What are the steps to download and install the QuickBooks Migration Tool?
To download and install the QuickBooks Migration Tool for moving from the Online platform to QB Desktop, go to your QBO account and sign in. Then, click on the Gear icon and select Export Data. Now, go to the Export Overview section and select Download tool. Lastly, launch the installer file and follow the guide on your screen.
https://proadvisorsolutions.com/blog/quickbooks-migration-tool/
1 vote -
time increments
Allow the setting of time sheet increments specific to a customer, some customers are billed in 15 minute increments while others in 20 or 30 minute increments, increments per customer can vary based on onsite or remote work, some customers have travel time for onsite work,
1 vote -
Allow more choices in ticket increments specific to each customer or group of customers
Not all customers have the same billing incremetns, some are in 15 minute increments some are in 20 minute increments, also some have minimum time charge per tickets, allow the entry by customer of these options
1 vote -
Zapier new trigger-based on Entry of a new time entry to a ticket
Zapier new trigger-based on Entry of a new time entry to a ticket
1 vote -
Please add zapier integration trigger new time entry
Please add a new trigger based on a new time entry being entered
1 vote -
Add / Remove agents from Automation Profiles
Add / Remove individual agents directly from the Automation Profiles Assignment page.
1 vote -
GLOBAL DEVICE FOLDERS!!!!
HOW IS THIS NOT A THING?
1 vote -
minimize
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
1 vote -
How to fix the QuickBooks payroll update error PS038?
If you want to fix QuickBooks error PS038, check if there are any online paychecks that might be stuck; if there are, then resend them. Alternatively, you can use the Verify and Rebuild Data utility on QB application to fix any underlying issues. If the payroll update error persists, then confirm that you have an active payroll subscription. To verify the validity of payroll subscription, click on the Employees menu and select My Payroll Service.
https://proadvisorsolutions.com/blog/quickbooks-error-ps038/
1 vote
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