5083 results found
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API - new parent/child ticket feature
Add an API field or endpoint (for example parentticketid on ticket create/update) to manage parent/child relationships
1 vote -
Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets
Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.
Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!
1 vote -
Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
1 vote -
Reinstall Produces Duplicate Devices - Merge Devices
When an agent is uninstalled, but the device is not deleted from the console, upon reinstallation the device is added as a duplicate.
This should not only re-register itself to the existing device, but the fact that a device can be deleted at all from the console is concerning. We don't have a need for a full lifecycle manager, but we do expect that our RMM is fully capable of maintaining strict device inventory based the serial number. It shouldn't be possible to "lose" a device. We need the bare minimum of lifecycle tracking to include the device creation, any…
1 vote -
file transfer threshold status on the admin dashboard
Add a file transfer threshold status indicator on the dashboard so admins can see if they are getting close to their allowed file transfer monthly limit.
1 vote -
Sending email to new user
Hi Atera team,
I saw Atera was able to create user and sending an email to admin for alert, is that possible if you create feature email user if they receipt the laptop/mac?1 vote -
Agent 2.0, the current one, is very error-prone under macOS.
Agent 2.0, the current one, is very error-prone under macOS.
We repeatedly encounter the problem with the current agent that the agent no longer displays an online connection. The dotnet process then appears to be down. Only a reinstall brings the device back online. Furthermore, various Atera processes repeatedly consume memory. There also doesn't seem to be an automatic update function for the Atera agent. It would be very helpful if macOS were also taken into account. At least the agent should run smoothly.
1 vote -
BackupPC
We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.
1 vote -
Partner and intergrade with OneLogin.
It would allow easier integration for our SSO portal.
1 vote -
Automation
I’d like the ability to use adding a contact to a customer to send an email based on a template with a link to install the Atera agent
1 vote -
Email Encryption
It would be great if there was a third party option in the App Center for a solution that offers email encryption, not just security.
1 vote -
Auto remediation on HTTP alerts
It would be good if when we add a HTTP device, and the 'alert' pattern is triggered, if we could set it to run a script on a device.
Eg the HTTP site in question is run on a server monitored by Atera. If the pattern is triggered, then restart a service on the server.
Other platforms can do this :)1 vote -
Roboto font missing Central European (latin-ext) characters
The Atera web UI uses the Roboto font, but only includes the latin subset. As a result, characters such as č, š, ž, ć, đ (used in Slovenian, Croatian, Bosnian, and Serbian languages) are rendered with a fallback font, creating an inconsistent appearance.
Suggested fix:
Update the Roboto font import to include &subset=latin-ext — e.g.<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap&subset=latin-ext" rel="stylesheet">
This adds full Central European character support with no breaking changes or visual differences for existing users.
1 vote -
agent detection intermitent and not able to connect
lately its been pretty bad the agent detection, atera simply is not able to detect computers anymore, even tho after updating the agent which was something bad as well, now very very often the computers just disappear from the panel impossible to connect , before everything was a breeze , not its hard., yo need to fix that , thats the core of your service or not?
2 votes -
replying email removal
Ability to remove email that appears in the To field when replying to a ticket. We have instances where we get a notification from a system to unlock a user's account. I want to respond just to the actual user and not the system no-reply email. Additionally, we have some instances where we want to forward the communication for additional approvals/feedback from upper management, but do not want to keep the original submitter on the email. Right now the solution was to 'Ingore the emails' on the contact profile, but we don't want to do that.
1 vote -
Enhancing Device Pages with CVE Visibility
Hello,
An improvement that would be useful to better organize security:
When opening the page of a device (Windows, Linux, etc.), a "Security" tab should appear to display the vulnerabilities (CVEs) detected on that machine — rather than having to perform a network scan or rely on the current, outdated menu.Here is an example of how a competitor handles this feature.
3 votes -
Update the guide to match the video. /qn https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
Says it silent installs but you need to update the guide to include the crucial info that when adding the app you need to add the /qn to the argument section of the add app page or else it user prompts for install.
1 vote -
"ticket type"
The ability to add Ticket Type as a column in the initial tickets view screen.
1 vote -
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
1 vote -
QuickBooks Error 1321 Explained: What It Is and How to Fix It
The QuickBooks error 1321 is an installation error that can occur while installing or updating the QB Desktop application. It is generally caused by inadequate permissions needed for the installer to change a file or incorrect file folder permissions. This can hamper your workflow and important business processes. You can resolve it by using the QuickBooks Install Diagnostic Tool from the QB Tool Hub.
Read More: https://quickbooksdatamigration.com/blog/quickbooks-error-1321/
1 vote
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