4751 results found
-
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
1 vote -
CVSS for devices - esp. those higher than 5.0
It would be nice to see (at a glance) devices with pending patches that have correlating/high CVSS and/or relative CVEs... to show "critical" patch concerns - i.e. to give them due diligence. Otherwise, add CVSS and/or CVE as a filter criteria on the Devices tab.
1 vote -
Receive exported PDF of my scheduled patch management and IT automation via email
It's super easy to schedule a report on any Patch Management and IT Automation profile and get an email every day.
It would be soooo much more convenient and time-saving if you could get the export report in PDF format instead of a link directing you to the reports section.
Hope this can be added at some stage.
Thanks
Ronald1 vote -
Tickets page new column
Add the ability to add a column showing total time logged to a ticket directly from the main tickets page.
1 vote -
Filtering on date fields (is null or is blank) unavailable
Currently, Atera does not allow filtering tickets or views by blank or null values in date fields, including built-in ones like Follow-up Date or custom date fields.
You cannot directly filter for tickets where the date is empty. There is no native functionality to filter by empty date fields or by today/tomorrow in custom date fields.
1 vote -
New Patch automation page
It does not appear that the new format for creating/editing automation profiles is saving the email for notifications.
2 votes -
Manipulate "Approvals" in the built in approval engine within tickets
I'd like to be able to add an approver to a ticket with ticket automation rules.
3 votes -
SLA Condition for ticket automation
Create a condition based on the SLA remaining - i.e. SLA remaining is 2 hours, then we can configure an action such as sending an email based on that SLA. Currently to do this, we have to use your BETA Hours since created ticket, but this doesn't work well with dynamic SLA times.
1 vote -
Make ticket timer go away when creating ticket
We are not an MSP and I don't lord over my tech with how long things take and how long it takes to open a damn ticket. I absolutely hate the ticket timer. I DO have it hidden, but it still shows up when I create a ticket and it's checked by default. Give us power to get rid of this nasty thing. Thank you!
1 vote -
customer device view back
When viewing a device for a customer, there is no way to get back to customer devices. Going back goes to ALL devices. That's not funny for administer more devices of same customer.
1 vote -
Hide excluded patches from Patch Management
We have many patches excluded for various reasons but they still show under the Top missing OS Patches on the Patch Management page. Excluded patches shouldn't show there especially since you now hide them from the available patches for a device.
2 votes -
Need Ability to Add Private IP & Notes in Devices View
The devices view is too limited on what columns you can include. We need at minimum the Private IP & Notes and maybe even a column for warranty expiration. We can get this from reports but we work from the Devices view most often and it's very limiting and causes extra clicks when not necessary because we can only add select columns to a view.
1 vote -
Expand Asset Warranty Support to Additional Vendorsv
Hi Team,
Currently, automatic warranty syncing is only available for Dell and Lenovo devices. While this is a great feature, many environments (including ours) consist of a mix of vendors such as HP, Microsoft Surface, Apple (Mac), ASUS, and Acer.
It would be highly beneficial if Atera could expand automatic warranty syncing support to include these additional manufacturers. This would help streamline asset management, reduce manual data entry, and improve accuracy when tracking warranty status across all devices.
Even partial support or API-based integration for these vendors would be a valuable enhancement.
Thank you for considering this request, and we…
1 vote -
ticket sentiment in API
Ticket Sentiment column is not exposed in API. When running reports, I cant get sentiment column for reporting the negative sentiment tickets
1 vote -
Approval Automation for Ticket Form Templates and Automation Features
It would be great if the ticket form templates could have a built-in automation workflow. Ideally, if someone fills out a template it will add users to approve it and then assign it to a technician. Right now, approvals have to be manually added to tickets.
Additionally, there should be more ticket automation actions where triggers can assign tickets to users.
2 votes -
Granular permissions for Access Roles
There should be more granular control to allow certain roles to be able to view ticket. As it currently stands, the only ticket options are Access all assigned tickets or Access unassigned tickets. I would like to see the ability to be able to select what tickets a role can see. This would help supervisors be able to only see their department.
1 vote -
User Logout via User activity menu
Please add the ability to logout a user from the "User Activity" menu on any device. This would be perfect for the cases where multiple users are logged into a machine, one may be in the "Disconnected" state and consuming a lot of RAM, this feature would allow us to logout those disconnected users without affecting the logged-in/active user(s).
Thanks!
1 vote -
Ticket Titles Lost after Merging Tickets
Merged tickets have no history of their ticket titles. The ticket activity on the destination ticket just says "Ticket #40346 merged into this ticket" for example.
The conversation entries are preserved but often the ticket titles will have the crucial information for the issue and they are lost when the ticket is merged.
1 vote -
disable file transfer data showing for technician
I have disabled the File Transfer tab in the Atera console; however, it still appears to be visible and accessible to the technical team. For data security and compliance reasons, we need to ensure that no file transfer data is visible or accessible to technicians.
1 vote -
Include active ticket time entries in contract remaining hours before ticket resolution
At present, contract remaining hours are only reduced once a ticket is marked as completed or resolved.
This creates a planning and capacity issue for us managing multiple open tickets for the same customer. Time may already be actively logged against several tickets that are still in Pending or In Progress status, but the contract balance continues to show those hours as still available until closure.
As a result, the remaining hours shown can be misleading for operational planning and resource allocation. In scenarios where several tickets are resolved at the same time, the contract can suddenly move into over-usage,…
1 vote
- Don't see your idea?