4792 results found
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we would like to see an Atera agent for Chromebooks
we would like to see an Atera agent for Chromebooks, it would be very beneficial.
1 vote -
Add Online/Offline Status to the Software Inventory Report
Please add a device availability status field to the Software Inventory report.
The report should include an additional column showing whether each computer is currently:
Online
OfflineThe status should also be included when exporting or scheduling the report in Excel, CSV, or PDF format.
This would make it possible to distinguish software inventory data received from currently connected computers from cached inventory data belonging to offline computers.
It would also be useful to add the following fields:
Last Seen
Availability Monitoring Enabled/Disabled
Folder
Device TypePlease make these fields available both in the built-in Software Inventory report and in…
1 vote -
Allow Custom Reboot Schedule Times (Not Limited to 30-Minute Intervals)
Currently, reboot schedules can only be configured in 30-minute increments. Please allow administrators to manually specify an exact reboot time (e.g., 10:15 PM, 11:05 PM, etc.). This would provide greater flexibility for maintenance windows, patching schedules, and minimizing user impact.
1 vote -
Make API feature complete
Time and time again we realized that we cannot automate certain Atera features via API from our agents (AI agents..). I think the time has come that companies need to provide a feature-complete API and not put things behind their UI or their own agents so that we buy their extended packages.
A feature incomplete API is a bug, not a missing feature..
Here some examples we cannot do via API that are possible via UI:
- Run a script or command on an agent
- Assign or remove an automation profile
- List, assign or change a threshold profile
- See which automation,…
1 vote -
Allow managing multiple hardware-bound / device-specific Passkeys per technician account
Currently, Atera only triggers the passkey creation prompt once during setup. If a technician registers a hardware-bound passkey (e.g., local Windows Hello / TPM module), it is impossible to register a second device (like a secondary workstation or laptop) without completely resetting 2FA for the account. Resetting 2FA invalidates all previously configured credentials, making it impossible to use multiple hardware-bound keys simultaneously.
Technicians are currently forced to use cloud-synced passkey managers (like Chrome or iCloud Keychain), which is not compliant with many enterprise security environments that strictly mandate hardware-bound TPM credentials or physical FIDO2 tokens.
1 vote -
Logout and lock user accounts from Atera
The ability to force the logout of a user session & lock user accounts from the Atera portal. I am currently doing this with scripts however, unless the user is currently signed in, it can be difficult for the scripts to identify the owner's account etc.
1 vote -
Access Roles hide/restrict
Subject: Feature Request – Access Roles should hide menu items/widgets based on permissions
When I disable a permission (e.g., Patch-Management → "View and install patches directly on devices") for an Access Role, the Patch-Management menu item still appears in the left sidebar for that user, even though they have no access to it.
Request:
The left navigation menu should dynamically show/hide items based on the permissions granted to the user's Access Role. If no permissions are enabled for a module, the menu item should be hidden entirely — not shown as an inaccessible/disabled entry.
This would allow admins to create…1 vote -
add a script to the IT Automation profile
There's no API to push scripts to the IT Automation and Patch Management dashboard. Having that will simplify script management and deployment.
1 vote -
Windows Toast Notifications with Automation Progress
Add an option to display an interactive Windows Toast notification on the end-user device when a script or automation profile is being executed.
We’d like to have a simple tick box/checkbox that can be enabled when deploying a script or automation profile, allowing Atera to display a Windows Toast notification to the user on the affected device.
Suggested functionality
When enabled, the user would see a Windows notification such as:
IT Helpdesk (or Atera) Automation in Progress
An automated task is currently running on your device.Progress: 65%
█████████████░░░░░░Current task: Installing Windows Updates
The notification could dynamically update as…
1 vote -
Decimal Time Entry
We’d like Atera to support entering time using decimal hours rather than requiring users to enter hours, minutes, and seconds in the HH:MM:SS format.
For example:
0.25 = 15 minutes
0.50 = 30 minutes
0.75 = 45 minutes
1.00 = 1 hour
1.50 = 1 hour 30 minutes
1.75 = 1 hour 45 minutes
Why this would be usefulDecimal time entry would make logging time much faster, easier, and less error-prone, particularly when entering a large number of time entries.
Currently, having to enter something like 01:45:35 is cumbersome when the actual requirement is simply to record approximately 1.75…
3 votes -
Ticket automation rule export
I'd like to be able to export our ticket automation rules into a csv or similar file. This would help with designing automations and with training new technicians that will also be developing automation rules.
4 votes -
ticket automation out of hours response
In the ticket automation should be able to send an auto reply if the ticket arrives out of hours, this way we can direct them appropriately.
Therefore we need a way to trigger the ticket depending on the time of day it arrives.
2 votes -
Per-Customer breakdown of subscription costs
Atera supports multiple customers. That's why we use it.
Different subscriptions are applied to different customers. But some subscriptions are applied to multiple customers.
Whoever uses Atera gets a bill, and with some digging, can find the breakdown of the monthly cost of each subscription... but we bill customers based on their part of the subscription. The bill we get only shows a total cost. I can see X total seats in use, but not X seats for customer A, Y seats for customer B, Z seats for customer C, etc.
It would be extremely helpful--necessary, actually--to see a per-customer…
1 vote -
Copilot has only been effective approx 35-40% of the time. I am forced to continue prompts, lead it towards a solution. Waste of time.
Copilot Developer feedback list: 1) Give the AI secure, read‑only access to ticket‑linked mailboxes, 2) Add URL sandbox/reputation checks for every link in a message, 3) Expose more endpoint automations so fewer answers fall back to “manual,” 4) Reduce tool‑call overhead so technicians get direct actions, not workflows, 5) Improve accuracy/coverage so the assistant is useful >90% of the time, 6) Make limitations explicit in‑product so techs don’t waste time discovering them.
1 vote -
Availability alert machine status unknown
I’m starting to implement SNMP monitoring for switches, NAS devices, firewalls, etc., as well as availability monitoring for several clients.
I’m currently receiving a lot of “machine status unknown” alerts. The availability monitoring alert time interval is set between a minimum of 90 seconds and up to 5 minutes, depending on how devices communicate with Atera servers.
I’m wondering if it’s possible to add the option to customize this time.
Thank you,
Fabio5 votes -
convert Public comment to internal note
Please create the option, to convert a public comment to an internal note.
3 votes -
GUI-based local user and group management directly in Atera
It would be extremely helpful if technicians could manage local users and groups of an endpoint directly from Atera – similar to
lusrmgr.msc, but integrated into the Atera interface. Ideally, there would be an entry under Manage (or More Tools), such as “User Management”, where we can view, create, modify, disable, and delete local users and groups without needing scripts or additional remote tools.1 vote -
Mobile App notification routing issue and incorrect timestamp (Year 2032)
I am experiencing two recurring issues with the Atera mobile app on android.
Incorrect Navigation from Notifications:
When I tap on a notification regarding a ticket, the app redirects me to the "Alerts" tab instead of opening the specific ticket. Once in the Alerts section, the UI freezes/navigation breaks completely, making it impossible to navigate back or click anywhere. I have to force close the app and manually open it to access the ticket.Incorrect Timestamp on Notifications:
When viewing incoming ticket notifications, the time elapsed indicator shows incorrect futuristic dates (e.g., displaying "Year 2032" or similar far-future timestamps instead…
3 votes -
Unread tickets
It would be helpful if tickets that receive a reply but have not yet been viewed by the assigned technician were visually highlighted in the ticket list.
For example, unread tickets could appear in bold or display a colored background, similar to how email clients distinguish unread messages. This would make it much easier for technicians to quickly identify tickets that require attention.
1 vote -
Edit tickets
This is getting so frustrating. I'm human and I make typos or accidentally post to the wrong ticket. Please give admins in atera the ability to edit tickets. I'm so frustrated with this that I am looking for a better ticketing solution.
1 vote
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